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Extended Stay America - Raleigh - Crabtree Valley

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Extended Stay America - Raleigh - Crabtree Valley
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119 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Raleigh - Crabtree Valley
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Showing 119: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 January 2015

Had a great overall experience with this location. The rooms,location... everything great. What stood out the most was the customer service. I dealt with a gentleman named Mike. Mike went above and beyond. Not only did he lock in some of the lowest rates I've ever seen, he goes above and beyond to help ensure the customers have the most... More 

Helpful?
1 Thank Mike R
Raleigh, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 January 2015

Good rooms for the price. I was helped by an associate named Mike, who was very hospitable in getting me a room. Mike also played a substantial role in securing a corporate rate for myself, as well as my companies employees.

Helpful?
1 Thank Phayes7979
1 review
Reviewed 25 December 2014

I have been at this hotel for almost three month waiting on my house to be remodeled and I have had multiple problems with customer service, infestation, heating/cooking unit, scheduled housekeeping, dirty linen, WiFi, and phones. The manager that was originally here when I checked in name Kathy was wonderful when it came to customer service and guest relations, there... More 

Helpful?
Thank neenahaywood29
Raleigh, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 November 2014

Had a couple of mishaps while checking in, overall property is in great location and staff is always very friendly. Kelvin and Mike were very helpful checking me in.The problems I had were taking care of by Mike who made sure I was happy throughout my entire stay. Definitely would stay here again and highly recommend it to others.

Helpful?
1 Thank MikeMad713
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 November 2014

Nice place to stay. Decent size rooms. Could be cleaner. Mike is great at the front desk. Get you what you need...............,........ Price is right in line for lengthy stay. Close to everything and off the beaten path.

Helpful?
1 Thank Cyankosky
Fallston, Maryland
Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 November 2014

We chose this hotel for location, convenience, and price but would definitely not return. Accommodations were shabby, doors are outside (no interior option), no Washcloths provided, no toiletries other than a tiny shampoo, and room overheated. Breakfast provided is very sparse.

Helpful?
Thank Diane F
Raleigh, North Carolina
2 reviews
Reviewed 13 October 2014

The rooms at this property were disgusting! There was mold in the refrigerator, the toilet seat looked like someone had been chewing on them, there were stains on all of the counter tops along with food, the couch was soiled, juice splattered on the wall of the room divider, and lastly there was a dead roach inside of the closet!!!... More 

Helpful?
Thank Ms A
Manager_11525, General Manager at Extended Stay America - Raleigh - Crabtree Valley, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies that your room had such severe issues with cleanliness. Your comments were reviewed by the staff, and we are working diligently to review our cleanliness procedures and standards to ensure that your experience is not repeated. The staff... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2014

I have stayed here before, never with any issues. Mike is always at the desk, he's very helpful and a genuinely good guy. Any issues that I have ever had, he corrected for me. The rooms are comfortable and the location is great. However, I did have a big issue with Priceline and their booking of the room today. I... More 

Helpful?
1 Thank S H
Manager_11525, General Manager at Extended Stay America - Raleigh - Crabtree Valley, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you received such excellent service from my front desk staff, and that you found your room to be comfortable. I am also glad to read that we were able to resolve a booking issue for you. Thank you... More 

Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 September 2014

The Front desk representative Mike was great. Very informative of the food places, gas and convenience store Very helpful not only with my stay in the hotel, but surrounding places and information. Great way to start my stay.

Helpful?
1 Thank mosumter
Manager_11525, General Manager at Extended Stay America - Raleigh - Crabtree Valley, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our staff and the information they provided you. I will be sure to share your kind remarks with our team. Thank you again for your review. We look forward to seeing you in the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 September 2014 via mobile

Mike, Kiera, and ms. Kathy. I've stayed at this hotel a lot and I absolutely love it. The rooms are great, the staff are great, and the price is great also!!!!! The only issue I have is some of the air conditioners don't work, but when I confront the staff with the issue they are always helpful and give me... More 

Helpful?
1 Thank Samantha A

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Extended Stay America - Raleigh - Crabtree Valley

Address: 4810 Bluestone Drive, Raleigh, NC 27612 (Formerly Homestead Studio Suites - Raleigh - Crabtree Valley)
Region: United States > North Carolina > Raleigh
Price Range: $72 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Raleigh - Crabtree Valley 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Homestead Studio Suites Raleigh - Crabtree Valley Hotel Raleigh
Homestead Suites Raleigh
Homestead Raleigh
Raleigh Homestead Suites
Extended Stay America Raleigh
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Questions & Answers

Questions? Get answers from Extended Stay America - Raleigh - Crabtree Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for second floor”
 of 5 bubbles 927kendallk, 14 Nov 2016 | Read review
“The rooms in the 200s are more updated”
  • Patch of black mold in room 123
 of 5 bubbles elizabethtI7878KL, 3 Oct 2016 | Read review
“Booking an accessible room should assure a first floor room (if, like me, that's what you prefer)”
 of 5 bubbles gordong824, 20 Apr 2016 | Read review
“I wouldn't stay is the beset choice.”
 of 5 bubbles Marshyliz, 13 Oct 2015 | Read review
“Ask for it, when you arrive. If it still isn't what you want after you stay the first day or night, seek out Mike, Tenisha, Sonia or Mr. Person and they will make it right for you. Just keep in mind their doing their best, with what they're allowed to by Corporate..Good luck...”
 of 5 bubbles KathleenR0924, 4 Jun 2015 | Read review
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