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Hyatt Place Raleigh West

Traveller (77)
360
Panoramas (14)
Room & Suite (170)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Property amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room service
Airport transportation
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Electric vehicle charging station
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room amenities
Air conditioning
Refrigerator in room
Room types
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Green
Mid-range
HOTEL CLASS
774Reviews
323Photos
20Q+A
54Room tips
Traveller rating
  • 474
  • 187
  • 71
  • 24
  • 18
Time of year
Traveller type
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  • English
Popular mentions
excellent hotel. rooms look new and are big. perfect location for PNC events. Front desk was very nice and overall hotel design and amenities were very good. Rooms were also quiet and beds slept well.
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Review collected in partnership with Hyatt Hotels
The bed in the room that we stayed in was a glorified board with a little thin pillow on top of it. We would have better off sleeping on the floor. The coffee maker was broken and when we asked for replacement it was not provided and the service person didn't seem to care.
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Review collected in partnership with Hyatt Hotels
Response from BrandonL2278, General Manager at Hyatt Place Raleigh West
Responded 1 week ago
I am sorry to hear that you did not enjoy your stay with us. We will be sure to check the mattress as well as the coffee maker in your room. We would like for you to have a true Hyatt Place experience the next time your travels bring you to the Raleigh area. Please reach out to me directly at 919-334-5954 so that I can setup a special rate if you would like to give us another opportunity. I look forward to talking to you.
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very pleasant staff, clean comfortable roomy and attractive. one of the best I have stayed at. it was very convenient to my work training site. The bed was amazing, I slept wonderful the 2 nights I was there and I usually cannot sleep in a hotel bed
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Review collected in partnership with Hyatt Hotels
Response from BrandonL2278, General Manager at Hyatt Place Raleigh West
Responded 1 week ago
Thank you for your review of the Hyatt Place Raleigh West. We are glad to hear that you enjoyed your business stay with us. Your comments will be celebrated with the entire team. We look forward to hosting you again the next time your business travels bring you to the Raleigh area.
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I’ve stayed at this Hyatt Place before and the hotel is clean and staff is very helpful. We choose this property because of the close proximity to the PNC Center. The property is only 2 miles or so to the PNC. My only issue with this property is the limited times the hotel
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Review collected in partnership with Hyatt Hotels
Response from BrandonL2278, General Manager at Hyatt Place Raleigh West
Responded 1 week ago
We appreciate your loyalty to the Hyatt Place Raleigh West. Sorry for any confusion at check-in but our complimentary airport shuttle runs from 7a-10p. While we do try and take at least one trip to every PNC event, this is not always possible. Our shuttle is an airport priority, but we typically do offer a shuttle to the PNC arena for special events. We do drop off only, as we are unable to pickup guests from special events. I do apologize that we were unable to provide transportation to the Blues and Hurricanes game last Friday. It is our hope that you keep us in mind for the next hockey game you attend at the PNC Arena.
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We had a great experience at the Hyatt Place Raleigh West. There were 3 front desk/front of house staff when we checked in. They could not have been more engaging and friendly. All 4 of us were engaged, and truly made to feel welcome. Nice touch on the recent renovations
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Review collected in partnership with Hyatt Hotels
Response from BrandonL2278, General Manager at Hyatt Place Raleigh West
Responded 1 week ago
We are glad to hear that you had a great experience at the Hyatt Place Raleigh West. We take pride in offering southern hospitality and glad you were able to experience this. We are also glad to hear that you enjoyed our recently renovated guest rooms! We look forward to hosting you again when your travels bring you to the Raleigh area.
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorHyatt Place Raleigh West
The Standard Queen at the Hyatt Place Raleigh West
Professional photo exclusively commissioned by TripAdvisorHyatt Place Raleigh West
The Standard King Room at the Hyatt Place Raleigh West
Professional photo exclusively commissioned by TripAdvisorHyatt Place Raleigh West
The Standard King at the Hyatt Place Raleigh West
Professional photo exclusively commissioned by TripAdvisorHyatt Place Raleigh West
The Excecutive Suite at the Hyatt Place Raleigh West
Professional photo exclusively commissioned by TripAdvisorHyatt Place Raleigh West
The Excecutive Suite at the Hyatt Place Raleigh West
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12345633
The pool is seasonal and opens Memorial Day to Labor Day. Our permit allows for us to keep the pool open until October 31. Sorry for the delayed response. Let me know if you have any additional questions.
0 votes
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Do you provide transportation to PNC Arena?
The shuttle does not go downtown Raleigh. It is an airport shuttle service that also goes within a 3 mile radius of the hotel, including the PNC arena. We only drop off at PNC, we do not do pickups after events.
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Do you provide transportation to PNC Arena?
No they don’t
0 votes
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Hi there - I will be staying Oct. 5-8...will the outdoor pool still be open?
I would call the hotel directly
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Are all the rooms non-smoking?
Yes they are non-smoking
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1234
"High floors may have hot water delay and/or water pressure issues."
"High room. No real elevator noise and I was right beside them"
"Ask for a room facing the front of the hotel on a higher floor"
"elevators can be slow. Recommend lower floors"
"Top floor best view and quiet"
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12345611
PRICE RANGE
US$108 - US$212 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaRaleigh
NUMBER OF ROOMS
132
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