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Embassy Suites by Hilton Raleigh - Crabtree

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Embassy Suites by Hilton Raleigh - Crabtree
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840 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Raleigh - Crabtree
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Showing 827: English reviews
Atlanta, United States
Reviewed 26 July 2016

I came in from out of town for a first time business meeting to Raleigh and was highly disappointed with the Embassy Suites at Crabtree. My experience at the Crabtree location was HORRIBLE! I received the notice of the hotel renovation project prior to my arrival but that was an understatement. This should have been classified as a new construction...

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Thank Rhonda H
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for sharing your review and the details surrounding your recent stay. Please accept my sincere apology for the many inconveniences you endured due to the current renovations taking place and for failing to live up to your service expectations and our own standards. We pride ourselves on offering exceptional service to our guests so I'm sorry you did...

Washington DC, District of Columbia
Reviewed 24 July 2016

Don't go to this hotel until they finish their renovation! My family had to deal with dust, construction noise, broken and false fire alarms and no pool. However, the staff was great and I felt terrible they had to work in those conditions - constantly apologizing! A bit embarrassed to be an HH Awards member with this one..

Review collected in partnership with Embassy Suites Hotels
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Thank 104ayshah
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for being a guest at our hotel and for letting us know about your stay. I am disappointed we failed to meet your expectations during your stay with us. There is nothing more important to us than making sure you have a comfortable and relaxing stay. I am truly sorry our current renovations caused such discomfort and inconveniences....

Indianapolis, Indiana
Reviewed 24 July 2016

Under played the renovation on the phone. The whole building smelled like clay dirt. A rainstorm caused a Flood which activated alarms all night. Then it knocked out all the water heaters in the building.

Review collected in partnership with Embassy Suites Hotels
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Thank hannaha376
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We understand your frustration with all of the dust and noise that occurs with a construction project, and I sincerely apologize for the issues you experienced...

Fayetteville, North Carolina
Reviewed 23 July 2016

Had to go to Raleigh for business and my stay at embassy suites made it seem like I was on vacation. The staff was nice. Even though they were under construction they went above and beyond the call of duty to make the stay excellent. I have a business trip again in October and I plan on staying here again

Review collected in partnership with Embassy Suites Hotels
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Thank chekitag2016
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for taking the time to post your fabulous review and for singling out our staff. Our entire staff at the Embassy Suites Raleigh – Crabtree works hard daily to meet and exceed our guests' expectations, so we are glad that we accomplished this during your stay with us. I am proud to lead a team that is so...

Fairfield, CT
Reviewed 22 July 2016

i love Hilton properties but when I checked in i was told there would be some noise from painting and scraping. It was a little more than that - jack hammers and welding of new beams. This hotel should have been closed as there where no tarps to contain the dust that was created. My room reaked of concrete dust...

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Thank Tom and Linda C
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Dear Tom and Linda, Thank you for choosing our hotel for your recent stay. I apologize for the issues you experienced due to our renovations. We understand your frustration with all of the dust and noise that occurs with a construction project. We hope you that you will consider a return visit to our hotel when the renovations have been...

Glenn Dale, Maryland
Reviewed 20 July 2016

Would have given anove average had it not been for construction. Pool was not available one of the primary activities the children look forward to each year. We made the best of the situation for our family reunion and the staff was very accomadating to the best of their ability under the circumstances.

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Helpful?
Thank lewism896
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your online comments about your recent stay with family while attending your family reunion. I am pleased to read that you had an enjoyable stay overall, and that my associates took excellent care of you and were attentive to your needs. That being said, I apologize for the inconvenience you experienced due to our ongoing renovations. We...

Statesville, North Carolina
Reviewed 19 July 2016

They informed me that there was renovation in process. The hotel was gutted. The hotel should have been closed. The room was old, the mattress on the bed was so soft and worn that it took me a day and 4 Ibuprophen to get over the 2 night experience. Normally I love ES. I did not leave or complain because...

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Thank 183darlenem
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your stay at our hotel and for the constructive review. I understand that you were less than satisfied with some aspects of your visit. We apologize for your dissatisfaction and inconvenience caused. I am saddened that we failed to meet your expectations and would have welcomed the opportunity to address these issues while you were still here....

Atlantic Beach, North Carolina
Reviewed 19 July 2016

We experienced great service from the staff. They did a good job of working around the renovations. The rooms and hotel definitely are due for renovation. Great location. Got stuck in traffic and missed the Managers reception but I'm sure it was up to the standard.

Review collected in partnership with Embassy Suites Hotels
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Thank caroldD192GD
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your recent stay at the Embassy Suites by Hilton Raleigh – Crabtree. Although you liked our central location and courteous associates, I sincerely apologize that your stay was just average and that your suite was not to your liking. We just completed our lobby re-fresh and updated our elevators. Our next concentration will be our suites. We...

Hendersonville, North Carolina
Reviewed 16 July 2016

We had a great stay. The staff is fantastic. They are don't renovations, but I didn't notice it to be that big of a deal. We stay one night for a business trip and talky enjoyed our stay. The room was really nice and clean.

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Thank nicolebX8565QZ
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your recent stay at the Embassy Suites Raleigh - Crabtree while on business and for the great feedback provided. Our staff works hard to ensure that each guest has a wonderful experience, so I appreciate your gracious words regarding the service they delivered. We are also glad that we could make your overnight stay a comfortable one...

Winston Salem, North Carolina
Reviewed 14 July 2016

I spent the night in this hotel on 7/12/16. The hotel is being renovated, which made it very inconvenient. My children were looking forward to the pool, and I enjoy the atrium atmosphere. No pool, and I understand the atrium will no longer look like it used to. Not only that, but the room was hideous. There were red spill...

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Helpful?
Thank CountryGirl965
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for being a guest at our hotel and for letting us know about your stay. Please accept my sincere apology for the lack of attention from our staff, and for failing to live up to your service expectations and our own standards. There is nothing more important to us than making sure you have a comfortable and relaxing...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 

Additional Information about Embassy Suites by Hilton Raleigh - Crabtree

Address: 4700 Creedmoor Road, Raleigh, NC 27612-5802
Region: United States > North Carolina > Raleigh
Price Range: $222 - $402 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Crabtree 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites
Hotel Style:
#18 Business Hotel in Raleigh
#23 Romantic Hotel in Raleigh
#26 Family Hotel in Raleigh
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Raleigh - Crabtree staff and other travellers.
6 questions
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Questions? Get answers from Embassy Suites by Hilton Raleigh - Crabtree staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would take rooms away from the elevator area (room numbers > 10) and over the 5th floor (to avoid noise from the atrium/bar area)”
 of 5 bubbles 650luizg, 13 Mar 2017 | Read review
“grab some bottled water from the fitness center.”
 of 5 bubbles 984evand, 1 Mar 2017 | Read review
“Free Wifi for Honors members”
 of 5 bubbles atlsamx, 10 Nov 2016 | Read review
“Book at another hotel. This one is under major construction.”
 of 5 bubbles safetybobann763, 30 Aug 2016 | Read review
“stay in a different hotel”
 of 5 bubbles F1978ZZdavidk, 19 Aug 2016 | Read review
5 of 5