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Embassy Suites by Hilton Raleigh - Crabtree

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Embassy Suites by Hilton Raleigh - Crabtree
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860 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Raleigh - Crabtree
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Showing 844: English reviews
Roanoke, Virginia
Reviewed 9 July 2016

Clean, comfortable, attractive hotel. Very friendly staff at check-in, 5:30-7:30 evening reception (would be good for hotel to move this a bit later). Yummy hot breakfast included with made-to-order omelet station. Is under renovation--no pool on site at present (but pool options nearby); decor in rooms was still in good shape and contemporary even though it is about to be...

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Helpful?
Thank regiontravelreturns
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your very nice words about the Embassy Suites Raleigh - Crabtree. We are so glad to hear that you enjoyed your time with us and had a comfortable stay at our hotel. It is so nice to read how pleased you were with your two-room suite as well as our daily cooked-to-order breakfast and evening reception offering...

Raleigh, United States
Reviewed 7 July 2016

Hotel was under construction and very unsafe for guest especially those with respiratory issues. Dust and dirt every where no ammonites such as swimming or work our area available. We were not informed of the condition of the hotel prior to our arrival and was charged full price $375 for the one night we were stuck there and told if...

Review collected in partnership with Embassy Suites Hotels
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Thank Shannon J
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for being a guest at our hotel and for letting us know about your stay. I am disappointed we failed to meet your expectations during our renovations currently taking place. There is nothing more important to us than making sure you have a comfortable and relaxing stay and I am so sorry we were not able to provide...

westlake, United States
Reviewed 6 July 2016

We stay at the Crabtree Embassy Suites each year because the service and value cannot be beat. This year the experience was not as great due to the construction. The staff remains very friendly and goes out of their way to please the guests. We will stay again next year and enjoy a fully renovated hotel!

Review collected in partnership with Embassy Suites Hotels
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Thank Barb K
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you so much for choosing the Embassy Suites Raleigh-Crabtree year on year for your accommodation needs. We are so delighted you loved our courteous service and that you were impressed with the great value we offer for the price. However, we are sorry that you were inconvenienced due to our construction. We truly appreciate you for your patience and...

Blythewood, South Carolina
Reviewed 29 June 2016

Hotel was nice, rooms were very clean, beds were comfy. Space in the room was perfect for the gathering I had. Even under the renovations everything was nice. Only things I would change is the time for the evening reception and make it a little later. Overall great experience. Would definitely refer people who are coming in town to this...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank gwendolync304
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your glowing review! We are glad you loved your roomy accommodation and our comfortable beds. We are also thrilled to read that you recommended our hotel to other travelers and look forward to welcoming you back to the Embassy Suites Raleigh - Crabtree. We also appreciate your observations. Alex Blanco General Manager

Washington, United States
Reviewed 27 June 2016

Staff was very helpful and mindful to make everything right if needed. Can't wait to go back and stay in the newly renovated rooms! Reception was nice and the bar staff was very friendly. Breakfast was fresh and hot, only negative was the confined area it was served.

Review collected in partnership with Embassy Suites Hotels
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Thank Billy R
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for choosing to stay at the Embassy Suites Raleigh - Crabtree. We are so glad you enjoyed your stay and that you loved our renovated guest rooms​, the breakfast we served and the friendly service you received from our staff. I am proud to lead a team that is so committed to taking good care of our guests....

Warsaw, Virginia
Reviewed 15 June 2016

Although the hotel was undergoing construction during our stay so we were not able to enjoy the atrium, the suite setup is so helpful with kids. My husband and 4yr old slept in the king sized bed while I slept on the pullout sofa with my 3 month old in the pack and play in the living room area. Being...

Review collected in partnership with Embassy Suites Hotels
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Thank 7annea
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for taking the time to post this wonderful review about your visit to the Embassy Suites Raleigh - Crabtree. We are delighted your well-appointed accommodation was perfect for your needs and that you were impressed with our breakfast offerings. It is also great to read that you loved our friendly associates, as well as our convenient location close...

Reviewed 13 June 2016 via mobile

Run run as fast as you can! Avoid this hotel at all costs. I booked this through Expedia and arrived to a full-on construction war zone! There is no discount for the rooms at $200 a night plus no hot water when I arrived. Oh and BTW, tomorrow no water at all between the hours of 10 a.m. until 3...

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Thank aswiiliams
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for being a guest at our hotel and for letting us know about your stay. I am disappointed we failed to meet your expectations and apologize for the ongoing renovations. There is nothing more important to us than making sure you have a comfortable and relaxing stay. I hope we will have a second chance to provide you...

Orlando
Reviewed 8 June 2016 via mobile

And by improvement I don't mean the construction they are undergoing. That is ok and happens. However this is still another hotel professing to be pro-environment asking guests to reuse towels. Yet each of the two mornings I was there it took 7 minutes - yes I did time it - for hot water to come up in the shower,...

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Thank Stick_1981
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for posting your constructive review about your stay at our hotel. Your feedback is very important to us. Although you liked our breakfast offerings and the service you received there, I apologize for the inconvenience you encountered with the maintenance and cleanliness of your suite. We have room inspection procedures in place to prevent these types of issues...

Orlando, Florida
Reviewed 2 June 2016

"Renovating" more like rebuilding. If you're sensitive to dust, I advise to stay clear until the renovations are complete. The dirt-exposed floor of the atrium may cause breathing issues as the building is exposed and dirt seems to have been kicked up in the air. The staff was very friendly and treated me well. I was disappointed they have not...

Review collected in partnership with Embassy Suites Hotels
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Thank cortneyjaclyn
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your candid review. Although you liked the hospitality of our associates, I am sorry that your stay was inconvenienced due to our ongoing renovations. We understand that the dust and noise can be an annoyance, and we apologize for the inconveniences this caused you. Thank you for your understanding, and we hope to welcome you back soon...

Littleton, NC, United States
Reviewed 30 May 2016

The entire inside and outside is undergoing demolition using large jackhammers mounted on backhoes. It's unavoidably noisy. Staff told me that project is planned for completion in August 2016, and the place should really be impressive after that time.

Review collected in partnership with Embassy Suites Hotels
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Thank Donald B
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your feedback on your stay at the Embassy Suites by Hilton Raleigh - Crabtree. We are pleased to read that you enjoyed your overall stay, but I am sorry for the inconvenience caused due to our construction. We are very excited about our ongoing renovation and would love for you to experience our newly refreshed hotel on...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 

Additional Information about Embassy Suites by Hilton Raleigh - Crabtree

Address: 4700 Creedmoor Road, Raleigh, NC 27612-5802
Region: United States > North Carolina > Raleigh
Price Range: $213 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Crabtree 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites
Hotel Style:
#18 Business Hotel in Raleigh
#23 Romantic Hotel in Raleigh
#26 Family Hotel in Raleigh
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Raleigh - Crabtree staff and other travellers.
6 questions
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Questions? Get answers from Embassy Suites by Hilton Raleigh - Crabtree staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would take rooms away from the elevator area (room numbers > 10) and over the 5th floor (to avoid noise from the atrium/bar area)”
650luizg, 13 Mar 2017 | Read review
“grab some bottled water from the fitness center.”
984evand, 1 Mar 2017 | Read review
“Free Wifi for Honors members”
atlsamx, 10 Nov 2016 | Read review
“Book at another hotel. This one is under major construction.”
safetybobann763, 30 Aug 2016 | Read review
“stay in a different hotel”
F1978ZZdavidk, 19 Aug 2016 | Read review
5 of 5