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Embassy Suites by Hilton Raleigh - Crabtree

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Embassy Suites by Hilton Raleigh - Crabtree
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838 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Raleigh - Crabtree
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Showing 825: English reviews
Reviewed 3 January 2016 via mobile

We stayed here over the New Years holiday to find the place under renovation. I did not get any warning of this when I booked the reservation a month before. The service at the Manager's Reception on New Years Eve was poor with only one bar attendant. We were also surprised coming back from breakfast one morning (no later than...

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Helpful?
Thank Roadrunnah
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for staying at our hotel and writing about your experience. I am so sorry for the condition of our hotel while it is under construction. I hope this was not too much of an inconvenience and I invite you to stay with us again one we have finished. Also, please accept my apology for housekeeping servicing your room...

Washington DC, District of Columbia
Reviewed 2 January 2016 via mobile

Hotel is undergoing renovations. Confirm with hotel if renovations are complete. I stayed over New Years so I did not experience any construction noise. However, the front desk indicated that there may be a lot of noise during the work day. Despite the construction all of the standard Embassy Suite amenities were available. The staff was very helpful and did...

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Helpful?
Thank Steve D
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for staying at the Embassy Suites Raleigh – Crabtree and for sharing your experience online. We are glad to read you loved your accommodation and the amenities that we have to offer. We are also happy you were impressed with our helpful associates who took great care of you. We hope we have the pleasure of welcoming you...

Winston Salem, United States
Reviewed 30 December 2015

We were SO impressed with the amazing staff. Joan at the desk was so very helpful in making sure we had the things we needed to make everything accessible to my wife, who uses a wheelchair. Hannah in the restaurant was awesome and so very attentive. In the bar, Marc, Eddie, Brittany and Adam were awesome and so friendly and...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Paul B
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for choosing to stay at the Embassy Suites Raleigh - Crabtree once again and for the perfect rating. We are delighted to hear you were impressed with our associates, especially Joan, Hannah, Marc, Eddie, Britany and Adam who took great care of you and your wife. Thank you for recognizing them for a job well done. I will...

Fort Lauderdale, Florida
Reviewed 26 December 2015

Several family members stayed here all at once very clean rooms free breakfast a full course one --- that was excellent very close to the Crabtree Mall with valet to the mall downside not decorated for Christmas so didn't feel traditional

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Thank miss g
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for staying at the Embassy Suites Raleigh - Crabtree and for the perfect rating. We are glad to hear you were impressed with your accommodations, our convenient location and the breakfast we served. It was a pleasure having you as our guest, and we hope to see you again soon. Alex Blanco General Manager

United States
Reviewed 21 December 2015

great stay, nice staff, excellent customer relations. breakfast, lunch and dinner very good. location to shops, and restaurants are great. the only real negative points are, conference room a/c was not very good, wait for main entree(meat) on buffet was long, and parking could be better.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Leonard C
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for choosing to stay at the Embassy Suites Raleigh – Crabtree and for sharing your experience online. We are glad you liked our convenient location, the food we served and our helpful associates who took great care of you. However, we are sorry for the issues you experienced and we regret for any inconvenience caused. Thank you for...

Waynesville, Ohio
Reviewed 18 December 2015

Stayed there for the regional soccer event and the hotel was very accommodating for the parents and young people. Very nice inside and the service was very good as well. I would stay here again if I ever visit Raleigh again.

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Helpful?
Thank HainesRoad
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for taking the time to post this wonderful review of your visit to the Embassy Suites Raleigh - Crabtree. We are happy you loved our property coupled with our courteous service. We hope you enjoyed the soccer game you were here for. It was our pleasure to accommodate you, and we look forward to serving you and your...

Raleigh, United States
Reviewed 16 December 2015

Not a great stay. Beds are very comfortable but the room itself needed some work. When issue were brought to the attention of the front desk little to nothing was done. For the rates of the Embassy Suite the response was more like that of the "No Tell Motel".

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Crissy D
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for staying at our hotel and for writing about your experience. I am so glad to hear that you enjoyed our comfortable beds; however, on behalf of my entire team, I apologize for the lack of attention you received from our front desk staff regarding problems in your suite. I will certainly follow up with my team to...

Nashville, North Carolina
Reviewed 13 December 2015

We stayed only one night but we had a great time even after heading to our room that did not exist room 413 as noted on the card envelope we had to ask where that room might be and we were told that they do not have a 413 and then we were sent to room # 417 It was...

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Helpful?
Thank Shawn D
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for choosing us for your recent stay. We are glad you liked your accommodation, and that our breakfast team impressed you. However, we apologize for the inconvenience caused to you during your stay. Our hot tub facility is currently under maintenance and will soon be in service again. We hope you give us another chance to serve you...

Nashville, Tennessee
Reviewed 12 December 2015

I have Gold status with Hilton - and missed hitting diamond status by a few nights this year - so I've stayed at more than my fair share of Embassy Suites hotels. Hands down - this is one of my favorite! Why? The staff is so incredibly welcoming and friendly. Rodney at the front desk - nice guy and super...

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Thank NashvilleBrandy
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for taking the time to post this wonderful review about your recent visit to the Embassy Suites Raleigh - Crabtree. We appreciate your loyalty to our brand and are so glad to hear that your stay with us has always been exceptional. As a General Manager, nothing makes me happier than to hear that our associates made you...

Pompano Beach, Florida
Reviewed 9 December 2015

We were there for a family event and the location was convenient. The rooms were clean and traditional Embassy Suite rooms. The hotel in general was a little tired looking and dated. There was nothing wrong and no major reason for complaint, but with so many choices available, this one might not rise high on my list. What was surprisingly...

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Helpful?
Thank mbernst106
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for choosing to stay at the Embassy Suites Raleigh - Crabtree and for taking the time to review our hotel. We are glad that you loved our central location, friendly breakfast associates and your clean rooms. However, we are sorry for the inconvenience you had with your accommodations. We are currently in the planning stage of renovations of...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 

Additional Information about Embassy Suites by Hilton Raleigh - Crabtree

Address: 4700 Creedmoor Road, Raleigh, NC 27612-5802
Region: United States > North Carolina > Raleigh
Price Range: $221 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Crabtree 3.5*
Number of rooms: 225
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Orbitz, Priceline, Booking.com and Hotels.com so you can book your Embassy Suites by Hilton Raleigh - Crabtree reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites
Hotel Style:
#18 Business Hotel in Raleigh
#23 Romantic Hotel in Raleigh
#26 Family Hotel in Raleigh
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Raleigh - Crabtree staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Raleigh - Crabtree staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would take rooms away from the elevator area (room numbers > 10) and over the 5th floor (to avoid noise from the atrium/bar area)”
 of 5 bubbles 650luizg, 13 Mar 2017 | Read review
“grab some bottled water from the fitness center.”
 of 5 bubbles 984evand, 1 Mar 2017 | Read review
“Free Wifi for Honors members”
 of 5 bubbles atlsamx, 10 Nov 2016 | Read review
“Book at another hotel. This one is under major construction.”
 of 5 bubbles safetybobann763, 30 Aug 2016 | Read review
“stay in a different hotel”
 of 5 bubbles F1978ZZdavidk, 19 Aug 2016 | Read review
5 of 5