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Sheraton Raleigh Hotel

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#42 of 84 Hotels in Raleigh
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Sheraton Raleigh Hotel
Sheraton Raleigh Hotel
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36 Reviews from our TripAdvisor Community

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Showing 36: English reviews
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Reviewed 3 days ago NEW

Check in and check out both fast, easy and helpful. Renovated rooms, but door stuck from fresh paint (will work out) and a few stray hairs in shower. One escalator didn't work which made for extra walking since there for a conference - but meeting rooms were fine. Restaurant accommodating to the large group.

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Helpful?
Thank Julie T
san diego
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Raleigh Sheraton was very nice, they FINALLY did a full renovation on the rooms, and they are very "W" hotel-like. New, modern, trendy, nice. That hotel in general is pretty cool because of the location and brick woven into the lobby and interior/exteriors. Great little bar restaurant too downstairs, great Steak salad, good service. The member's lounge was a bit...

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Helpful?
1Thank Mr_TJK
About Hotel's Favourite Review
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Great feedback Mr_TJK, thank you for sharing the details of the remodel as we are excited for other past travelers to see the new rooms too. We will definitely communicate the lounge experience to our food and beverage teams to see what we can do to make this a better for you. Thank you for providing this review and we...

Reviewed 6 days ago NEWvia mobile

Had a few cleanliness and customer service discrepancies upon check in, but I must say Sheldon, a FD mgr (maybe Shelton) took care of the situation when notified. His hospitality went above and beyond, and rectified the issues, which made my friend and I feel respected and appreciative to stay at the property. I would stay again, for a few...

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Helpful?
Thank Nichole B
Banner Elk, North Carolina, United States
Reviewed 1 week ago NEW

Arrived at an obviously busy time with apparently overwhelmed front desk staff. Front desk clerk advised my reserved room (2 queen beds) not yet available and needed to be cleaned. Squandered 90 minutes waiting in lobby. Finally asked to speak with Front Desk Manager who offered an upgrade to Club Floor room (a typical occurrence given my SPG status) with...

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Helpful?
Thank Doug S
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Greetings Doug S, Thank you for taking the time to share your experience. I am happy to see the manager was able to assist you at check out; however, I cannot express enough how sorry I am for the confusion with your charges and upgrade offers. As a valued guest, we never want you to feel taken advantage of and...

Boone, North Carolina
Reviewed 1 week ago via mobile

Stayed here as the site of a regional conference. The hotel is within walking distance of several excellent restaurants, shopping, breweries, etc. I used the valet parking and was very happy. The elevators got slow with conference traffic and I do think we overloaded many of the spaces as attendance was so high but what're you gonna do? The staff...

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Helpful?
Thank drleo2
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Hello drleo2, We are thrilled to see your conference experience was a success. Thank you for the compliments on the renovations and our team. Maybe one day you can visit for leisure and enjoy the many more areas Raleigh has to offer. We appreciate your review and hope to see you again.

Chevy Chase, Maryland
Reviewed 1 week ago

I stayed here for the Rock N Roll Marathon and for the first time ever was in my room looking at the start line. I asked for late check out since I was unsure of whether or not I would finish the full marathon by noon. They told me that they could not give me anything later than noon. When...

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Helpful?
Thank Jackie E
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Hello Jackie E! Thank you for sharing your story and we are so happy the view worked in your favor. We are a proud hotel during Rock n Roll Marathon and truly enjoy having everyone here. We hope as the years progress and that we continue to welcome you to the hotel and city.

New Jersey
Reviewed 2 weeks ago

I stayed in the Sheraton Raleigh Hotel as I was attending an industry expo. I must say that the stay was more than pleasant. They have excellent accommodations: fantastic bed and pillows. Also, the pool and jacuzzi are great to wind down after a long day of work. Not to mention the amazing location!! The customer service is exceptional. The...

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Helpful?
Thank williamf1017
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Dear williamf1017, Thank you for this wonderful review and recognizing our team. We are so happy you were able to enjoy the time spent with us for the expo. We hope to see you in the future, whether business or pleasure!

Arlington
Reviewed 2 weeks ago

Sheraton hotels are hit or miss. Some are dated and worn out and others are fab. This one knocks it out of the park! The hotel is in a great location and walkable. The lobby is a bit confusing but the doorman is well aware of this and spotted me looking lost and offered to help. The doormen are awesome...

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Helpful?
Thank TravelAsYouGo
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Thank you so much TravelAsYouGo! I will send the accolades to the team and especially our doormen for providing that excellent service. You will be happy to know that you can communicate requests for the room from the texting service for anything, such as towels, water, valet etc...- so we will look forward to seeing you again and getting those...

Charlotte, North Carolina
Reviewed 3 weeks ago via mobile

We stayed here for the Rock n Roll run. Walked right out to the start line. The hotel staff was excellent. Friendly and helpful. Checked on us to ensure we had everything we needed throughout the stay. It was a short trip but we enjoyed our time at the hotel.

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Helpful?
Thank hseh
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Wonderful feedback hseh! Thank you so much for sharing your trip story and we hope to see you the next time a marathon brings you to Raleigh.

Wellington, Florida
Reviewed 3 weeks ago

My wife and I stayed here because it was so close to the start and finish of the Rock And Roll Marathon. However it was also located well for people wanting to explore downtown Raleigh. There's lot of restaurants and museums within walking distance. The staff was very friendly and helpful. Jimmy V's is located in the lobby if you...

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Helpful?
Thank davidhess76
Christine E, Manager at Sheraton Raleigh Hotel, responded to this review

Thank you davidhess76. How wonderful to enjoy a hot soak after such a long race! Congratulations and thank you for supporting our staff and services. I apologize you had some issues with the bedding and noise from other rooms, and I hope we could still see you if you ever return to Raleigh. Thank you for taking the time to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Raleigh Hotel is near Raleigh Convention Center, Progress Energy Center for the Performing Arts, and the state capitol. Our hotel has 5,000 sq ft of space for weddings, meetings, and events. ... more   less 

Additional Information about Sheraton Raleigh Hotel

Address: 421 S Salisbury St, Raleigh, NC 27601-1730
Region: United States > North Carolina > Raleigh
Price Range: $209 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Raleigh Hotel 3.5*
Number of rooms: 353
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Also Known As:
Sheraton Raleigh
Raleigh Sheraton
Hotel Style:
#3 Green Hotel in Raleigh
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Raleigh Hotel staff and other travellers.
5 questions
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North Wilkesboro, North Carolina
10 months ago
Palm Springs, California
DURHAM

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Questions? Get answers from Sheraton Raleigh Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loved my room on a high floor”
TravelAsYouGo, 11 Apr 2017 | Read review
“Club level rooms include access to the lounge with breakfast”
edsjas, 3 Apr 2017 | Read review
“Rooms close to the elevator are very loud.”
adelaidog, 3 Apr 2017 | Read review
“Go to The Pit and the arcade bar next door.”
Rodigz, 1 Feb 2017 | Read review
“Higher floors great view located facing Fayetteville St.”
wakiav, 2 Jan 2017 | Read review
5 of 5