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Crowne Plaza Changsha City Centre

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718 Reviews from our TripAdvisor Community

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Showing 118: English reviews
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Singapore, Singapore
Reviewed 16 March 2017 via mobile

Our initial impression was good. Upon reaching the hotel, the porter took our luggage at the door and directed us to the reception desk. The porter also waited for us and brought our luggages up to the rooms. However things turn downwards from there. The receptionist who checked us in displayed a lukewarm attitude and she seems uninterested. Rooms were...

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Helpful?
Thank Ivan W
CrownePlazaChangsha, Aritist at Crowne Plaza Changsha City Centre, responded to this review

Dear Guest, Thanks for your suggestion and choosing to stay in our hotel. It is hotel's goal to consistently provide superior service and accommodations. Your comments are very important to us.Thanks for your appreciation and we are looking forward to seeing you soon!

Zagreb, Croatia
Reviewed 6 March 2017

After reading of trip advisor review i have choose this hotel for my two night stay in Changsha. Changsha is not similar city like Shanghai or Beijing an i have not expect so much from this hotel because Changsha is not turist hotspot. When we come in hotel Consigne service take care of our luggage and carrying to front desk....

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Helpful?
Thank DrazenPavicic
CrownePlazaChangsha, art designing at Crowne Plaza Changsha City Centre, responded to this review

Dear Guest, Thanks for your suggestion and choosing to stay in our hotel. It is hotel's goal to consistently provide superior service and accommodations. Your comments are very important to us. Thanks for your appreciation and we are looking forward to seeing you soon!

Singapore, Singapore
Reviewed 5 March 2017 via mobile

Location Perfect in Wuyi Square, at the doorstep of Exits 7 & 8 of Wuyi Station. Within minutes to Pedestrian Street, Pozi Street with all the restaurants and shopping malls. Conceirge I am impressed by the conceirge services, besides giving directions to where to eat & what to buy, those guys gave attention to details. When I checked out at...

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Helpful?
Thank Leephio
CrownePlazaChangsha, art designer at Crowne Plaza Changsha City Centre, responded to this review

Dear Guest, Thanks for your suggestion and choosing to stay in our hotel. We are glad to know that you have a wonderful stay in our hotel and gave us good comments. Thanks for your appreciation and we are looking forward to seeing you soon!

Kuala Lumpur, Malaysia
Reviewed 23 November 2016

The hotel is located at very central in the city near to all the shopping malls and food outlets. it is very convenient and there's a train station right underneath. the hotel is quite old but the service provided is good.

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Helpful?
Thank EWayC
CrownePlazaChangsha, artist at Crowne Plaza Changsha City Centre, responded to this review

Dear Guest, Thanks for your suggestion and choosing to stay in our hotel.Since hotel opened at 2008, we keep maintaining and updating our facilities to make sure we provide the amazing service to our guests.Thanks again for your comments and we are looking forward to seeing you soon!

Vienna
Reviewed 19 November 2016 via mobile

The room were pretty old, we were upgrade to a suite on arrival but find that the ventilation of the room was very bad. Change to a better room on the 2nd day, can't fault the location though, right in the middle of everything, everything was good. Rdgs,

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Helpful?
Thank Simon Roger S
CrownePlazaChangsha, Public Relations Manager at Crowne Plaza Changsha City Centre, responded to this review

Dear Guest, Thanks for your suggestion and choosing to stay in our hotel. I have forwarded your comments to the General Manager and ownership of this hotel, and I am confident they will take the necessary steps to continue to improve their services and ensure these issues are internally addressed and resolved.

Burlington, Vermont
Reviewed 19 August 2016 via mobile

Very nice standard AP hotel. Far better than us quality. The gym / spa was quite nice and strangely has a pool table. Food very nice. It is quite a drive from the airport but honestly everything was. Not sure whe. The maglev will be finished from the airport but that will be quite nice.

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Helpful?
Thank Mark L
CrownePlazaChangsha, Guest Relations Manager at Crowne Plaza Changsha City Centre, responded to this review

Dear Guest, Thanks for your suggestion and choosing to stay in our hotel. Thanks for taking time to write your review. We are glad to know that you have a wonderful stay in our hotel and gave us good comments. Thanks for your appreciation and we are looking forward to seeing you soon!

Singapore, Singapore
Reviewed 19 July 2016 via mobile

My first experience with this hotel. The location was good and the room was reasonable. However the check-in and check out experience can be improved despite us having made earlier bookings and received a confirmation. The breakfast was average and the coffee was rather flat. The downside really was that the hotel staff cannot speak English and the rooms ending...

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Helpful?
Thank Lawrence L
CrownePlazaChangsha, Public Relations Manager at Crowne Plaza Changsha City Centre, responded to this review

Dear guest, Welcome to Crowne Plaza Changsha City Centre. Thank you for choosing stay in our hotel,And we are very sorry to cause you inconveniece,We will try to improve your precious opinions. Our hotel is located in the city’s central commercial district. Within walking distance are the main shopping malls, an exciting entertainment zone and the fast developing banks of...

Vienna
Reviewed 8 June 2016

A very good hotel. The rooms are well equipped, a little smaller than expected. The staff are very friendly and make every effort to solve your problems. The only negative is their welcome procedure - the entrance by taxi is into a back one way alley with the blocked cars behind hooting as you try to get yourself and luggage...

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Helpful?
Thank MorrisVienna
CrownePlazaChangsha, Public Relations Manager at Crowne Plaza Changsha City Centre, responded to this review

Dear guest, welcome to Crowne Plaza Changsha City Centre. Thank you for the affirmation which works to us. We are always improving and continued perfection the service. Pay more attention the details for improving the customer satisfaction. The hotel have regular training programs for the staffs so that their quality and continuously upgrade skills in order to better customer service....

Hong Kong, China
Reviewed 1 June 2016

I traveled there with my university for a study tour. I stayed with my schoolmates here for five days. The services there were really good. The staffs were really nice and they were always willing to help but their English was actually not really good. Sometimes I need to repeat my requests for a few times as my Mandarin w.asn't...

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1Thank ycm1117
CrownePlazaChangsha, Public Relations Manager at Crowne Plaza Changsha City Centre, responded to this review

Dear guest, Welcome to Crowne Plaza Changsha City Centre. Our hotel is located in the city’s central commercial district. Within walking distance are the main shopping malls, an exciting entertainment zone and the fast developing banks of Xiang Jiang River. Thank you for the affirmation which works to us. We are always improving and continued perfection the service. Pay more...

Reviewed 4 May 2016 via mobile

The hotel is in a good location and the staff were friendly. The room was dingy but clean. After a long journey, I booked a foot massage advertised in the room. I was surprised when they said it was done in the room and not on the 10th floor spa but my husband was there I so said ok. A...

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Helpful?
Thank 242deborahr
CrownePlazaChangsha, Public Relations Manager at Crowne Plaza Changsha City Centre, responded to this review

Dear guest, Welcome to Crowne Plaza Changsha City Centre. Our hotel is located in the city’s central commercial district. Within walking distance are the main shopping malls, an exciting entertainment zone and the fast developing banks of Xiang Jiang River. Thanks for your suggestions and we will report to the hotel management to inspect the hotel service and management system....

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Changsha City Centre is a international five-star hotel under IHG group. Located in the heart of downtown, Crowne Plaza City Centre Changsha is a smooth 45-minute drive from Changsha Huanghua International Airport. We're on Wuyi Square, putting you within walking distance of major businesses and city shopping,Such as to the Changsha Local culture street - Taiping Street, Changsha Traditional Food street - Pozi Street, and Changsha century-old restaurant - Huo Gong Dian, only about 5 minutes walking. What's more, the especially opened branch of Huo Gong Dian is just located in the hotel building to provide wonderful foods & convenient service to you. It's 10 minutes by taxi to Changsha rail station and 45 minutes to Changsha South rail station, where you can connect to cities such as Guangzhou and Wuhan on high-speed trains.Our dedicated Crowne Meetings Director will see that every detail is taken care of when you host an event in one of the hotel's 16 meeting rooms and 3 ballrooms. The dark wood and plush seating in our lavish VIP banquet room set the scene for successful and intimate gatherings.Unwind with a dip beneath the skylights of our indoor pool or enjoy evening cocktails at Fusion Bar. Our in-the-know Concierge at Crowne Plaza City Centre Changsha will inspire you to discover Changsha's hidden gems, such as the scenic Qingfeng Gorge, flush with Ginkgo trees. ... more   less 

Additional Information about Crowne Plaza Changsha City Centre

Address: No.868 Wu Yi Avenue, Kaifu District, Changsha 410005, China
Region: China > Hunan > Changsha > Downtown , Railway Station , Wuyi Square
Price Range: $123 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Changsha City Centre 4.5*
Number of rooms: 411
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotwire, Expedia, Priceline, Hotels.com, Travelocity, Ctrip TA, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your Crowne Plaza Changsha City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Changsha
Hotel Style:
#3 Business Hotel in Changsha
#7 Luxury Hotel in Changsha
#7 Best Value Hotel in Changsha
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Changsha City Centre staff and other travellers.
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Questions? Get answers from Crowne Plaza Changsha City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors for having a view”
MorrisVienna, 8 Jun 2016 | Read review
“Ask for a room with a view that doesn't face the neighboring building.”
148abel, 15 Apr 2016 | Read review
“If your room is warm, be sure to request a fan.”
No_Fixed_Address, 9 Apr 2016 | Read review
“higher floors are quieter”
Cambkaye, 26 Jan 2016 | Read review
“Always ask to see the room(s) before staying.”
ACA44, 5 Jan 2016 | Read review
5 of 5