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Zhangjiajie Pullman Hotel

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535 Reviews from our TripAdvisor Community

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Showing 314: English reviews
London, United Kingdom
Reviewed 2 weeks ago via mobile

This hotel was booked for us through our tour company. And on the whole the stay here was good. The room is nice, good size bathroom and the biggest bed I have ever slept in. Imagine two king sized bed stuck together, and you're almost there. Be warned the mattress is really hard (even by Chinese standards) and the pillows...

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Helpful?
Thank Nimesh P
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Nimesh P, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Irvine, California
Reviewed 2 weeks ago via mobile

A great spot to stay while in Zhangjiajie, walking distance to the infamous "Avatar" National Park and quaint Xibu street. For dining options, the hotel is well equipped with both Western and Chinese restaurants, as well as a cozy lobby bar cafe. Additionally, a nicely appointed gym and spa, the latter opened until midnight and reasonably priced. The rooms are...

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Helpful?
Thank stace5677
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear stace5677, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Hatfield - Hertfordshire
Reviewed 2 weeks ago

We stayed here for a couple of nights while visiting the Zhangiiajie national park. The booking was made through a tour agency in Hong Kong, however, we specially selected this hotel from the reviews here on TripAdvisor. The buffet breakfast had a good mix of Continental and Chinese options so you'll find something to your liking. I enjoyed the red...

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Helpful?
1Thank Londondesign
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Londondesign, Thank you so much for your comments during your stay with us! I am glad to know that you like hotel good location,our food ect, at the same time, I should say sorry again for the inconvenience to you although it was totally resolved before you check out, we will try our best to offer the great customer...

Reviewed 3 weeks ago via mobile

I stayed in this hotel for three nights during outumn time. Rooms were with heating what is not so popular in China. Environment is very nice and it is located very close to National Park. People are very friendly and rooms are very nice and clean. For breakfast everyone will find something for himself.

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Helpful?
Thank MICHAŁ W
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Michal W, Thank you for your comments and we are so glad to know you are satisfied with everything in our hotel, Pullman Zhangjiajie is located in the scenic area Wulingyuan, very close to each scenic spot,the best choice for you to stay when you travel in Zhangjiajie! Looking forward to your coming in the near future! Best Regards

Reviewed 4 weeks ago

AT the moment still the best, but Crown Plaza will be opened soon, so the rank may drop. We were upgraded to the executive floor, clean and tidy bedroom, with micro-fridge, nespresso coffee machine, water kettle. I were impressed by it as I didn't not expect China has improved so much. Very very good. Service is good. The breakfast buffet...

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Helpful?
1Thank 954hungg
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

London, United Kingdom
Reviewed 4 weeks ago via mobile

This hotel is really the tops! Pay 120 from airport and the drive is a bit fraught as everyone overtakes so wear your seat belt! Reception are friendly and the hotel space is fabulous with cafes and shops and a huge pool great gym and rockery. Rooms are large and executive floor has a Nespresso machine which is music to...

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Helpful?
Thank healingsavage
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Jakarta, Indonesia
Reviewed 4 weeks ago

This hotel had great ambience, the decors are nice, and it's quite huge. The king size bed are huge, they put two 120cm beds together to make a double bed, so you'l get a more than 2 mtrs width bed! The bathroom was nice, with good size tub snd great water pressure. For me one of the perks with this...

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Helpful?
1Thank Theresia L
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Theresia L, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Singapore
Reviewed 4 weeks ago

This hotel is so crowded and the front desk person when I checked in was not very friendly. Hotel room is a distance away from lobby and lots of turns on the hallway. Room itself is ok, the bed is ok, bathroom is ok but it doesn't look very modern. Restaurant is huge but lack of staff makes getting attention...

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Helpful?
Thank axio99
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear axio99, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...

Calgary, Canada
Reviewed 5 weeks ago via mobile

Perfect location for visiting the national park. Not many people speak English in this area so it is very nice to have access to people who do. The king size bed was much bigger than we are used to. The room was clean and quiet. We loved the food in the hotel's restaurants, although it was expensive. Overall, a wonderful...

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Helpful?
Thank Terri T
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Terri T, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Hawaii
Reviewed 30 October 2016

Spavious hotel with local motif architecture, a very nice garden pool area. Rooms are large and comfortable. Buffet breakfast is good, it is much less crowded at the restaurant closer to the lobby. The main restaurant is always too crowded with tourist groups.

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Helpful?
Thank Peter T
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear Peter, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Free Parking
  • Laundry Service

Additional Information about Zhangjiajie Pullman Hotel

Address: Huajuan Road, Zhangjiajie 427400, China
Region: China > Hunan > Zhangjiajie
Price Range: $84 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Zhangjiajie Pullman Hotel 5*
Number of rooms: 456
Reservation Options:
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Also Known As:
Zhangjiajie International Hotel
Best Western Zhangjiajie
Hotel Style:
#1 Top resorts Hotel in Zhangjiajie
#1 Luxury Hotel in Zhangjiajie
#4 Best Value Hotel in Zhangjiajie
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Questions & Answers

Here's what travellers have asked, with answers from Zhangjiajie Pullman Hotel staff and other travellers.
6 questions
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Kuala Lumpur, Malaysia

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Questions? Get answers from Zhangjiajie Pullman Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on NON SMOKING FLOOR, thhe rooms near you can smoke, and they can do it with THEIR ROOM DOOR OPEN (remember,YOU'RE IN CHINA),”
 of 5 bubbles 546theresial, 4 Nov 2016 | Read review
“Request no smoking rooms on the 5th and 6th floors.”
 of 5 bubbles G5206CLpetert, 30 Oct 2016 | Read review
“Nonsmoking...floor 3 or 6. 6 is calmer and has better light.”
 of 5 bubbles attillathehun, 30 Oct 2016 | Read review
“If you don't smoke stay on a non-smoking room.”
 of 5 bubbles tschuplin, 16 Oct 2016 | Read review
“Rooms on the south side are getting hot, despite the Aircondition.”
 of 5 bubbles corneliswillem, 10 Oct 2016 | Read review
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