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Zhangjiajie Pullman Hotel

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Zhangjiajie Pullman Hotel
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571 Reviews from our TripAdvisor Community

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Showing 338: English reviews
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London, United Kingdom
Reviewed 1 week ago

I booked this hotel following the impressive Tripadvisor reviews and can honestly say this hotel went above and beyond my expectations. Its in a perfect location, only 5-10 minutes to one of the main sites, the National Park and with good size rooms which are clean, light and airy. The staff were helpful and the hotel manager Clark kindly arranged...

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Helpful?
Thank Rekha P
Brisbane, Australia
Reviewed 1 week ago via mobile

This hotel is a winner in every way.Upon arrival we were asked if we would like a large bed ?Funny question because I thought a King bed as requested was the Norm .When we got to our Beautiful room complete with mountain views the best was Msssive.Truly this bed was twice as big as a king size bed .6 Pillows...

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Helpful?
Thank 318sharon1957
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to know you are happy to stay with us. I hope we have another chance to serve you. May you have a nice trip.

Australia
Reviewed 1 week ago

As a general rule I stay away from Accor hotels. The reason is simple. There basically is no standard - one can be OK and then the next one poor - and they cold both be called , for example, Pullman. Simple example, I stayed at the Pullman at Sydney Olympic Park a few years ago and it was OK,...

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Helpful?
1Thank ronone
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thanks for taking the time to share your feedback on your recent stay experience with us. It is disappointed for us to learn that the hotel facilities failed to fulfill your expectation. Your valuable feedback is essential for our improvements. We hope that the incident will not deter you from staying with us again and look forward to...

Mumbai (Bombay), India
Reviewed 2 weeks ago

Stayed here for three nights end of Mar 17. Pros: - Great location, walking distance from the Wulingyuan Entrance (1 km) - Great rooms, large, clean, great bathrooms... the king size bed is superb - Vladimir Krylov the guest service manager is a great help - Walking or a short cab (10 RMB) to restaurants. Cons: - Staff is quite...

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Helpful?
1Thank Runawayblues
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for taking the time to share your feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional...

Mumbai (Bombay), India
Reviewed 2 weeks ago

Stayed at the hotel for 3 nights. It is like most large hotel chains with a few differences - more China specific. Here are some positives and negatives of the place: Positives - Location - This was the biggest positive. It is located a 10 min walk from the Wulingyuan entrance of the national park. - Good sized room -...

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Helpful?
Thank Crystalwaters123
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Reviewed 2 weeks ago via mobile

My wife and I have just finished our trip to Zhangjiajie. The hotel is located in an excellent location for the major sights and about 1.5 hours from the airport. Vladimir made us both feel very welcome and was on hand to help with suggestions in the local area. We loved our stay but recommend a bit more TLC at...

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Helpful?
Thank Jimmy K
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Do let us know if we...

Reviewed 3 weeks ago via mobile

Its a nice hotel very close to the rain forest so makes it convenient for those planning to visit the park. The hotel is nice but a little old styled. The staff were friendly and helpful. A nice hotel to stay with familt

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Helpful?
Thank Shrutiloyalka
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for taking the time to share your wonderful feedback. We are happy to know you have a good experience in our hotel and appreciated our convenient location, hotel service. We are look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie...

Canada
Reviewed 3 weeks ago

We enjoyed this hotel. Pluses: great location, breakfast was really good for a remote location in China, rooms were in reasonably good condition (some minor mold in the shower), rooms were otherwise clean, foot massages by third-party in the hotel were a good value, convenience store in the lobby. Minuses: Pool table and ping pong are chargeable services, the western...

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Helpful?
Thank dockevincanning
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thanks for your taking the time to share your experience. I am happy to know you have a good experience in our hotel,such as:the great location,breakfast,foot massages and so on.For the mold in the shower,I am so sorry for that,we have told this to our housekeeper,he has done this immediately. We are look forward to your coming again....

Hong Kong, China
Reviewed 4 weeks ago via mobile

Comfortable and spacious room with all the necessities. Clean property and polite staff. Located around 20mins walk to one of the main entrances of the Zhangjiajie national park, and 5-10mins walk away are local shops and restaurants. Breakfast is ok - a variety of local options and a few of the normal western ones. Gym is very basic with a...

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Helpful?
Thank AnkSan
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to read your kind words on our welcoming and attentive team at Pullman Zhangjiajie. I am delighted to hear that you thoroughly enjoyed every aspect of your stay with us. I hope we have the pleasure of welcoming you back to Pullman Zhangjiajie very soon...

Reviewed 4 weeks ago via mobile

The hotel is very nice, The rooms are big and cozy, some of them have wonderful view to the mountains. Make sure you pick one on the right side. The hotel staff is friendly and kind. The only problem as everywhere else in China is they speak very poor English. But they also have foreign staff members. The spa is...

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Helpful?
Thank Йоанна Б
Kelly Z, Manager at Zhangjiajie Pullman Hotel, responded to this review

Dear guest, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to read your kind words on our welcoming and attentive team at Pullman Zhangjiajie. I am delighted to hear that you thoroughly enjoyed every aspect of your stay with us. I'm so sorry for the poor English,but we will try to improve it. We have...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Laundry Service

Additional Information about Zhangjiajie Pullman Hotel

Address: Huajuan Road, Zhangjiajie 427400, China
Region: China > Hunan > Zhangjiajie
Price Range: $102 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Zhangjiajie Pullman Hotel 5*
Number of rooms: 456
Reservation Options:
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Also Known As:
Zhangjiajie International Hotel
Best Western Zhangjiajie
Hotel Style:
#1 Luxury Hotel in Zhangjiajie
#1 Top resorts Hotel in Zhangjiajie
#3 Best Value Hotel in Zhangjiajie
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Questions & Answers

Here's what travellers have asked, with answers from Zhangjiajie Pullman Hotel staff and other travellers.
9 questions
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Montezuma, New Mexico
26 days ago
Kuala Lumpur, Malaysia

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Questions? Get answers from Zhangjiajie Pullman Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The deluxe room with the super king size bed is great”
Crystalwaters123, 9 Apr 2017 | Read review
“way from lifts”
travellerJervisBay, 6 Jan 2017 | Read review
“Too many options -maybe a room overlooking fabulous pool with beautifully landscaped surrounds!”
R8023SQaland, 5 Jan 2017 | Read review
“Buffet option in the restaurant is excellent, bar prices very high.”
CliveHelenFagin, 31 Dec 2016 | Read review
“Ask for rooms on NON SMOKING FLOOR, thhe rooms near you can smoke, and they can do it with THEIR ROOM DOOR OPEN (remember,YOU'RE IN CHINA),”
546theresial, 4 Nov 2016 | Read review
5 of 5