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Holiday Inn Express & Suites Salisbury

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125 Marriot Cir, Salisbury, NC 28144-5774
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (34)
Room & Suite (16)
Dining (10)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Salisbury
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 13 hotels in Salisbury
Location
Cleanliness
Service
Value

Looking for a place to stay in Salisbury? Then look no further than Holiday Inn Express & Suites Salisbury, a family-friendly hotel that brings the best of Salisbury to your doorstep.

The rooms offer air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.

Holiday Inn Express & Suites Salisbury features 24 hour front desk, outdoor furniture, and newspaper. In addition, as a valued Holiday Inn Express & Suites Salisbury guest, you can enjoy a pool and breakfast that are available on-site. Guests arriving by vehicle have access to free parking.

Shuford Stadium (4.4 km), located nearby, makes Holiday Inn Express & Suites Salisbury a great place to stay for those interested in visiting this popular Salisbury landmark.

Salisbury has plenty of seafood restaurants. So when you’re here, be sure to check out popular spots like Blue Bay Seafood, Shuckin' Shack, and Ichiban Japanese Seafood & Steakhouse, which are serving up some great dishes.

Salisbury is also home to Carolina Lily, a popular garden that is not too far from Holiday Inn Express & Suites Salisbury.

We’re sure you’ll enjoy your stay at Holiday Inn Express & Suites Salisbury as you experience everything Salisbury has to offer.

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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Outdoor pool
Breakfast available
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Spanish

Location

Full view
62Somewhat walkable
Grade: 62 out of 100
43Restaurantswithin 1 km
2Attractionswithin 1 km
49Reviews3Q+A11Room tips
Traveller rating
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  • 4
  • 7
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Popular mentions
Gregg Y wrote a review Mar. 2021
Grapevine,1 contribution
I travel quite a bit, and stay at HIE quite often. This was by far the worst ever. The rooms were fine, the front desk clerk was fine, but every time I stepped out the front door, I felt like I was in a movie scene about pimps! There were several guys playing music, dancing, smoking and just hanging out ALL THE TIME. Night and day, it looked like they were pimps waiting for their girls to show up. It became so unconfutable, I started using the side entrance and taking the stairs. The management really needs to have better control of who just hangs out at the front entrance. Oh, and on the second night I was awoke at 2 or 3 in the morning with a huge fight going on on the fourth floor for about 30 minutes.
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Date of stay: March 2021
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Trip type: Travelled on business
Room Tip: Stay away, stay far away
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Response from IHG Service, Owner at Holiday Inn Express & Suites Salisbury
Responded Apr. 8, 2021
Hi shandyy2017, I appreciate you for taking a moment to provide valuable feedback about your stay with us. Thank you for the kind remarks about our hotel and the accommodating staff. We endeavor to make our guests feel welcome. I am sorry you were not able to get enough sleep due to the noise levels. I also recognize the uneasiness you felt while staying at our property. I will need to raise this concern with the relevant department as a reference for inspection. I sent you a private message to ask for more details on your stay. I look forward to your response. Warmest regards, Zel N. Case Manager IHGService
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Lshaffer124 wrote a review Dec. 2020
Pittsburgh, Pennsylvania210 contributions29 helpful votes
My husband and I spent 1 night here - never to return. Upon checking in, the woman at the front desk did not even mention that my husband was a platinum member or ask if we wanted additional points or a snack upon check-in. Most Holiday Inns actually thank my husband for being a platinum member, she did not even acknowledge. She asked if we had reservations, yes, I did make advance reservations. She said she was putting us in a ground floor room, is this ok? I said I wanted a quiet room. She said all the rooms were quiet. She put us in the last room at the end of the hallway, next to the interstate. It was NOT a quiet room. This was the very noisiest hotel we have ever stayed at. It is next to the interstate and I swear the hotel has single pane windows and cardboard walls. It felt like we were at the Daytona 500, all night. We could see the lights from the parking lot coming through the curtains because they did not completely close. At 2 AM, someone was whistling outside, calling a dog, or something. At 5 AM, it sounded like a multi-vehicle accident on the interstate. My husband sat straight up in bed. Doors started banging at 6:30. We were up at 6:30, packed and left.
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Date of stay: December 2020
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Room Tip: Do not stay on first floor - choose a higher floor on side away from interstate
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Response from IHG Service, Owner at Holiday Inn Express & Suites Salisbury
Responded Jan. 5, 2021
Hi Lshaffer124, I appreciate you taking the time of the day to share your feedback with us. I was concerned by your comments about the noise issues, curtains, and the level of customer service delivered at check-in, and I recognize how this made your stay disappointing. We are committed to making every possible effort to provide a pleasant and tranquil lodging experience. Any feedback on where we could improve is always welcome. I have shared your comments with the hotel management as a tool to enhance the aspect of soundproofing and service improvement. Your unwavering loyalty as an IHG Rewards Club Platinum Elite member is valued. I hope you decide to give us another chance for a future stay and change your mind about us. Warmest regards, Zel N. Case Manager IHGService
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Serena R wrote a review Dec. 2020
connecticut3 contributions
I stayed for 6 nights over the Thanksgiving week. I had purchased my room through priceline and had paid for it in advance of checking-in. When I arrived around 8pm on the 20th to check-in, I was asked for a credit card to hold in case of incidentals. I handed over the card attached to my bank account. The charge for incidentals (totally refundable) was $30 a night for a grand total of $180. That is the highest I have ever had anywhere. That first night I was in bed sound asleep when I heard my door handle jingle. I ignored it at first thinking I must be dreaming. Then someone was opening the door and trying to come in. Thankfully they were stopped by the security bar on the door. I typically do not use the security bar but I am glad I did this time. I have been traveling alone for decades and I have never had someone come into my hotel room before. I have never known anyone to have someone walk into their hotel room. Once I realized what was going on I jumped up and ran to the door. A woman was trying to come in because she had just checked in and the desk clerk checked her into my room. When I called down to the desk the young man told me that the girl from the night before had not checked me in properly so he thought the room was empty and provided the keys to the woman who entered my room. I was informed I would have to come down and recheck in. When I went down to the desk he took my photo id (something the girl the night before had not done) and assured me everything was taken care of. I asked him if I would need new keys to ensure that no one else could enter the room. He said no that my keys would work and everything was taken care of. I left for a few hours and came back with my arms loaded with things only to get upstairs and find out that my keys did not work anymore. This is a small thing but frustrating since I had specifically asked if they needed replaced. This required me to go get new keys and it took several minutes for someone to come to the front desk. When someone did, she was not very friendly. The next day I was checking my bank statement and found that the hotel had not only charged the $180 for incidentals to my bank card, but also an additional $545 to pay for the room that I had already paid for. At this point it overdrew my account right before a holiday, thankfully I have savings. I called the desk and the girl who answered was polite and friendly but could do nothing to help me. I asked to speak to the manager and was told the manager was out and would not return until Friday but that she would have her call me first thing Friday. On Friday I had still not heard from the manager by 10 am so I called down to the front desk to try to speak to her only to be informed she would not be in that day after all because she had worked the last couple of days. I was obviously frustrated because I had been told otherwise. The young lady on the phone at the desk was amazing. She listened to all that had happened, set about making things right. She agreed to credit me some points to my reward account, credit for me one night stay as well as the $25 for the overdraft fee. She also told me that she was removing my card from the file so it could not be charged again. Within an hour of that conversation she had credited me 1000 points to my reward account and the extra charges on my account were gone. Saturday morning I checked my bank records before checking out to make sure everything was set. I was shocked to find yet another charge for $340.85 for this room. Also, the promised credit for a nights stay and the overdraft fee were not there. So I called down to the desk and talked to a different woman. I explained what had transpired on the call the day before and suggested that perhaps the wonderful lady from the day before had gotten distracted and had not finished what we had talked about since it was not only not reflected in my bank account but there were now new charges. The woman on the phone was very nasty and told me that the girl had not gotten distracted that she did as she promised and that if i wanted to talk about it i had to go down stairs. We were checking out so I went down to discuss this issue with the desk clerk. Upon arrival at the desk the woman asked how my stay was and I said it was not very good and started to explain that I was the woman she had just spoken to. She rolled her eyes at me and then printed out a sheet proving that the credit had been made to my account. This was enough to satisfiy me so that I could have proof if it did not show up by Monday. She proceeded to tell me that I just did not understand how my bank worked and that the new charges were just not cleared from before by my bank. I tried to explain to her that the charges had been cleared on Friday from my bank as was promised and that this charge was new. She then proceeded to say well it is Priceline's fault cause they don't get taxes right. This had nothing to do with priceline because I had used my credit card to pay for the room through priceline and the charges were only on the card I had given for incidentals. I also stated that I hoped someone would inform the general manager about the incident of someone coming into my room the first night so that it could be addressed to ensure safety going forward. I expressed how dangerous that could have been for me or the person entering the room. I shared that I had a hard time sleeping after that first night because I was afraid someone else would come into my room. At this point she informed me that she was the general manager and accidents happen but she would look into it. She again tried to blame that issue on Priceline stating that it was because I used priceline that I was not checked in properly. This manager is a problem. She was rude, condescending, dismissive and attempted to shift blame instead of problem solve. It turns out she was also the woman who made me new keys the day after I arrived and she did not say one word about the fact that someone had walked into my room in the wee hours of the morning and scared the daylights outta me. As I explained to her, had I not had that security bar up the person could have come in and done me harm or i could have done them harm. NC is an open carry state, I could have shot first and asked questions later thinking there was an intruder. There are so many ways this situation could have turned deadly and she brushed it all off like it was a small thing that happens regularly. I love the Holiday Inn but unless that manager is replaced, I will never stay there again and I will never recommend it to others. I understand mistakes happen and I am very forgiving for them but that was a lot of mistakes in a short period of time and the manager did not see an issue with any of it.
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Date of stay: November 2020
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TravelingFamily wrote a review Oct. 2020
Elkridge, Maryland38 contributions16 helpful votes
I have read other reviews and based on location and price I took my chance. I must say I was happy with making the decision in staying here! Pros: Clean Lobby, Breakfast area, Hallways, Elevator, Beautiful Patio( smoking Area) to have lunch, relax or enjoy the fresh air and Beautiful room Cons: Foyer of bedroom lite did not work, Bathroom corner ceiling had spots looked like hair dye but it washed off when I used a napkin. Continental Breakfast: I realize its Covid and times are different however it would have been nice to have posted that there would be a limited menu. My husband seen a pancake machine and was not only disappointed but the staff member that was giving out breakfast was rather rude to him. Pool and Gym are closed due to Covid
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Date of stay: October 2020
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klmp wrote a review Sep. 2020
Salisbury, North Carolina6 contributions6 helpful votes
I stayed one night while my AC was out. I'd paid through a travel service. I got to the hotel and they asked me to run my credit card for incidentals. They charged me for the room on my credit card. I have called and left messages with the hotel manager and dropped off a note for the hotel manager and she will not return my call and she hasn't removed the charge.
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Date of stay: August 2020
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Response from IHG Service, Owner at Holiday Inn Express & Suites Salisbury
Responded Sep. 20, 2020
Hello klmp, Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks. I understand your disappointment in the billing issues experienced, and I am genuinely sorry though to hear that no one has followed up with you. Trust that our hotels do their best to ensure an exceptional experience for all our guests, and I will immediately convey your remarks to our hotel’s upper management for improvements on our amenities and services. I’ve also sent you a private message that should now be in your inbox discussing your stay further. Best, Kenneth F. Case Manager IHGService
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PRICE RANGE
US$105 - US$149 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaSalisbury
NUMBER OF ROOMS
90
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Frequently Asked Questions about Holiday Inn Express & Suites Salisbury
Which popular attractions are close to Holiday Inn Express & Suites Salisbury?
Nearby attractions include Historic National Cemetery and Confederate Prison Site (1.2 km), Cinemark Tinseltown USA (0.7 km), and The Perfect Smoke (1.1 km).
What are some of the property amenities at Holiday Inn Express & Suites Salisbury?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Holiday Inn Express & Suites Salisbury?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Salisbury?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Salisbury?
Conveniently located restaurants include Mambo Grill & Tapas, El Patron Mexican Grill & Cantina, and Chef Santos.
Are there opportunities to exercise at Holiday Inn Express & Suites Salisbury?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are pets allowed at Holiday Inn Express & Suites Salisbury?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Holiday Inn Express & Suites Salisbury?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express & Suites Salisbury?
Many travellers enjoy visiting Dr. Josephus Hall House (1.6 km).
Is Holiday Inn Express & Suites Salisbury accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.