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Membership to Marquee Club of Shelby includes a $20 discount for stays at the Holiday Inn Express Shelby. I contacted the hotel prior to making reservations to determine if I needed to apply discount at time of reservation or upon arrival. I was told I...More
Response from Christy S, front desk at Country Inn & Suites by Carlson, Shelby NCResponded 23 February 2015
I would like to first apologize that your discount was not honored. However when you make reservations online and prepay, the hotel cannot change rates at check in. These rates are also non-refundable. When using a discount or a negotiated rate it is...More
Very courteous and professional staff...extremely clean...easy check in & check out...free breakfast choices were surprisingly plentiful....our room was spacious and it had everything we could possibly need....very clean room. I was surprised there was no exhaust fan in the bathroom for the steam and we...More
Thank Deborah C
Response from Christy S, front desk at Country Inn & Suites by Carlson, Shelby NCResponded 19 February 2015
Dear Deborah C,
Thank you so much for taking the time to give us such a wonderful review. We are pleased to hear you enjoyed your stay and we do hope you will visit us again soon!!
The people make this hotel great. Everyone is very friendly, I have had to change some of my companies rooms and they are more than helpful even though I know it is challenging. The rooms are nice and well kept by the housekeepers. I would...More
Response from Christy S, guest services at Country Inn & Suites by Carlson, Shelby NCResponded 8 February 2015
Thank you so very much for the wonderful review of our hotel. We appreciate your recommendation and look forward to your next stay with us.
The staff checking in was awesome; very professional and open to help! The linens were fresh and the lobby decor was superb. I was unsure in a small town of the hotel but we were very impressed with the upgrades of this lodging facility and...More
Response from Christy S, guest services at Country Inn & Suites by Carlson, Shelby NCResponded 13 January 2015
I want to thank you on behalf of the staff and myself for taking the time to give us a review. We are very pleased to hear you enjoyed your stay at our hotel. I do hope you will visit us again soon!
I'm in Shelby on business. I travel 6-8 months out of a year (no stranger to hotels)! Visited three less expensive competitors, stayed at one for one month. Short version, that stay didn't work out...booked stay with HIE, price is higher but worth it. Tier...More
Response from Christy S, guest services at Country Inn & Suites by Carlson, Shelby NCResponded 29 November 2014
On behalf of the staff and myself I would like to thank you for the positive feedback of our hotel. I am so glad to hear that we met your needs and you had a great visit with us. We look forward to...More
US$97 - US$143 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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