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All reviewshi expressroom was cleangluten free optionsstrange odorpancake machinepool area was cleanhouse keepingslept like a babyshort stayentire staydecent stayhotel roomsfree hot breakfastwould stay here againbusiness tripnice sizethe staff was friendly and helpful
This chain asked me prior to checking in my preferences. I requested a high floor, and I was placed on the 2 floor of a 4 floor building. Don’t ask if your not going to meet the request! Also I was working off shifts, and...More
Thank Mags B
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites StatesvilleResponded 24 November 2017
Hi Mags B,
I want to thank you for your continued patronage with IHG hotel brands and for taking the time to leave a feedback about your recent stay with us. Our goal is to ensure that all our clients leave satisfied and we try...More
Easy, laid back atmosphere. Fast check in/out. Clean, spacious rooms. Will definitely stay here again. Our only complaint was not the hotels fault, but the family above us with rowdy children running up and down their room until all hours.
The hotel was good enough. It wasn't all new and updated. The guest room hall on the 3rd floor had a strange odor. but once inside our room we didn't smell it. The breakfast area was clean and accommodating. The staff that handled breakfast were...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites StatesvilleResponded 8 November 2017
Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for....More
Due to construction surrounding the hotel, 24 hours a day, it is very noisy. They added a white noise machine, I turned on the fan, and used earplugs, but when the building shook it woke me it. There may be nothing they can do about...More
Thank Kay M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites StatesvilleResponded 26 October 2017
Dear Kay M,
Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for our guests....More
Staff were pleasant and prompt; excellent service. The facility has an ok appearance, but smells like a stale locker room, including lobby and hallways. Appreciated gluten free options on the breakfast buffet.More
1 Thank marstonfoucher
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites StatesvilleResponded 23 October 2017
I'm glad to hear back from one of our valued guests! Your kind words for our hotel staff inspire us to do more for our guests. On the other hand, I'm very sorry about the unpleasant smell you experienced here.
We strive to...More