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Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area

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#3 of 6 Hotels in Sylva
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Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area
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184 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area
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Showing 184: English reviews
Reviewed 27 June 2016 via mobile

Nice hotel, very clean and comfortable. Breakfast was very good except for the "gravy". Try the cinnamon buns! Aaron at the front desk was extremely friendly and helpful. My one and only complaint is that while this is a very nice property and convenient to several things, it's not next door to the casino or NOC or Western therefore, it...

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1Thank bluegrassblake
Reviewed 13 June 2016 via mobile

This was a last minute family trip for the weekend. The employees are super nice and helpful and the place is super clean. We loved our stay, but unfortunately stayed out and about too late to hit the pool. We will stay here again. The breakfast was great and the ladies serving it were so nice. We came back to...

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Thank Kristi R
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area, responded to this review

Thanks for sharing your great experience with other travelers! We try our best to make each guest's stay an amazing one filled with all of the extra touches that make a place exceptional. Sorry for the billing issue. Those things happen sometimes but we try to rectify any issue quickly and to our guest's satisfaction. We hope you will come...

Clarkston, Michigan
Reviewed 31 May 2016

This is a great place to stay. People are so friendly. The breakfast is fantastic and they even served us a free meal one evening. We have stayed here for years and feel like we are family. I recommend this hotel highly.

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Thank 147pjones
Knoxville, Tennessee
Reviewed 23 May 2016

Traveling around the mountains along the scenic byways for waterfalls, and scenery and we found this hotel conveniently located of the main road. Cordial and accommodating front desk staff was able to find us a quiet room even though they were in the midst of a surprise hotel audit, which took a number of rooms off their available list due...

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Thank Knox10SC
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area, responded to this review

Thank you for taking the time to share your great experience with others! We are delighted to hear you enjoyed the hotel so much! And, we made an A+ on our inspection! Hope you will come back to see us again in the future! - Megan O, GM

Lowell, North Carolina
Reviewed 12 May 2016

My oldest daughter was leaving Western Carolina University for the summer. As a Resident Adviser, her check out day was on a Sunday. I checked into the HIE on a Saturday afternoon, with my son and was upgraded to a large suite because no king beds were available. That was a really nice way to keep me comfortable and happy....

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Thank Ratboy859
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area, responded to this review

Thanks for the awesome review! We absolutely love that we're going to be your home away from home when you're visiting your daughter at WCU. We love our WCU parents and look forward to getting to know your family! - Megan O, GM

Creston, North Carolina
Reviewed 11 May 2016

The room was large, with two windows. However, the room did not seem äs taken care of" as with other HIE's . I'm a big fan of IHG hotels, and hope this one can pick up it's game just a little. The hotel staff was friedly and infomative.

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Thank GaryCrisp2014
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area, responded to this review

Thank you for taking the time to review our property! I would love it if you would reach out to me and let me know what our property could do to "up our game." Our goal is to go above and beyond in not only our hotel offerings but also our customer service and beyond. Please get in touch and...

Crystal, Minnesota
Reviewed 5 May 2016

We had car problems in Cherokee, NC and were towed to Sylva, NC for service. Each day they expected to have the car ready, but the problem proved difficult to resolve. Each day we planned to leave the hotel, but we ended up staying 3 nights. They allowed us to wait in our room each day until 4:00 PM with...

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Thank Retsa1989
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area, responded to this review

We're so glad we could make your unfortunate circumstance a bit better. We know how difficult it is to be stranded in an unknown area with car issues. It is always our goal to radiate hospitality and we are so very happy you felt welcomed. I will be sure to share your kind compliments with our team! - Megan O,...

Kannapolis, North Carolina
Reviewed 2 May 2016

My wife & I decided to take a quick trip to Cherokee for our 2nd year anniversary. Megan the manager went out of her way to put us in the same room we stayed before with a great price. What really surprised us was at check in. There was a basket with champagne bottles & a HAND written letter from...

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Thank jellison67
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area, responded to this review

You just made my week! I'm so glad I was able to make your anniversary just a little more special. We know you have a choice in where to go and I truly appreciate your business. Happy Anniversary, again! Appreciate your kind compliments. - Megan Orr, GM

Knoxville, Tennessee
Reviewed 25 April 2016

My wife and I stayed here previously and fell in love with the cinnamon roles on the breakfast bar. We attended an event at the Smoky Mountain Performing Arts Center in Franklin (30 minutes, and several hotels away). We are so glad we did. The hotel is clean, the staff is abundantly friendly and the room is QUIET! I travel...

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Thank rickystroh
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area, responded to this review

Thank you so much for sharing your wonderful experience with other travelers! I'm delighted to hear that you can openly see the pride our staff takes in the property. We are all personally invested in providing top of the line hospitality and being called your "home away from home" is the absolute best compliment!! We'll send some warm cinnamon rolls...

cincinnati
Reviewed 3 April 2016

Check-in was great. Staff very helpful/friendly. Evening reception food was great as was the free breakfast. Room was clean and roomy for 3. Not the quietest room. Could hear the door to the stairwell open n shut and people talking in corridor. Stairwell door needs to be fixed on 3rd floor. The young man at the front desk was very...

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Thank traveltrix66

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area

Address: 26 Rufus Robinson Road, Sylva, NC 28725 (Formerly Holiday Inn Express Hotel & Suites Dillsboro)
Region: United States > North Carolina > North Carolina Mountains > Jackson County > Sylva
Price Range: $130 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area 2.5*
Number of rooms: 67
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Also Known As:
Holiday Inn Express Hotel And Suites Dillsboro
Holiday Inn Express Dillsboro
Holiday Inn Dillsboro
Dillsboro Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area staff and other travellers.
2 questions
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North Carolina, USA
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the third floor away from the elevator.”
 of 5 bubbles Nagogwoods, 9 Nov 2016 | Read review
“upper floors offer the best views”
 of 5 bubbles 806jeffreyh, 8 Nov 2016 | Read review
“If it is important, make sure your room will pick up the WiFi signal”
 of 5 bubbles 474krisf, 23 Sep 2016 | Read review
“We were on the 2nd floor next stay I would go higher for the view.”
 of 5 bubbles anchored34, 7 Aug 2016 | Read review
“Evidently your preference doesn't matter so why bother”
 of 5 bubbles tannedon, 12 Jul 2016 | Read review
5 of 5