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BEST WESTERN Smoky Mountain Inn

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BEST WESTERN Smoky Mountain Inn
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542 Reviews from our TripAdvisor Community

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Winston Salem, United States
Reviewed 4 days ago NEW

We went to Waynesville for business and chose the Best Western to stay in. It was clean, had beautiful view and even had complimentary water and cookies! We were very pleased with the whole experience.

Review collected in partnership with Best Western
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Helpful?
Thank O6019IFbarbarak
Dallas, Texas (relocated from NY, Boston)
HOTEL’S FAVOURITE REVIEW
Reviewed 11 December 2016

This is a perfectly fine place to stay if you need lodging in the area. Our room was spacious with a sofa, fridge and microwave. Everything was clean and recently updated. The front desk staff was very friendly and went beyond just minimal service. We arrived early on a day where they were to be fully booked. Rather than tell...

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Thank Christnp2
About Hotel's Favourite Review
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Chris, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you found our Inn to be clean, spacious and our staff to be hospitable. I hope you were able to notice that we take pride in providing a wonderful guest experience. Many travelers, such as yourself, find our Inn to be convenient...

Reviewed 1 week ago NEWvia mobile

We've been staying here every time we visit the area, for the last few years. The rooms are updated and very clean. Staff is super friendly. I can't believe someone complained about motorcycles. Lol! They park at the motel, just like cars do. No problems with noise whatsoever! This BW is exceptional!

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Thank Kim G
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Kim, Thank you for choosing to stay at the Smoky Mountain Inn. We love to hear feedback, especially from our repeat patrons. I am so happy to hear that you enjoyed the environment at our Inn. We are fortunate to have wonderful patrons, such as yourself, that come and enjoy the mountains and our facility. Thanks again for continuing to...

Reviewed 2 weeks ago

Great price, perfect location for visiting The Blue Ridge Parkway and some of NC's waterfalls. Room and grounds were very clean, continental breakfast was basic but plenty of choices for my parents and I. Staff was super friendly and helpful and there was a welcome bag with bottled water, cookies and popcorn in each of our rooms. This hotel is...

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Helpful?
Thank Jennifer H
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Jennifer, Thank you so much for choosing Smoky Mountain Inn for your lodging needs. As you pointed out, we are nestled in the Blue Ridge Mountains with easy access to Downtown Waynesville, the Blue Ridge Parkway and a variety of restaurants & shops. Our staff not only takes pride in providing a clean and comfortable environment for all of our...

Pawleys Island, South Carolina
Reviewed 3 weeks ago via mobile

Would not return. Room was clean but that's about all I could say about it. Lots of motor cycles people staying their and I have nothing bad to say about the people that were their if your not on a motor cycle you don't want to stay their!!

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Helpful?
Thank beckrhandy
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Becky, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so sorry to hear that you encountered guests that prevented you from enjoying your stay. Our staff would have been happy to address any concerns during your stay. Given our location in the Blue Ridge Mountains, we attract a variety of guests from families...

St. Matthews
Reviewed 4 weeks ago

Lovely location, beautiful scenery and close to shopping and dining venues. Nice walking trail, for those who can get out and climb, nice exercise room for others. Very comfortable bed and pillows. Overall enjoyable stay. Plan to stay here again.

Review collected in partnership with Best Western
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Thank lindacZ9094UZ
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Linda, Thank you for choosing Smoky Mountain Inn for you lodging needs. On behalf of our staff, I am excited to hear that you found our Inn to be comfortable and enjoyable. We all take great pride in providing a clean, relaxing environment for our guests. Our location in Waynesville or "The Gateways to the Smokies" makes us a popular...

Pendergrass
Reviewed 30 January 2017

Will definitely stay here again, great views, friendly staff, comfortable beds, room came with microwave and refrigerator, guest amenity bag had 2 bottles of water, cookies, and popcorn. Fresh breakfast every morning.

Review collected in partnership with Best Western
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Thank 56joycec
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Joyce, Thank you for choosing to stay with us at the Smoky Mountain Inn. We thrilled to hear that you enjoyed your experience along with our recent upgrades to our facility. As you pointed out, our guestrooms have new microwaves, refrigerators, and 49" HDTVs. Additionally, we have built a new fitness room and doubled the size of our breakfast area....

Norwich, United Kingdom
Reviewed 26 January 2017 via mobile

I stayed here for 2 nights, on both days water and snacks were left in the room, which is a really nice touch, so much appreciated ! The room was clean and tidy, nice view. Good breakfast, adequate fitness room. It isnt a modern hi-tec hotel, but it doesnt claim to be. Any staff that I came in contact with...

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Helpful?
Thank Kelly B
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Kelly, Thank you so much for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you enjoyed our Inn. Our staff takes pride in providing a clean, relaxing and hospitable atmosphere. If there is anything we can do to help you book your next reservation with us, please feel free to call 828-456-4402....

jkoldtown
Reviewed 22 January 2017 via mobile

Always stay here when visiting family. Staff very friendly from Debra in front office helping, to very friendly housekeeping staff. Newly redecorated rooms nicer than you'd expect. Little things would be that the heater couldn't keep a reliable temperature, the chair in room was not comfortable. Shower was great! Basketball hoop up out back is fun. Breakfast is ok, but...

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Helpful?
Thank jkoldtown
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing the Smoky Mountain Inn for your lodging needs. We appreciate you taking the time to provide feedback on your stay. We apologize for the inconvenience you encountered, and we will certainly look into the items you mentioned to improve. We have recently doubled the size of our breakfast room, so we are experimenting new ways to...

Charlotte, North Carolina
Reviewed 21 January 2017

I too am a medical professional who regularly stays in waynesville. I travel alone and am female. This is the third hotel I have tried in Waynesville, and I have now stayed here multiple times, usually one week per month, for the past year. I stay on weekdays and also weekends. I will not stay anywhere else now that I...

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Helpful?
Thank roygbiv221
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for continuing to choose the Smoky Mountain Inn. We are always appreciative of the feedback from loyal patrons. I am glad to hear that you have noticed that our employees take pride in our facility and try to meet all of our guests' needs. We all work hard to ensure our guests have a peaceful, relaxing stay at...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Smoky Mountain Inn

Address: 130 Shiloh Trl, Waynesville, NC 28786-9007
Region: United States > North Carolina > North Carolina Mountains > Waynesville
Price Range: $118 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Smoky Mountain Inn 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Smoky Mountain Inn staff and other travellers.
6 questions
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Bellingham
5 months ago
Cary, North Carolina
11 months ago
Boynton Beach, Florida
over a year ago
Weston-super-Mare, United Kingdom
over a year ago

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Questions? Get answers from BEST WESTERN Smoky Mountain Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing the mountains. Second floor.”
 of 5 bubbles treaj012, 14 Nov 2016 | Read review
“upper floor in the front”
 of 5 bubbles gtmobill, 8 Nov 2016 | Read review
“all rooms are good”
 of 5 bubbles 485lyndaj, 31 Oct 2016 | Read review
“Wonderful mountain views from every room.”
 of 5 bubbles NanE161, 16 Oct 2016 | Read review
“The 2nd floor has more views than the bottom.”
 of 5 bubbles minivandivia71, 7 Oct 2016 | Read review
5 of 5