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BEST WESTERN Smoky Mountain Inn

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526 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Smoky Mountain Inn
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Showing 519: English reviews
Burlington, North Carolina
Reviewed 30 October 2016

Discovered this hotel after a quick trip to the area. Our room was very clean, comfortable, and quite. Would definitely stay there again if and when we are in the area again. Loved the view and the fact the motel was up on a hill from the road.

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Helpful?
Thank Susan40509
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Susan, Thank you for choosing to stay at the Smoky Mountain Inn for your lodging needs. We are glad to hear that you found our facility to be clean & comfortable and our staff to be hospitable. Our staff works extremely hard to ensure our guests have a wonderful experience. As you noticed, we are located on top of mountain...

Atlanta, United States
Reviewed 30 October 2016

The staff at this hotel is caring and helpful. The rooms and clean and comfortable. The hotel sits on a beautiful hillside with easy access to the entrance to the Blue Ridge Parkway. It is my favorite place to stay when visiting the NC mountains.

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Helpful?
Thank Karen S
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Karen, Thank you for choosing Smoky Mountain Inn for your lodging needs. Our staff is very excited to hear that we are your favorite lodging venue when travelling to Western North Carolina. We strive to create a wonderful guest experience. Given our location to various attractions such as the Blue Ridge Parkway, Smoky Mountain National Park, Pisgah National Park and...

Reviewed 28 October 2016 via mobile

We stayed Oct 25 - 26. Our room was exceptionally clean, updated and the shower was a treat from where we stayed previously. The staff is so welcoming. The grounds are very well kept and set up to sit snd enjoy the view. They even left us bottles water and a snack in our room. We will definitely return when...

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Helpful?
Thank Amy R
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Amy, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you continue to choose our lodging facility while travelling to Western North Carolina. As you experienced, our staff takes pride in providing a clean, hospitable and relaxing environment for our guests. We hope you come back to see us again soon and...

Pinnacle, North Carolina, United States
Reviewed 27 October 2016

As I had to be in the area for a Saturday funeral, I was not looking for a luxury hotel although the prices did not reflect this. The room was very nice as well as the staff. But I think the price of the room was outrageous. I understand that it was peak leaf season and all but this motel...

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Helpful?
Thank egg1927
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay at the Smoky Mountain Inn. I am glad to hear that you found our facility to be clean and our staff to be hospitable. The leaf colors during the fall is especially beautiful given our view, which allows you to see a panoramic view of the Smoky Mountains. We are in close proximity to...

Reviewed 26 October 2016 via mobile

We love this hotel in the mountains and the food in the city. But sadly it was sold out this past Saturday night and has become a popular place based on the app reviews. It is also leaf peeper season in the mountains as the trees turn beautiful this time a year and people travel from far to see this....

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Helpful?
Thank BrownCat2010
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay at the Smoky Mountain Inn. We are glad to hear that you were able to spend sometime with us during the beautiful fall season. The foliage this year were especially vibrant. Also, the farm animals at the bottom of our hill love to see visitors and be feed. We are for fortunate to be...

San Francisco, California, United States
Reviewed 23 October 2016

Very easy get off and back to highway. Extremely quite. Spacious and neet room. Very friendly staff members.One of them took a picture of us seating on the swing bench in fornt of the entry door, it is only a few minutes drive to the main street of Waynesville where you can find quite a few restaurants.

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1Thank Dingguo
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay with us at the Smoky Mountain Inn. Our location to the highway, Blue Ridge Parkway, Biltmore Estate and Historic Waynesville Downtown, makes our facility a convenient option as a rest stop for travelers and a destination for those looking to enjoy Western North Carolina's treasures. I hope you were able to notice that our...

Chattanooga, Tennessee
Reviewed 22 October 2016

An older property but redone and very nice. Friendly staff, good breakfast, easy location. Not sure it's worth the price but quieter than motorcycles in Maggie Valley. Nice view, close to shopping and restaurants. Interesting amenities on the property.

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Helpful?
Thank Phil C
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Phil, Thank you for choosing to stay at the Smoky Mountain Inn. We are excited to hear that you enjoyed your experience at our facility and found our staff to be friendly and our location to be convenient to various attractions. Thank you for giving Smoky Mountain Inn an opportunity to serve your lodging needs. We appreciate you taking the...

Reviewed 21 October 2016 via mobile

Located at the last minute on Trip Advisor while viewing Fall Foliage in the mountains. This motel was exceptionally clean with great views and there are several outside sitting areas to take advantage of the views and enjoy a glass of wine. For the quality of the hotel and views the pricing was exceptionally good.

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Thank Charles P
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Charles, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed the Smoky Mountain foliage with us. We have breathtaking views of the mountains and leaves, especially pretty during the fall season. We look forward to hosting your next stay in Waynesville and thank you for taking the time to share...

Charleston, South Carolina
Reviewed 17 October 2016 via mobile

My husband and I spent one night here and were very impressed. We normally stay at Hampton Inns when traveling, but since one wasn't near, we chose this Best Western, based on reviews. It's an older hotel, but has recently undergone renovations. Room was very clean, beds comfy, large (rainfall ?) shower head, large screen TV--an added plus was the...

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Helpful?
Thank ann2122
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Ann, Thank you for choosing to stay at the Smoky Mountain Inn. We are glad to hear that you found our lodging facility to be on par, if not better than, the traditional hotels you stay at. Our beautiful location combined with a unique offering and hardworking staff provides a peaceful atmosphere for our guests. The recent upgrades, including new...

Reviewed 17 October 2016

This is the only motel/inn I would consider in this area. It is clean and the setting is gorgeous ....any time of year. The staff are friendly and go out of their way to ensure my stay is satisfactory.

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Helpful?
Thank 196marcim
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you consider us to be your exclusive lodging facility in the area. We are always looking for ways to create a wonderful guest experience, so we are grateful to hear that you will be coming back. If you need help booking...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Smoky Mountain Inn

Address: 130 Shiloh Trl, Waynesville, NC 28786-9007
Region: United States > North Carolina > North Carolina Mountains > Waynesville
Price Range: $115 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Smoky Mountain Inn 2.5*
Number of rooms: 58
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Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Smoky Mountain Inn staff and other travellers.
6 questions
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Bellingham
1 month ago
Cary, North Carolina
8 months ago
Boynton Beach, Florida
over a year ago
Weston-super-Mare, United Kingdom
over a year ago

See all questions (6)

Questions? Get answers from BEST WESTERN Smoky Mountain Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing the mountains. Second floor.”
 of 5 bubbles treaj012, 14 Nov 2016 | Read review
“upper floor in the front”
 of 5 bubbles gtmobill, 8 Nov 2016 | Read review
“all rooms are good”
 of 5 bubbles 485lyndaj, 31 Oct 2016 | Read review
“Wonderful mountain views from every room.”
 of 5 bubbles NanE161, 16 Oct 2016 | Read review
“The 2nd floor has more views than the bottom.”
 of 5 bubbles minivandivia71, 7 Oct 2016 | Read review
5 of 5
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