This team know and show great customer service. Everyone speaking and smiling. Seems like everyone love their job therefore had no problem making me feel comfortable with my stay. Breakfast each morning was awesome. Breakfast area clean with staff member there in case you need assistance. Room clean! Great river views from the room. Front desk awesome and very helpful. All staff member that I came in contact was nothing but great and treated me as family.
I love this hotel because the AC actually works at night when sleeping, unlike other hotels that have that stupid setting where if you have the temperature set at a level that is lower than outside it doesn't work, so friggin annoying! But not this hotel, this sucker cools it down nice and cold when trying to sleep. If I got to a hotel that has one of those dumb AC units I write a 1 star review and never stay at that CHAIN again. Thank you for having a real AC unit!! The hotel was clean and a few minutes walk from everything downtown. Staff was extremely friendly!
From the moment I walked in I was impressed by the clean smell (yes, it smelled CLEAN!) and the friendly staff. Everything from there to check out was great. It has a local place feel, everyone I talked to who works there was happy and friendly. The room was nice and even the breakfast was great. I'll be back for sure!
The hotel was clean, very comfortable and the staff was kind and helped us way above and beyond what was necessary. I would recommend this to anyone! We had a medical emergency and they helped guide us to the hospital immediately and helped take care of our pet while we were gone. Kudos to the staff!
I have stayed here twice for the Wilmington Historic Half & 5k race. Great proximity to the start line, great breakfast and wifi. I love Roz and Ant at the front desk! They always take great care of me!
I am from Alabama. My husband & I thoroughly enjoyed our experience here at Best Western Plus Coastline! The staff was very friendly & helpful. Our room was nice & clean. The breakfast was great! Our room had a beautiful view of the Cape Fear River. Parking was crowded at times, but there were several big events going on in the area when we were there so it wasn't any different than anywhere else we saw. Would definitely go here again!
The room was clean, everything was in great working condition. The atmosphere was relaxing. The staff was warm, welcoming, and accommodating. My furbaby loved the dog park and room. Great location on the riverwalk.
This Best Western Plus Hotel in Wilmington was the most beautiful and cleanest Hotel I’ve ever seen! The staff was so accommodating and friendly! The view of the Waterfront was marvelous! I definitely recommend this Hotel!
We came to Wilmington for a concert at the Pavilion. Best Western provided the best accommodations imaginable, and, big plus: within walking distance to the venue. All rooms face the riverfront. View from our room was impossibly beautiful. The riverwalk is a few steps outside the hotel door: so scenic! There are so many interesting shops, restaurants, etc. within easily walkable distance, Roz, who works there was a delight to speak with. She's the main reason that we will be back there. We're totally satisfied with our visit!
Coastline realty worked well with our rental reservation and answered our questions when we called. Our rental was in the off season and we were not aware there was an additional cost for the hot tub until the week of our arrival. Even the additional cost for the pool was vague. The person apologized and we definitely needed both so we paid. The persons at check in and check out were friendly and easiest check in we have had. The rental house was phenomenal and ever thing we wished for- beachfront, pool, hot tub, equipped kitchen (awesome), plenty of bedrooms and tvs. Renting again next year!
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