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Courtyard Winston-Salem Hanes Mall

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Courtyard Winston-Salem Hanes Mall
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187 Reviews from our TripAdvisor Community

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Showing 185: English reviews
Havelock, North Carolina
Reviewed 26 November 2016

This was our first stay at this location. Found the staff at check-in to be pleasant and helpful. Hotel appears to be well maintained and clean. Room was clean, but could use a little maintenance in the bathroom where the shower rod attaches to the wall. The room decor is pleasing. Tried the Bistro in the evening and again for...

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Helpful?
Thank Rick W
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Rick W- Thank you for taking the time to let us know about your experience. We strive to provide comfortable surroundings and friendly service to each and every guest. It's great to hear you found the hotel well maintain and cleaned, and I will be sure to have a project for our maintenance team today to check the shower rods....

Reviewed 26 November 2016 via mobile

From check in, Theresa was very nice & informative and the early check in process was very simple. She was working on Thanksgiving and had nothing but a smile on her face every time I saw her. At check out, Paris was funny and very nice as well.

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Thank Laura C
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Laura C- Thank you for taking the time to let us know about your experience! It's great to hear you found Teresa courteous and informative, and Paris was his usual humorous self! We hope that when you visit the Winston Salem area in the future we will be your choice in hotel accommodations. I will be sure to give a...

Reviewed 26 November 2016 via mobile

We had a wonderful time at the courtyard by marriott. We liked that it was a off the main drag. The room was well appointed and the lobby had some great sitting areas. We received excellent service from Justin at the bistro. The hotel was really clean and quiet. Just minutes from downtown and convenient to shopping and dining.

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Thank David C
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

David C- Thank you for being our guest, and letting us and other travelers know about your experience. It's great to hear you found our location convenient and lobby and guest rooms well appointed. It's also great to hear you received excellent service from Justin in our Bistro! I will be sure to give him a big high five at...

Arlington Heights, Illinois
Reviewed 18 November 2016

Work trip so the nights all blend together, but another great stay. Staff was helpful, rooms were quiet and property is easy to get to. Not super sexy surroundings, but if you are looking to stay near shopping/restaurants/the highway, this is it!

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Thank Robert Z
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Robert Z- Thank you for taking the time to let us and other travelers know about your expereince! It's great to hear you found the staff helpful and the rooms quiet along with a convenient location. We hope that when traveling back to the Winston Salem area in the future we will be your choice of hotels. Thank you for...

Reviewed 15 November 2016

Coming in Sunday Night, I know that when I see Jackie at the front desk, I will quickly get to my preferred room. My room has only a shower,because there are no anti-slip mats in the tubs, and the tubs do not have any anti-skid material making them very slippery. Recent changes in the location of the coffee has been...

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Helpful?
Thank Richard H
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Richard H- Thank you for being our guest and taking the time to let us know about your experience. We strive to provide exceptional service each and every time! It's great to hear that Jackie knows your preferred room and preferences at the hotel! I will be sure to give her a big high five tomorrow morning! I would like...

Charlotte, North Carolina
Reviewed 8 November 2016 via mobile

This hotel was a let down. Saturday breakfast didn't start until 7am. No buffet or anything free---not even coffee or fruit. Could only order off the menu. Starbucks in the hotel is a joke. I asked for 3 different types of coffee and they couldn't fix any of them. Then said they could do a mocha however the machine was...

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Thank Heidi H
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Heidi H- Thank you for taking the time to let us know about your experience. It appears we have a lot of opportunity with your visit! I would first like to personally apologize for any inconvenience regarding your stay. Our goal is to provide exceptional service and accommodations each and every time. I would like to speak with you as...

Reviewed 6 November 2016

The room was really nice, clean & facilities were great. BUT the staff was amazing. Amy stepped in to manage and was amazing with the staff and the guests with the perfect personal touch. Paris and the Bistro staff were all excellent and made it a homey experience.

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Thank Tod T
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Tod T- Thank you so much for taking the time to let us know about your experience! Amy was visiting our property for our management company, and really helped push our level of service! Paris is also a newer addition to our hotel, and he truly has been a great asset! I will be sure to give both Paris and...

Flower Mound, Texas
Reviewed 5 November 2016

I chose this hotel because it was only 1/2 mile from the business that I was working at. The plus is that by being located at the Hanes Mall, it is close to many restaurants and shops. This hotel is recently renovated (as others were) and is in beautiful shape! The staff is fantastic...and I agree with others that Paris...

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Thank Touche57
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Touche57- Thank you for being our guest, and taking the time to let us know about your experience. It's great to hear that you enjoy the location of the hotel as it is conveniently located to several restaurants and shops. It's also great to hear that you also enjoyed our staff! Paris has been with us for just a few...

Reviewed 26 October 2016

I was helped at the front desk by Paris, and he was extremely friendly and welcoming. I ate at the in-house bistro twice, both times close to the closing time, but was still served with warmth and hospitality. My room was modern, spacious, and clean, and had all the amenities I needed.

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Helpful?
Thank Rebecca S
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Rebecca S- Thank you for taking the time to let us and other travelers know about your experience. Paris has been with our company for a short period of time, but has made a HUGE impact when it comes to guest service. We are very fortunate to have him a part of our team. Thank you for being our guest,...

Reviewed 24 October 2016 via mobile

I have stayed at this property 4 times and each time I feel like I am at home and there is someone taking care of me .. away from my kid and husband for work for 7 days .. a good staff can make such a big difference!!

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Thank Shikha P
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Shikha P- Thank you for being a loyal guest! It's great to hear we are your choice in hotel accommodations when visiting Winston Salem. We realize that travel can be tough, and our staff strives to make each experience as close to home as possible. Thank you for the wonderful feedback on Jennfier as she does a fantastic job in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Courtyard Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Dr, Winston Salem, NC 27103-2992
Region: United States > North Carolina > Winston Salem
Price Range: $132 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Winston-Salem Hanes Mall 3*
Number of rooms: 122
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott
Hotel Style:
#10 Business Hotel in Winston Salem
#13 Family Hotel in Winston Salem
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Questions & Answers

Questions? Get answers from Courtyard Winston-Salem Hanes Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The way the hotel is situated, all rooms are great.”
 of 5 bubbles Touche57, 5 Nov 2016 | Read review
“A/C unit was quiet in our room 319.”
 of 5 bubbles pnclinton, 15 Oct 2016 | Read review
“King Room with Sleeper Sofa is the way to go.”
 of 5 bubbles S5767PGjustinm, 9 Oct 2016 | Read review
“Take a trip around the world by the pool”
 of 5 bubbles bagsgettinround, 17 Sep 2016 | Read review
“Ask to be close to the hot water exchange or run your hot water while making the coffee to ensure you have hot water for shaving.”
 of 5 bubbles 295RichardH, 31 Aug 2016 | Read review
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