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Courtyard Winston-Salem Hanes Mall

Expedia.comUS$129*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Courtyard Winston-Salem Hanes Mall
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193 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Winston-Salem Hanes Mall
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Showing 191: English reviews
Reviewed 15 November 2016

Coming in Sunday Night, I know that when I see Jackie at the front desk, I will quickly get to my preferred room. My room has only a shower,because there are no anti-slip mats in the tubs, and the tubs do not have any anti-skid material making them very slippery. Recent changes in the location of the coffee has been...

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Helpful?
Thank Richard H
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Richard H- Thank you for being our guest and taking the time to let us know about your experience. We strive to provide exceptional service each and every time! It's great to hear that Jackie knows your preferred room and preferences at the hotel! I will be sure to give her a big high five tomorrow morning! I would like...

Charlotte, North Carolina
Reviewed 8 November 2016 via mobile

This hotel was a let down. Saturday breakfast didn't start until 7am. No buffet or anything free---not even coffee or fruit. Could only order off the menu. Starbucks in the hotel is a joke. I asked for 3 different types of coffee and they couldn't fix any of them. Then said they could do a mocha however the machine was...

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Helpful?
Thank Heidi H
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Heidi H- Thank you for taking the time to let us know about your experience. It appears we have a lot of opportunity with your visit! I would first like to personally apologize for any inconvenience regarding your stay. Our goal is to provide exceptional service and accommodations each and every time. I would like to speak with you as...

Reviewed 6 November 2016

The room was really nice, clean & facilities were great. BUT the staff was amazing. Amy stepped in to manage and was amazing with the staff and the guests with the perfect personal touch. Paris and the Bistro staff were all excellent and made it a homey experience.

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Helpful?
Thank Tod T
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Tod T- Thank you so much for taking the time to let us know about your experience! Amy was visiting our property for our management company, and really helped push our level of service! Paris is also a newer addition to our hotel, and he truly has been a great asset! I will be sure to give both Paris and...

Flower Mound, Texas
Reviewed 5 November 2016

I chose this hotel because it was only 1/2 mile from the business that I was working at. The plus is that by being located at the Hanes Mall, it is close to many restaurants and shops. This hotel is recently renovated (as others were) and is in beautiful shape! The staff is fantastic...and I agree with others that Paris...

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Helpful?
Thank Touche57
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Touche57- Thank you for being our guest, and taking the time to let us know about your experience. It's great to hear that you enjoy the location of the hotel as it is conveniently located to several restaurants and shops. It's also great to hear that you also enjoyed our staff! Paris has been with us for just a few...

Reviewed 26 October 2016

I was helped at the front desk by Paris, and he was extremely friendly and welcoming. I ate at the in-house bistro twice, both times close to the closing time, but was still served with warmth and hospitality. My room was modern, spacious, and clean, and had all the amenities I needed.

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Helpful?
Thank Rebecca S
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Rebecca S- Thank you for taking the time to let us and other travelers know about your experience. Paris has been with our company for a short period of time, but has made a HUGE impact when it comes to guest service. We are very fortunate to have him a part of our team. Thank you for being our guest,...

Reviewed 24 October 2016 via mobile

I have stayed at this property 4 times and each time I feel like I am at home and there is someone taking care of me .. away from my kid and husband for work for 7 days .. a good staff can make such a big difference!!

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Helpful?
Thank Shikha P
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Shikha P- Thank you for being a loyal guest! It's great to hear we are your choice in hotel accommodations when visiting Winston Salem. We realize that travel can be tough, and our staff strives to make each experience as close to home as possible. Thank you for the wonderful feedback on Jennfier as she does a fantastic job in...

Rockwood, Tennessee
Reviewed 15 October 2016

The room was good and beds were very comfortable. Paris was the gentleman at the front desk who greeted us when first arrived. He was helpful and cheerful and by far gave the best customer service we've ever had. He made our stay at Courtyard enjoyable and we will stay at Courtyard again when we return to Winston Salem.

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Helpful?
Thank pnclinton
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

pnclinton- Thank you for taking a moment to let us and other travelers know about your experience. It's great to hear you not only found our beds very comfortable, but you received warm hospitality and genuine service by Paris our Guest Service Representative. We are truly lucky to have him as part of our team! Thank you for providing the...

Boston, Massachusetts
Reviewed 15 October 2016

Check in was friendly and efficient. Attractive courtyard style lobby. Assistant manager is terrific as our front desk staff. Room was clean yet had a musty odor. We were offered another room which had a similar unpleasant odor. It's humid in the south in September however the in room floor box unit AC ( rather than central AC) did not...

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Helpful?
Thank 2012Boston
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

2012Boston- Thank you for taking the time to let us and other travelers know about your experience. I would like to personally apologize for any discomforts you may have experience such as the musty odor. I will be sure to pass this along to our maintenance team, as we are constantly looking for ways to improve our guests experiences. Thank...

Ancaster, Ontario, Canada
Reviewed 10 October 2016 via mobile

My sister and I spent the night on our travels. I must say, I am very impressed. The hotel was very clean, the beds were quite comfortable and I cannot say enough about the staff. Upon check in, Paris met us with friendly enthusiasm and help us learn a little about the area. The Starbucks staff were pleasant, even before...

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Helpful?
Thank Kristy P
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Kristy P- Thank you for choosing our hotel for your accommodations while visiting the Winston-Salem area. We strive to provide friendly service and comfortable surrounding to each of our guest! It's great to hear Paris greeted you with great enthusiasm and provided information about the local area. I will be sure to give him along with our Starbucks staff a...

Reviewed 9 October 2016

I came to this property for work and was extremely pleased. The location is close to everything, but secluded enough to avoid noise and easily get in and out of. No parking lot riff-raff. The hotel is clean and the beds, as with all Marriott properties, are beyond satisfactory. Secondly, Teresa the Front Office Manager was as hospitable as she...

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Helpful?
Thank Justin M
Summer C, Owner at Courtyard Winston-Salem Hanes Mall, responded to this review

Justin M- Thank you visiting our hotel while traveling to the Winston-Sale area. It's great to hear you enjoyed your stay! Our hotel is nestled right off Strafford Rd and convenient to shopping, restaurants and several business. It's also great to hear you found our property beyond satisfactory! Teresa has been at our property for quit sometime and we are...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Courtyard Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Dr, Winston Salem, NC 27103-2992
Region: United States > North Carolina > Winston Salem
Price Range: $135 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Winston-Salem Hanes Mall 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott
Hotel Style:
#10 Business Hotel in Winston Salem
#13 Family Hotel in Winston Salem
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Questions & Answers

Questions? Get answers from Courtyard Winston-Salem Hanes Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The way the hotel is situated, all rooms are great.”
Touche57, 5 Nov 2016 | Read review
“A/C unit was quiet in our room 319.”
pnclinton, 15 Oct 2016 | Read review
“King Room with Sleeper Sofa is the way to go.”
S5767PGjustinm, 9 Oct 2016 | Read review
“Take a trip around the world by the pool”
bagsgettinround, 17 Sep 2016 | Read review
“Ask to be close to the hot water exchange or run your hot water while making the coffee to ensure you have hot water for shaving.”
295RichardH, 31 Aug 2016 | Read review
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Prices are for 1 room, 2 adults
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