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Courtyard Winston-Salem Hanes Mall

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Courtyard Winston-Salem Hanes Mall
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184 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Winston-Salem Hanes Mall
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Showing 182: English reviews
Reviewed 26 February 2016

The room was great and the on-site breakfast and Starbucks were so convenient for my early mornings. The staff at the front and at the coffee shop were especially friendly and helpful, especially Shawn. Had a great stay!

Thank Roxanne W
Kristen P, Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Thank you so much for your response and kind words. Shawn has a way with brightening the day for all for us!

Winston Salem, North Carolina
Reviewed 23 February 2016

In 2015 our company held its first event at The Marriott Courtyard by Hanes Mall. We felt that we had a partner in Toni Donahue who was our coordinator. She helped us facilitate a successful event that year which lead us to have another conference here in January of 2016. Our conference was attended by approximately 40 people and lasted...

Thank Dawn S
Kristen P, Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Thank you Dawn! It was a pleasure working with you! Toni is an amazing coordinator, and our catering team is magic! We have had weddings, business meetings, and birthday parties. We do it all! We look forward to next year's event. :) Thank you for Conferencing with us!

Reviewed 20 February 2016 via mobile

Initially I was thoroughly impressed with this Courtyard, the check-in experience and willingness to accommodate really made it feel top notch. I enjoyed a snack and drink made by the lovely, Jennifer Miller. Jennifer not only provided excellent service and hospitality but also knew a good bit about the surrounding area. Definitely go see her while you are there. The...

Thank Meredith M
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear Ms. Meredith, Thank you for taking the time to fill out w Tripadvisor review recently from your stay at the Courtyard Hanes Mall in Winston Salem, NC. I am very pleased to see that your check in experience was top notch, and I agree Jennifer in the Bistro at night is an asset! I am concerned that the houseman...

Chicago, Illinois
Reviewed 11 January 2016

When you travel for work all the time you get used to the same ole same ole. But when you actually go to a hotel and get that "WOW" factor, there's something to be said. From the time you walk in and are greeted with a smile to the time you walk into the fresh room you can rest your...

Thank Jessica S
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear Jessica S., WOW!! Thank you so much for noticing we try not to be the Same old Same old and your kind words about our staff and hotel, and I must say you are correct about our professional staff and great location. Again thank you for your comments and we look forward to seeing you in the future!! Tom...

Curitiba, PR
Reviewed 7 January 2016

The moment you walk into this hotel you can feel yourself relaxing! Abe at the desk was extremely helpful and kind. He made sure we were well taken care of and comfortable in our rooms. He was patient with our questions as we are transitioning back to the United States after being overseas for many years. The next morning, Shaun,...

Thank Donya K
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear Donya K, Thank you so much for your kind words about our staff and hotel, and I must say you are correct about our outstanding staff. It comes from loving what we do, from the heart. Abe and Shaun are great at what they do, and they look forward to serving our guest Day and Night!! Again thank you...

Columbus, Ohio
Reviewed 11 December 2015 via mobile

Super quick check in. Clean rooms and comfy bed. Only complaint is the walls are super thin. We've stayed in a lot of hotels and these walls were exceptionally thin. Toiletries were Paul Mitchell, which was surprising. Pool is outdoors. Ample parking. Very attendant staff.

Thank katespade
Kristen P, Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Thank you for reviewing our property, and kind words about our staff. We look forward to seeing you again in the future. Kristen Price Assistant General manager Courtyard Hanes Mall

Raleigh, North Carolina
Reviewed 10 November 2015

I always choose this courtyard to stay at when visiting Winston Salem because the staff has always been extremely helpful and friendly. Every time I check-in the front desk agent seems to give me the best room and always greets me by name. I do not know why but the past three or four times I have checked in I...

Thank David W
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear David W, Thank you for taking the time to write your comments to Tripadvisor.com, and I appreciate your openness. I have sent a message to you privately asking that you please contact me with details of your stay @ 336-760-5777. While we have made some staffing changes at the front desk, we feel that long term it will be...

Fort Lauderdale, Florida
Reviewed 27 October 2015

For the price it is an excellent buy!! Clean hotel and food was very good!! Friendly service with a little southern hospitality!! Convenient to Hanes mall and some good eating places!! Better breakfast than most and enjoyed the hotel!!

Thank coach3313
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Thank you for your kind words on Tripadvisor about our Great little Hotel! We are truly blessed with a great staff, which makes this hotel so special. Thanks again and we look forward to your return again and again. Tom Ferrell

Gainesville, Virginia
Reviewed 26 October 2015

Don't let the outside of the building fool you. After a shakey ride up in the elevator, we got in our somewhat dirty room and could not even see out the window. A pane of glass was totally fogged over, looked like a seal must be broken. Upon adjusting the air, we walked over to the vent and could not...

Thank FrequentTraveler1225
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear FrequentTraveler1225, Thank you for taking the time to post on Tripadvisor about your recent stay, and you are correct about the windows being fogged as we will be replacing another 12 windows in the next 2 weeks, and have replaced about 10 per year in the past 3 years. I do wish you would contact me so that I...

Panama City, Panama
Reviewed 21 October 2015

I was with my family at nearby Fairfield inn. But we decided to do breakfast instead at this Courtyard by Marriott Winston-Salem Hanes Mall, as we arrive on oct 17th, 2015. We told the person in charge of Restaurant ( Shawn, Shawna and Bridgette ) that we were staying in the other property but decided to have breakfast "here" instead....

Thank REMF17
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear REMF17, Happy Birthday!!! Thank you for your kind words about our Courtyard Hanes Mall, I am soo glad you did what many guest do and come over to our hotel for Breakfast, if you could not stay with us. Next time try to make your reservations at least a week in advance, to insure you can stay with us...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Courtyard Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Dr, Winston Salem, NC 27103-2992
Region: United States > North Carolina > Winston Salem
Price Range: $128 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Winston-Salem Hanes Mall 3*
Number of rooms: 122
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott
Hotel Style:
#10 Business Hotel in Winston Salem
#13 Family Hotel in Winston Salem
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Questions & Answers

Questions? Get answers from Courtyard Winston-Salem Hanes Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The way the hotel is situated, all rooms are great.”
 of 5 bubbles Touche57, 5 Nov 2016 | Read review
“A/C unit was quiet in our room 319.”
 of 5 bubbles pnclinton, 15 Oct 2016 | Read review
“King Room with Sleeper Sofa is the way to go.”
 of 5 bubbles S5767PGjustinm, 9 Oct 2016 | Read review
“Take a trip around the world by the pool”
 of 5 bubbles bagsgettinround, 17 Sep 2016 | Read review
“Ask to be close to the hot water exchange or run your hot water while making the coffee to ensure you have hot water for shaving.”
 of 5 bubbles 295RichardH, 31 Aug 2016 | Read review
5 of 5