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Winston-Salem Marriott

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371 Reviews from our TripAdvisor Community

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Showing 368: English reviews
Herndon, Virginia, United States
Reviewed 2 weeks ago

My wife and I stayed at the Winston-Salem Marriott in June while attending a convention of Jehovah's Witnesses. The room was luxurious, and we enjoyed both a dinner in the restaurant and the breakfast buffet each morning of our stay. Each morning, we awoke refreshed and ready for the day's program.

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Helpful?
Thank CharlesGies
Reviewed 4 weeks ago via mobile

Beautiful place. Room was clean, beds soft and comfortable, hotel Centrally located within walking distance to many things. Complimentary coffee in the lobby. Only negative was the parking is a bit pricey.

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Helpful?
Thank NCSTREETDOC
Durants Neck, North Carolina
Reviewed 22 October 2016

This is a wonderful location in Winston-Salem. Just a block away from great restaurants and the night life. The hotel itself is very upscale. From the moment you drive in you are treated royally. The front desk staff were friendly and appeared to be happy that you were staying with them. The service staff you meet in the hallways are...

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Thank trflyer
Reviewed 21 October 2016 via mobile

This hotel is fine. Just what you expect. Nice bar. Water and coffee in the lobby. Comfortable beds. Good location. The only thing I would change are the toilets. They are the short ones. If you like Pokemon Go you can find a lot of pokestops in the area!

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Helpful?
Thank Sandra Y
Mt Laurel, NJ
Reviewed 11 October 2016

I had long stand reservations and even checked in on my Marriott App prior to arrival and after I arrived was told check in time was moved from 4 PM to 6 PM !!!!!!!. How do you change check in ??And how do you change check in with no notification. Why waste my time checking in on the Marriott App.

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Helpful?
Thank Fishon25
Bob F, Manager at Winston-Salem Marriott, responded to this review

Dear Valued Guest, Thank you for taking the time out of your schedule to provide us valuable feedback with us and the Trip Advisor Community. Please accept our sincere apology for not communicating to you our delayed check-in times we experienced at our hotel. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel...

CT
Reviewed 9 October 2016

Musty, dingy, noisy equipment and hard to keep the room at a great temperature. The windows had a leak at some point so the condensation stain is a huge blob in the view. We have a kid at WFU and have stayed here twice and decided that even though we are Marriott platinum we will go elsewhere. We try to...

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Thank BrissleGirl66
Bob F, Manager at Winston-Salem Marriott, responded to this review

Dear Valued Guest, Thank you for taking the time out of your schedule to provide us feedback through Trip Advisor. I appreciate your feedback regarding your experiences as it affords us a valuable opportunity to improve on our services. Please accept our sincere apology for the negative experiences you had at our property. We have shared your feedback with the...

Morristown, New Jersey
Reviewed 8 October 2016

Since my daughter attends Wake Forest University in Winston-Salem I have stayed at this hotel before but it is showing it's age. Rooms and bathrooms are dated. The bathroom tub and sink drain extremely slowly, HVAC within the rooms give off a musty/mildew smell. The hallways and common areas show worn carpet, cracked tiles and give you a general sense...

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Helpful?
Thank L14M
Bob F, Manager at Winston-Salem Marriott, responded to this review

Dear Valued guest, Thank you for sharing your experience with us and the Trip Advisor Community. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. I appreciate your kind remarks about...

Atlanta, Georgia
Reviewed 1 October 2016

It is a well-kept property, decorated in typical Marriott style. The bed was comfortable. Staff were friendly and the ice cream I ordered from room service tasty and a larger serving than expected. I appreciate the free internet, something that seems to be more common at Marriott hotels recently. But speaking of electronics, 1 plug at the desk is not...

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Helpful?
Thank ColumbiaMDPercolate
Bob F, Manager at Winston-Salem Marriott, responded to this review

Dear Valued Guest, Thank you for taking the time out of your schedule to provide us feedback through Trip Advisor. I appreciate your feedback regarding your experiences as it affords us a valuable opportunity to improve on our services. Please accept our sincere apology for the temperature of your room and the limited amount of power plug’s you had experienced...

Newport, United Kingdom
Reviewed 18 September 2016

Enjoyable stay,large clean rooms and comfortable beds(a good nights sleep) Housekeeping excellent with issues of broken iron dealt with within minutes. Food reasonable priced and no need to look for other restaurants to eat.In all a very good customer experience.

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Thank John S
South Florida, Florida
Reviewed 17 September 2016

As another reviewer said, a good solid hotel, no flash. If you park your car in the garage you enter the hotel over a pedestrian bridge that is sorely in need of attention. The carpet is buckled and burnt by the sun in places. The doors need a coat of paint. The elevators have several different themes. Our room had...

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Helpful?
Thank Retailer
Bob F, Manager at Winston-Salem Marriott, responded to this review

Dear Valued Guest, Thank you for taking the time out of your schedule to provide us feedback through Trip Advisor. I appreciate your feedback regarding your experiences as it affords us a valuable opportunity to improve on our services. Please accept our apology for not exceeding your expectations during your stay. We have shared your feedback with the appropriate hotel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winston-Salem, NC's only full service Marriott Hotel. Conveniently located downtown in the Twin City Quarter. Amenities include 14,000 square feet of flexible meeting space, our signature restaurant, Graze, concierge levels, room service, valet parking, business center, fitness center, glass enclosed indoor pool, in-house audio visual services department and more! ... more   less 

Additional Information about Winston-Salem Marriott

Address: 425 N Cherry St, Winston Salem, NC 27101-2896
Region: United States > North Carolina > Winston Salem
Price Range: $175 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Winston-Salem Marriott 3.5*
Number of rooms: 315
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Odigeo, Travelocity, Marriott and Priceline so you can book your Winston-Salem Marriott reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Winston-Salem Hotel Winston Salem
Marriott Hotel Winston Salem
Winston Salem Marriott
Hotel Style:
#9 Family Hotel in Winston Salem
#9 Romantic Hotel in Winston Salem
#13 Business Hotel in Winston Salem
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Questions & Answers

Here's what travellers have asked, with answers from Winston-Salem Marriott staff and other travellers.
2 questions
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Questions? Get answers from Winston-Salem Marriott staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are good rooms.”
 of 5 bubbles CharlesGies, 22 Nov 2016 | Read review
“Ask for an upper floor”
 of 5 bubbles trflyer, 22 Oct 2016 | Read review
“Pretty confident any room will be fine.”
 of 5 bubbles Horracks, 27 Aug 2016 | Read review
“request the higher floors”
 of 5 bubbles Pete1997, 27 Jul 2016 | Read review
“Get room on lower floor so stairs are an acceptable option to elevator.”
 of 5 bubbles 298fredh, 30 Jun 2016 | Read review
5 of 5
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