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Winston Salem Hotel & Spa

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Winston Salem Hotel & Spa
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238 Reviews from our TripAdvisor Community

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Showing 236: English reviews
Charlotte, North Carolina
Reviewed 27 September 2012

I stay at this beautiful property, every time I travel for work to Winston Salem. I enjoy the relaxing spa on the property and the breakfast buffet is a great way to start your morning. The best part of this property is the superb friendly service. They are just so nice at this Clarion Hotel. I enjoy relaxing by the...

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Helpful?
Thank KFC41
FamilyManBahama, Owner at Winston Salem Hotel & Spa, responded to this review

Dear Guest: Thank you, thank you for staying with us and thank you for taking time in writing your review. We love to hear from you, our guest, because it provides us with an opportunity to find out where we have met or exceeded your expectations. Every review will be shared with the relevant staff, management and myself. The issues...

Reviewed 25 September 2012

We came in on a Sunday and I wanted to get a pedicure--the spa was not open Sunday or Monday. After spending the weekend at a music festival in the woods I was disappointed but we enjoyed the pool. The 'Starbuck's' coffee was weak. Friendly staff--a bit run down but fine for $100.

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Helpful?
Thank carabaggott73
FamilyManBahama, Owner at Winston Salem Hotel & Spa, responded to this review

Dear Guest: Thank you, thank you for staying with us and thank you for taking time in writing your review. We love to hear from you, our guest, because it provides us with an opportunity to find out where we have met or exceeded your expectations. Every review will be shared with the relevant staff, management and myself. The issues...

Mount Ulla
Reviewed 24 September 2012

My wife and I stayed at the Sundance while attending a game at Wake Forest. The hotel was busy, but the staff was uniformly warm and friendly. Our room was comfortable and clean. My wife said the spa was over the top. We'd definitely stay again and recommend it to our friends.

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Helpful?
Thank Ed R
FamilyManBahama, Owner at Winston Salem Hotel & Spa, responded to this review

Dear guest: While I like to hear from all of our guest I am very happy to hear that you had a wonderful stay. We strive every day to meet and exceed our guests expectations and it is great to hear that we achived our goal with you. I will pass along your comments to the entire staff with a...

Nashville, Tennessee
Reviewed 20 September 2012

I stayed here 3 nights with a Debate team that traveled 10 hours to get there. Moisture in the air is a problem (which means the main HVAC has a major problem "Sucking" out the old air [condensor] ). Rooms were comfy but humid. Very close to Wake Forest and shopping. Breakfast was buffet style with restrictions (1 spoon of...

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Helpful?
Thank Greydog98
FamilyManBahama, Owner at Winston Salem Hotel & Spa, responded to this review

Dear Guest: Thank you for staying at our hotel and for taking the time to provide this feedback. We truly strive to meet and exceed every guests expectation. Your feedback is crucial to achive this goal. We share your comments with our staff and prepare ann implement an immediate corrective action plan to adress the issue and causes. Thank you...

North Haven, Connecticut
Reviewed 28 August 2012

We stayed at this hotel while moving our daughter to Wake Forest. The first thing we noticed was that the room felt very damp. The next day we saw dehumidifiers set up in the main hallways so clearly the dampness was a problem throughout the hotel. On the second night, we noticed black mildew spots on the ceiling and wall...

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2Thank Susan D
FamilyManBahama, Owner at Winston Salem Hotel & Spa, responded to this review

Dear Susan D: Thank you for your feedback. While we truly strive to meet and exceed your and all guests expectation, we clearly failed meeting yours. I am sorry and I apologize. In deed we experienced a leakage problem and it took the plumber several days to locate and fix the problem. When you come back you will see and...

Winston Salem, North Carolina
Reviewed 2 August 2012

I was recently at this hotel and it is an old hotel that has "tried" to be transformed to a Spa Hotel. IT IS NOT A SPA HOTEL. The overall rating of the hotel is 90.1 which is not clean. I would not recommend anyone to stay here. Also, it is located in a dangerous location in Winston-Salem. It even...

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Thank acww2016
FamilyManBahama, Owner at Winston Salem Hotel & Spa, responded to this review

Dear WenTrip: I have read your comment and appreciate the fact that you took time and gave your feedback. While we strive to meet and exceed all our guests’ expectations it is clear that we did not achieve our goal with you. I am truly sorry for that and apologize. Your opinion is greatly valued and taken in consideration for...

Danville, VA
Reviewed 16 July 2012

This hotel is not what it claims to be. It is in need of a major remodel. Our air conditioner kept literally falling in the floor. We reported the problem on Friday and it was still not resolved when we left on Sunday. Also, the maid did not leave coffee or clean wash cloths. She made the bed and took...

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Helpful?
Thank KristaDanville_VA
FamilyManBahama, Owner at Winston Salem Hotel & Spa, responded to this review

Dear KristaDanville_VA: I reviewed your comment. Thank you for taking your time and providing feedback regarding your stay at our hotel. It is our goal to meet and exceed our guest’s expectations - clearly we did not achieve that goal. I am very sorry about that and apologize. Because of your feedback we are able to analyze the issues, share...

Boothwyn, Pennsylvania
Reviewed 4 June 2012

Was in town at the last minute and showed up unannounced at the hotel. I needed a room and the Staff couldn't have been more accomodating. I got my room and they treated me as they usually do...like Royalty. The customer service here is unparalleled in the industry as far as I'm concerned. It's my home-away-from-home when I visit my...

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Helpful?
Thank Rob1313
FamilyManBahama, Owner at Winston Salem Hotel & Spa, responded to this review

Rob1313: Thank you so much for taking your time to give us your feedback. Your comment is shared with all of our staff and they love to hear that we not just met but exceeded our hotel guest's expectation. It means a lot to me. Thank You - Thank You and hurry back!!! Mike G. Sundance Plaza Hotel & Wellness...

Chester
Reviewed 3 June 2012

I don't know what more I could ask for, Great location next to Wake Forest and right across the street from the sports complex. Guest rooms are clean and comfortable (love the flat screen tv). A fantastic staff ( Miriam, Edith, Larry and Doug to name but a few) make me feel right at home. Looking forward to my next...

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Helpful?
Thank martinj58
FamilyManBahama, Owner at Winston Salem Hotel & Spa, responded to this review

Dear Martinj58: Thank you so much for taking your time to give us your feedback. Your comment is shared with all of our staff and they love to hear that we not just met but exceeded your expectation. It means a lot to me. Thank You - Thank You and hurry back!!! Mike G. Sundance Plaza Hotel & Wellness Center...

Reviewed 16 May 2012

Tired, tired tired. This is a tired motel rebranded as a hotel & spa. The staff is friendly and attentive but the facilities are second rate at best. window air conditioner was broken in the first room of the evening, no internet access tiny out of date bath room window was off its track - and a hundred other sub-standard...

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Helpful?
Thank matlock99
FamilyManBahama, Owner at Winston Salem Hotel & Spa, responded to this review

Dear Guest: First of all – thank you for staying with us and thank you for taking time in writing your review. We love to hear from you, our guest, because it provides us with an opportunity to find out where we have met or exceeded your expectations and where we need to improve. Every review will be shared with...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax and leave the details to us at Winston Salem Hotel & Spa, minutes from Interstate 40 and walking distance from Wake Forest University, the Lawrence Joel Veterans Memorial Coliseum Complex, the Dixie Classic Fairgrounds, Ernie Shore Field, shopping and dining. Our lovely boutique-style Inn is pet-friendly and close to cultural attractions such as the Reynolda House Museum of American Art, as well as hiking, fishing and local wineries. The Winston Salem Hotel & Spa features a refreshing day spa and onsite restaurant and lounge as well as free Wi-Fi Internet throughout the hotel and free continental breakfast. Our spacious guest rooms include Microwave, Mini Refrigerator, Coffee Maker, Hairdryer, 32 inch flat panel TV, and free high-speed Wi-Fi. Soak up the sun in the outdoor pool and work out in the fitness center. ... more   less 

Additional Information about Winston Salem Hotel & Spa

Address: 3050 University Pkwy, Winston Salem, NC 27105-4230 (Formerly Ramada Plaza Winston Salem North)
Region: United States > North Carolina > Winston Salem
Price Range: $93 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Winston Salem Hotel & Spa 2.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Sundance Plaza Hotel And Suites
Sundance Plaza Hotel Winston Salem
Clarion Winston Salem
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Questions & Answers

Here's what travellers have asked, with answers from Winston Salem Hotel & Spa staff and other travellers.
5 questions
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Albemarle, North Carolina, United States
over a year ago
Albemarle, North Carolina, United States
over a year ago

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Questions? Get answers from Winston Salem Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Probably top floor. But then the elevator is older and not many can fit in it.”
Snapko6, 20 Nov 2016 | Read review
“Higher floors are always our request.”
PadamsGM, 3 Oct 2016 | Read review
“Quiet rooms and lots of parking”
dswarren1012, 4 Aug 2016 | Read review
“rooms on the south side are quieter”
terric0ggins, 27 Jun 2016 | Read review
“Ask a room far away from the entrance.”
MapiC598, 17 Apr 2016 | Read review
5 of 5