The rooms are clean and with covid going around I definitely felt safe staying here. The staff is very nice and attentive beds are very comfy and it’s close to everything. I will be staying here when I come to Dickinson again
Go elsewhere. This hotel needs updating and major cleaning. The walls, floors and doors are super thin and if you need to sleep during the day, good luck. The towels are tattered, the furniture is junk, and the walls are dirty. It’s an odd hotel that looks better from the outside than inside.
TV kept freezing up at night but worked fine during the day. Wifi internet was very very slow during the evening as well. The room smelled like smoke (non-smoking hotel) and the parking lot was filled with construction trucks. The suite had a kitchen with no plates, utensils, or glassware. The room only had plastic cups and only one operational ice maker (on a different floor). It felt more like a motel than a hotel. Not a good value nor a pleasant experience.
I got into the hotel late at night and asked the receptionist working the desk if the gym was open. She said yes. The next morning when asking where it was located the man working behind the desk said it's not open which I found odd so I went to see for myself. No "closed" signs, lights on and my key worked so it was obviously opened to customers. I went in to use the treadmill and the man working the front desk came up, opened the door yelling and even shut off the lights and continued to yell. I felt this very clearly crossed a line and was an extreme over reaction. As he yelled he mentioned who I worked for and said "you think you are so special" which I found very odd. Our company uses this hotel regularly but he obviously has some aggression towards my company or others who have stayed here before me. He continued to yell "GET OUT" but I refused until he left first as a screaming man with the lights off doesn't seem like a safe place for a woman half his size to maneuver. I went out for a walk to cool down and wrap my mind around what had just happened and came back to find my key card no longer working. I went downstairs and asked the same man who was behind the counter to reactivate my key card and he replied no. There were other customers standing there and when I said I need access to my room he eventually did reactivate it. This is a hotel my work uses but I've written to my work reporting the incident and I am hoping they will cancel the contract. This man doesn't seem safe to be around and was unnecessarily aggressive about a gym. I was here for two nights for work and it was extremely uncomfortable and I worried about leaving my belongings in my room unattended as I wasn't sure how far he would take his aggression.…
We booked this hotel because my nieces wedding reception was here and they reserved a block of rooms for us. I found out later that it was cheaper to book through booking! The lady at the desk was rude! I was going to pay cash and she said she wouldn’t take it because of COVID. I said this was the first place I had been to that didn’t take cash. She told me that if I was going to complain she wasn’t going to rent to me because she doesn’t rent rooms to complainers. We got our room and went to put stuff in the fridge and found that it didn’t work and the freezer was full of mold. When we told them they switched us to a different room. That room was t much better but the fridge worked. The air conditioning wasn’t cooling so we pulled out the filters to find they were so dirty the unit couldn’t work. The bathroom sink faucet wobbled, the cabinet where the fridge was had the door broke off and it was leaning against the wall, the ottoman was missing a leg and was stained, the thermostat on the wall didn’t work, the wrap on the box spring was ripped off and there was a dirty napkin on top of the lamp. We were there two nights and they didn’t clean our room or bring clean towels. We had to go ask for more toilet paper!! The room wasn’t very clean overall. Our friends checked in after us and were given the first room we had. They wiped the freezer out!! The fridge still didn’t work. I would never stay there again!! The outside of the place was over run with weeds and garbage.…
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