Dear Sir, We are very sorry that your recent stay did not meet expectations. We appreciate your comments and will share these with our teams so that we can continue to improve our services. But we are very surprised because any of your complains were not reported at the reception desk. Moreover, we remember our guest Barry and Shannon as we talked almost every day but never once you said anything about cleaning or technical problems. In terms of room cleaning, every room is checked before guests are accommodated, even if something is missed The reception is open 24 hours a day and is ready to help with any problem. We have technical support in the hotel that is ready to eliminate any problem does not need guests to solve technical problems. We checked the records from the reception and maintenance and found no information about technical issues. Room cleaning is daily from 09:00 to 16:00, towels are changed every day, and bed linen every three days. The toilet paper we received directly from the Factory and we do not have a musty toilet paper, the chambermaids should also not touch the guests' personal belongings. The hotel offers safe deposit boxes at the reception for an extra charge and this is described on the site and the information is provided to the travel company. About food please note that food is buffet style, we cannot start taking out more than 20 plates with food at the last 1 minute before starting time, but the food is constantly hot and the warm showcase, as well as the cool showcase, support the requirements for maintaining a healthy meal. Moreover, for breakfast, we have more than 40 food items that we give, for lunch and dinner, there are 5 cooked dishes - with meat and No meat and also grilled. Separately, the salads - 5 types, the desserts -6 types, the fruits - 6 types, also tea, coffee, juices, etc. The menu is weekly and we do not repeat dishes. We have a microwave for guests who have small children and they use it to reheat food especially in the hours outside the restaurant's working hours. Of course, all other guests can also use it. For the all-inclusive Pool bar, the bar's working hours are from 10:00 to 22:00 and we have never refused guest to be served, and yes on the bar are working human beings who have to be absent from 5 to 10 minutes for normal human things. Apart from serving guests, the bartenders also take care of the bar's hygiene as well as filling the bar with products needed to serve guests. But they have never refused to serve a guest. Your Sincerely,