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Traveller (116)
Room & Suite (32)
Pool & Beach (19)
Overview
  • Excellent11%
  • Very good21%
  • Average20%
  • Poor13%
  • Terrible35%
5 Sep 2017
“Avoid”
24 Aug 2017
“Do not recommend this hotel. At all.”
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (161)
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35
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1 - 5 of 97 reviews
Reviewed 5 September 2017

First something positive. The rooms are ok. They're large, have a balcony and a reasonable sized bathroom. That being said, moving on to the negatives. We paid for parking for 3 days, but in the last day someone took our spot. The guy in charge...More

2  Thank Bogdan M
Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 16 September 2017

Dear Bogdan M, Thank you for this valuable comment. We are very sorry to hear that you were not satisfied with your stay. It is sad to hear that you left unhappy with the food quality and its variety, as well. Did you share your...More

Reviewed 1 September 2017 via mobile

Balkan say this is acceptable and 4* and have not taken the distress of moving hotel seriously as they say these photos show nothing wrong. Took four day with Rep. this is Helios and doubletree. AvoidMore

Thank Tracy W
Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 16 September 2017

Dear Tracy W, Thank you for sharing this review. We are very sad to know that you were disappointed of your stay with us and to hear that you had difficulties of that nature. Please, accept our sincere apologies.Could you please share more information what...More

Reviewed 24 August 2017

Hotel is located few minutes walk from the crowded streets around beaches, isn't very loud, except for kids parties every evening. In the hall there is only one wall with wall plug, at the other and from reception, and usually couches are full of people...More

Thank Sabina S
Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 28 August 2017

Dear Sabina S, Thank you for taking the time to share this valuable comments. It s great to know that our staff managed to help you. We take our commitment to our guests very seriously, which is to make sure we deliver the best possible...More

Reviewed 19 August 2017

There are good and bad points to this hotel. Good points - Very quiet location Very big rooms Great views Packed lunch provided for late arrivals Bad points - No safe in rooms Bar poorly stocked - just wine, vodka, whiskey and beer There are...More

2  Thank Ann156780
Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 19 August 2017

Dear Ann156780, Thank you for taking the time to share your experience with us. Our guests are our main priority which makes your feedback a valuable part of our way of improvement. We are happy to know that you were pleased with the location of...More

Reviewed 15 August 2017 via mobile

Staying at this hotel and it is very poor. The food is awful and the staff are mostly very miserable looking. I've just had to kick up a fuss to get the room cleaned after not having anyone into it for 4 days and have...More

1  Thank Sar W
Response from Gabriella J, Marketing Coordinator at Helios SpaResponded 15 August 2017

Dear Sar W, Thank you for this valuable comment. We are very sorry to hear that you were not satisfied with your stay. It is sad to hear that you left unhappy with your stay at the hotel. Did you share your doubts with any...More

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Free Internet
Bar/Lounge
Spa
Breakfast included
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Breakfast included
Banquet Room
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Golf Course
Tennis Court
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$88 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Golden Sands
#46 Luxury Hotel in Golden Sands
#46 Spa Hotel in Golden Sands
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$88 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Golden Sands
#46 Luxury Hotel in Golden Sands
#46 Spa Hotel in Golden Sands
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (116)
Room & Suite (32)
Pool & Beach (19)
Dining (7)
Family and Play Areas (4)
Questions & Answers
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EMTrekkers
12 September 2017|
AnswerShow all 2 answers
Response from judd352 | Reviewed this property |
I wouldn't bother bother going to this hotel it's horrible/dirty, and staff are ignorant
1
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Room Tips
"rooms on the top floor as there is a hotel right in front of it and it blocks the sunrise"
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"Ask for higher floors if you want to have a sea view."
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"Do not go here"
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"Quieter rooms on the opposite side to the pool."
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