My family of three really enjoyed our time at Soule Creek Lodge. We did not experience any of the problems in previous reviews. Two staff members were present during our time and they went out of their way to care for us. The cabin was very clean, the bed and futon were very comfortable, the seating was plenty for four. There was a kettle, microwave, mini fridge, and keurig on site. (Keurig pods were caffeinated, I brought my own decaf and subbed it out.) There were several reviews that mentioned problems with the water, so we brought extra bottles, but bottles were provided and the tap water tasted just fine! The chef made delicious breakfast baskets every morning: breakfast sandwiches, oranges, bananas, milk, oj, and rice crispy treats on the day we were traveling. He also spent several hours resolving a blown fuse that was my fault even though it wasn’t really his job. Marianne was the kindest, most helpful person making sure we had everything we needed. One of us was ill, so we did a lot of takeout from the pub, so she got us a much larger trash can to make it easier for us to keep the place clean. The most important thing were the views-just stunning. A really beautiful spot to recuperate and to explore! (Just don’t be a goof and dry your laundry by hanging it on the balcony like I did. My husband had to go foraging to recover a shirt that blew over! Lol!)…
We were booked for 2 nights. Due to a covid exposure we were told we had to leave after the first night and there would be no breakfast. Unfortunately I had paid for both nights and was told my credit card would be refunded for one night and 1 breakfast. I waited a couple of weeks and still no refund. I phoned and emailed numerous times. There was no response to the emails, ever. The couple of times I actually got a staff person on the phone, I explained the situation and was told the manager would contact me ASAP. I never did hear from the manager and have not gotten a refund. I would not recommend this place.
Stayed 3 nights in Pandora yurt - LOVED every minute of it, from pouring rain on roof to wild windstorm, to basking in sunshine taking in gorgeous view of coastal mountains and harbour. Probably the best part was Claude's generous hospitality. His hot breakfasts were five-star and his appreciation for the pristine nature + west coast lifestyle is legit. We've visited Pt Renfrew often for the raw beaches and hiking trails, but never had a more enjoyable outdoor experience than our visit at Soule Creek Lodge.
And they don't have the decency to offer an apology or a refund for what they didn't provide. This was a special trip for a milestone birthday and was specifically booked because they advertised a hot breakfast as being available.
My family booked 4 yurts Sept. 1,2,3. It was always difficult to find staff as they were almost invisible and each one would have a different answer. The last morning before we left I finally found a staff member who couldn’t take my payment so she asked me to write my MasterCard info down and which yurts I was paying for. When the charge came through I was overcharged by $18.00. Not a huge amount of money but it was the circumstances. I contacted them who agreed and apologized and said the credit would go back to my card. A month later, many phone calls and still no credit. So disappointed!!
We slept in a YURT! On top of a mountain! With the ocean below us! Sunset amazing Starry Night wonderful Very Covid safe nice friendly staff. This isn’t a fancy resort this is wilderness with a amazingly comfortable bed! Did I mention we slept in a YURT? We will be back.
After looking through their website it looked to be the perfect quiet and much needed getaway location my husband and I desperately needed. After nearly 18 months of being home and under COVID stress we were looking forward to our stay. To say we were disappointed, sad and yes even angry at what we received for the significant amount of money that we paid would be a gross understatement. -- There was zero WiFi at the Yurt. Not a real issue for us except it was stated to have some. -- The tide tables provided in the guest booklet were from May! To have out of date 'safety' information is inappropriate and potentially dangerous if someone did not notice the date on the tables. -- There was garbage on the ground below the deck. A discarded face mask on the grounds. No one anywhere wearing masks. -- We had to put up with an extremely loud obnoxious group until almost midnight when another guest finally told them to be please be quiet. Why was someone not on site to enforce their well publicized quiet of 10:00 pm?? -- Breakfast was a cold veggie dog thrown on top of a very small amount of greasy potatoes & yams with a Costco like croissant and over cooked, dried scrambled eggs. No hot coffee or tea but coffee grounds in a baggie. That was it … !! No thought or care to the quality or presentation. We asked for our breakfast at 8:30 am and it was finally ready at 8:50 am. No good morning or sorry we're late. Just a tired looking lady quickly depositing the breakfast baskets while looking slightly annoyed. -- Febreeze (incredilbly toxic crap) in the bathroom. And, the sheets and towels stinking (yes stinking) of detergent and / or fabric softener. Nothing eco friendly there!! -- We had to organize our own garbage, strip the bed linens and place everything in a bag along with all the bath towels used. This was not mentioned anywhere and please don’t say it’s because of COVID. It’s just pure laziness. If you they are willing to have ‘paying’ guests then they do the job(s) people are paying for. -- We had to clean the coffee pot before we could use it. So incredibly disappointed. Honestly, we could have stayed in a Fairmont Hotel or any other high end hotel in downtown Vancouver for the same price and be given robes, slippers, a spotless room with a view and a five star breakfast. And, there is no way we would have been expected to partially clean and organize the room before departing. Oh, if there did actually happen to be a loud party there would have been someone available to deal with it. The whole place oozes of tired, unkept and no longer loved. No attention to detail or care. I sent an email voicing my dissatisfaction and received no response. So incredibly disappointed and would recommend people stay clear!…
The yurts are fun and the setting wonderful but somehow an owner's love is missing. We scarcely felt welcome. Staff was mostly invisible. Checkout is 11 but the unstaffed office isn't "open" until 10. Breakfast in a pick-up basket seemed cute until we got to the flattened croissant, an off-peak orange, kind of set-hard scrambled eggs. There is a French Press described in the room guide but a cofee machine with no coffee instead! You get a baggie of coffee grind in the breakfast basket however but not when you arrive. The first day, the cream and butter were forgotten but they showed up the second day. There was a classy barbecue on the deck at Sitka but no tools. The kitchenette looks cute until I found one fork and two spoons, no knives at all. They have about four wifi zones but at Sitka you can't even detect any zones, let alone connect, unless you walk up to the lodge. They went to the effort to set up the zones but didn't take steps to make sure it works where it's needed. There's a lovely view over the outer limits of the Juan de Fuca strait but at Sitka a couple months growth of brambles and fireweed had blocked it. I stayed here a couple years ago and someone showed us around the yurt when we arrived that time. This time it didn't happen and it needs to happen or you may never figure out how to open the roof vent or turn some of the lights on and off because of clusters of trailing wires and little switches in the sleeping area. Obviously some things are nice or I wouldn't have come back. We saw a bear, an eagle, lots of humming birds and had a baby wren flutter down from a shrub and then into the yurt where we carried it back out in our hands. You suspect there's a weakness in the welcome when as you drive up thehill you see three sketchy signs banning all dogs, even in cars, because the (previous?) owner had a dog that didn't make nice to other dogs. I'd give this place a five for its beauty and originality but don't expect to feel welcome. We did have a few minutes friendly and helpful exchange with "Sue" just as we arrived.…
We wanted to give it a try and sleep in a yurt for the first time.It is a good experience,but you hear everything happening outside clearly.When we stayed it rained and we couldn't take advantage of the patio nor see the view becuse of the fog.Inside the yurt it can be done better cleaning,and what put us off was all the requirements for the guests to do: put your towels and bedding in bags by the front door,etc,and breakfast was just less than ok.For the price paid I found those were quite big minuses.And it is true no cell phon signal or wifi,which we knew.
My husband and I were so fortunate to have an early spring getaway with the sunshine making our time away incredible. We arrived to be greeted very warmly and being advised we would be the only ones present during our stay. We enjoyed all the wonderful surroundings starting our day with fantastic breakfast basket filled so perfect and relaxing in the hot tub at the end of each day. Our host were more than friendly ensuring we had anything we may need. I recommend this location for a truly relaxing adventure in a perfect environment.