Sun Peaks Grand Hotel & Conference Centre
3240 Village Way, Sun Peaks, British Columbia V0E 5N0 Canada
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Room & Suite (155)
Dining (30)
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Avg. C$429 /night, 12/13 - 12/14
C$429
per night
C$342
per night
C$254
per night
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4.0
#1 of 1 resort in Sun PeaksLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Nestled in British Columbia’s striking Thompson Okanagan region, the Sun Peaks Grand makes it easy to immerse yourself in the beauty of nature. Located in the middle of Sun Peaks Village, true ski-in/ski-out, the resort offers something for every guest of every ability, from award-winning skiing and riding, mountain biking, hiking trails, and Sun Peaks ONLY outdoor pool. All Hotel guestrooms were recently renovated in the fall of 2018.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Hiking
Children's television networks
Wifi
Fitness / spa changing rooms
Sauna
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Vending machine
Horseback riding
Ski rentals
Ski school
Skiing
Bicycle tours
Canoeing offsite
Patio
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Ski In / Ski Out
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Bathrobes
Dining area
Fireplace
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Dishwasher
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Business
Languages Spoken
English, French, Chinese, Filipino and 1 more
Hotel links
Location
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 90 out of 100
90
Kamloops Airport
44.2 km•
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Vancouver Intl Airport
301.5 km•
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Rental Cars
22 Restaurants
within 0.5 kilometers
Reviews
4.0
3,090 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in a prime location, Sun Peaks Grand Hotel & Conference Centre provides travelers with spacious, clean rooms boasting modern amenities and scenic views that contribute to a serene atmosphere. While some guests have called out noise and maintenance issues, the friendly staff and convenient ski services receive praise. The hotel's hot tubs and pool with mountain vistas are popular, although there are mentions of maintenance needs.
Despite mixed reviews regarding housekeeping and restaurant services, the hotel's cleanliness generally meets expectations. However, concerns over high parking fees and costly amenities suggest room for improvement in value.
Location
Convenient
Atmosphere
Serene
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Relaxing
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Detailed Reviews
Hotel's Favourite
Staying at the Grand may be a bit pricier than other places but the staff certainly go out of their way to make it worth the stay. Everyone was very friendly and helpful. Location was also perfect being in the centre of the resort.
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Review collected in partnership with this hotel
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from stefan lang, Guest Services / Front Office at Sun Peaks Grand Hotel & Conference Centre
Responded Jun 10, 2023
Dear boehm5, thank you for your nice comment. We are indeed very proud of our staff and I am happy to forward the compliments. We all hope to welcome you as our guest again soon. Sunny greetings from beautiful Sun Peaks
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sun Peaks ski resort is one of those hidden gems where the snow is great, runs are long, and the crowds are few. We had some foggy days but that didn't detract from the skiing. The dog-friendly we booked was on the 4th floor where no pets were allowed but they over-booked the doggy rooms so they told us not to worry about it. Wonderful room with view of the village. The village is small enough that you can walk to any restaurant or store within minutes. One thing the village can have more of is garbage containers for doggy bags.
The best thing of the hotel is the friendly, helpful staff everywhere from the front desk to the restaurant. Special thanks to all the aussies who are always especially friendly!
The best thing of the hotel is the friendly, helpful staff everywhere from the front desk to the restaurant. Special thanks to all the aussies who are always especially friendly!
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We just spent 2 nights at sun peaks grand and upgraded to a premium balcony room. The village and hotel seemed really quiet which we hoped would translate into exceptional service. Instead our ‘premium balcony’ room overlooked the parking lot while it was obvious the slope side rooms were empty. Such an easy upgrade opportunity missed. Sigh. Similarly the $20/ night parking is a rip off and deterrent to staying here.
The room was ok but the balcony was not covid acceptable. We moved the small table to find someone else’s Doritos on the deck- gross!
Lastly the inexplicable absence of glassware in the room was poorly handled by Julia at the front desk. When I called down to enquire I was told it was covid related. I explained the 2 paper cups provided would be insufficient for 2 people for 2 nights with coffee , teeth brushing and general hydration. She seemed shocked I requested 10 paper cups to see us through. 2 glass goblets would have sufficed.
It was clear when we dined at mantles in the hotel that they knew how to manage glassware.
Our server that night was Ryan and he was excellent.
There was no covid communication provided by the hotel except for a few sporadic signs in public areas. It would have been helpful to have a guest room specific sheet like I have found at the Sutton place I just checked into at revelstoke; so much clearer.
We will think twice before returning; especially while covid still exists.
The room was ok but the balcony was not covid acceptable. We moved the small table to find someone else’s Doritos on the deck- gross!
Lastly the inexplicable absence of glassware in the room was poorly handled by Julia at the front desk. When I called down to enquire I was told it was covid related. I explained the 2 paper cups provided would be insufficient for 2 people for 2 nights with coffee , teeth brushing and general hydration. She seemed shocked I requested 10 paper cups to see us through. 2 glass goblets would have sufficed.
It was clear when we dined at mantles in the hotel that they knew how to manage glassware.
Our server that night was Ryan and he was excellent.
There was no covid communication provided by the hotel except for a few sporadic signs in public areas. It would have been helpful to have a guest room specific sheet like I have found at the Sutton place I just checked into at revelstoke; so much clearer.
We will think twice before returning; especially while covid still exists.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reservations Department, Revenue Management at Sun Peaks Grand Hotel & Conference Centre
Responded Sep 19, 2020
Thank you for taking the time to provide feedback on your recent stay with us at the Sun Peaks Grand Hotel & Conference Centre. We are delighted to hear that Ryan made your dining experience at our restaurant one to remember. We have shared your review with our team members as it is always rewarding to be recognized for the hard work put forth. I was disappointed, however, to hear of your experience with the cleanliness of your room and with our front desk team. Please accept my apologies for the lapse in service in regards to the cleanliness of your balcony. We are normally very proud of the caliber of our associates and the gracious and professional service they provide to our guests. It is obvious on this particular occasion we did not uphold the usual standard for which we are known and wish to offer a sincere apology for the shortfalls you encountered during your stay with us. Thank you again for your feedback and comments. I have passed on your comments regarding a communication sheet displayed in guest rooms on to our management team, as guest health and safety is a top priority. If you have other comments to share regarding your experience with us, or if I can offer further assistance, please don't hesitate to contact me. We hope to have the opportunity to see you again should your travels bring you back to Sun Peaks. Sincerely, Karina Foisy Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When the bottom of the tiny paper cup broke, hot coffee on certain body parts definitely knocked the romance out of our anniversary. Luckily I had given my husband the thicker of the mis-matched robes, so he was not seriously burned. It is negligent of this hotel to offer only two flimsy cups with one of their highest category one bedroom suites. We've stayed in this suite several times over the years when it offered 2 coffee cups, 2 wine glasses and 2 water glasses. If Covid is the excuse to switch to paper cups, at least offer the same total number (6) to use!! And WHY not offer decent quality paper cups? Or stick with glass and have the on-site restaurant wash them with the rest of their dishes?! I see I'm not the first person to bring this issue up, so I assume the Grand doesn't plan to solve the problem. Without this experience I might not have mentioned that the three hand towels hung on the rack were all different and well worn, two different robes hung in the closet and one had a belt from a different robe entirely. The balcony was dirty and the extra blanket smelled like it hadn't been laundered in a very long time. The linen assortment didn't affect its function and in a less expensive hotel or rental it wouldn't matter at all. Oddly enough, though, I did stay at a condo across the street this summer (during Covid) and it was fully stocked with sanitized glassware and top quality towels. The girl at the front desk did say she was sorry, but it was hardly her fault so we didn't make a scene.
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Date of stay: September 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great quick trip to get outdoors...was glad guest services told us about the 24hr reservation timeline for the pool and hottub. We arrived early so guest services allowed for us to use the pool change rooms so we could got skiing...was very nice and we felt taken care of because of this small gesture. Room was clean
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reservations Department, Guest Services / Front Office at Sun Peaks Grand Hotel & Conference Centre
Responded Feb 9, 2021
Dear Robert, Thank you for rating your most recent experience while staying with us at the Sun Peaks Grand Hotel. By rating your experience, you are helping us learn what improvements to our service and facilities are necessary to create an enhanced experience for our guests. At Sun Peaks Grand, our goal has always been to elevate the guest experience and we are thrilled to hear we met our goal and delivered a delightful experience during your stay. Thank you for choosing the Sun Peaks Grand and should your travels ever find you back in Sun Peaks, we hope to have the opportunity to welcome you back as our valued guest. Warm Regards, Joshua Beecham Duty Manager – Front Office Sun Peaks Grand Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our booking was not in your system due to technical glitches, so a staff member made our reservation in the system on the spot. Having booked the Summit Club online for the extra perks included, we were not advised online or at the time of checkin that the lounge was indeed closed due to Covid. We questioned what the value add was then for paying the inflated rate if the perks were not available. The answer was that the rooms were on the top floor. In a five storey building, that is not of significant value to charge increased rates. Staff members argued that it is noted that the Summit Lounge was closed, but upon thorough review of both your website and description on Booking.com where we made our reservation, there is zero mention. We would not have booked the Summit Club had we known this beforehand.
Not seeing the value in the additional nightly charge, we escalated the issue to the Director of Rooms, Leslie Albert. We had suggested that we were happy to move to a lower floor at the lower rate. Her initial solution to the problem was to tell us that she would refund all of our money and that we could leave the hotel. This was also on Christmas Eve. After a very confrontational discussion we were unceremoniously told to move rooms having been on the 5th floor for one night already.
We were placed in the last corner room on the 4th floor, but it did have a view so we appreciated that at least.
In addition, we were over charged and have charges on our credit card from the hotel that were not incurred by us. This issue is still unresolved.
Overall, the confrontational attitude, especially around the holidays, made for a sour experience. To be asked to leave the hotel on Christmas Eve for questioning information that has not been communicated to guests is completely shocking.
Location is unbeatable, and we’ll appointed rooms but guest communication and service need some serious work.
Not seeing the value in the additional nightly charge, we escalated the issue to the Director of Rooms, Leslie Albert. We had suggested that we were happy to move to a lower floor at the lower rate. Her initial solution to the problem was to tell us that she would refund all of our money and that we could leave the hotel. This was also on Christmas Eve. After a very confrontational discussion we were unceremoniously told to move rooms having been on the 5th floor for one night already.
We were placed in the last corner room on the 4th floor, but it did have a view so we appreciated that at least.
In addition, we were over charged and have charges on our credit card from the hotel that were not incurred by us. This issue is still unresolved.
Overall, the confrontational attitude, especially around the holidays, made for a sour experience. To be asked to leave the hotel on Christmas Eve for questioning information that has not been communicated to guests is completely shocking.
Location is unbeatable, and we’ll appointed rooms but guest communication and service need some serious work.
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Review collected in partnership with this hotel
Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We just held a youth conference/healing program at Sun Peaks Grand Hotel and Conference Centre November 21 through 26, the food was horrendous, either dried out or stone cold, even the soups were cold. The hotel was instructed by the organization booking the site and paid a hefty deposit that no charges were to be put on our credit cards, they put a $613.25 hold on my card and I complained about it only to be told it would be rectified immediately, it hasn't been credited back to my card 3 days later. In the 5 days we were there they never checked the room, made the beds, never gave us clean towels or coffee or restocked toiletries in the rooms, even when I asked the front desk to have supplies put in my room, nothing was done. The story was because of Covid they weren't cleaning any rooms, even though we all had vaccine passports. I believe we had rented out 12 rooms at 250. a night times 5 nights for a total of about 15,000.00 and meals were charged at a rate of $67.00 per person per day for a cold and mediocre buffet style setup' so that's about another 4,000.00 and meanwhile close to $ 20,000.00 later I would not recommend this place to anyone. I actually had to ask the kitchen to microwave my dinner because it was stone cold, disgusting treatment for people dropping a large sum of cash there. Won't be going back, won't be recommending this place to any colleagues either.
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Date of stay: November 2021Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony MacDonald, General Manager at Sun Peaks Grand Hotel & Conference Centre
Responded Nov 27, 2021
Dear LynnValleyLee, Thank you for taking the time to provide details regarding your recent stay with us. We are saddened to hear of some of the shortfalls you experienced in the service experience. Our operations, like all hospitality functions in the Province and Country are impacted by Covid-19 requirements. We adhere to all the public protocols along with the WorkSafeBC and BC CDC guidelines. Sometimes this has a modification to standard services provided and we are sorry if you found them impactful to your stay experience. It is our intention to deliver an elevated service experience for all of our guests and it is clear we missed the mark for you. We are sorry that your discussions with our management team yesterday did not allow us the opportunity to fully address your concerns. We would have welcomed a fuller discussion with you to help resolve or recover your experience and find a way to add the value back to the time dedicated while you were with us this past week. If there is method or ability to continue the dialogue we would welcome the discussion. While compliments are easy and happy to receive, we also welcome the critical remarks and take them to heart when reviewing our services. We trust there were positive elements of your overall visit you are able to take with you. We hope this experience does not place us in your permanent disfavour and we have the opportunity to welcome you back to Sun Peaks Grand again in future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We always enjoy staying at The Grand. It is ski in, ski out and is so central to sun peaks.
The breakfasts are to be paid for each day but it does allow flexibility in terms of where to eat in the area. The Grand breakfasts are superb, this year we were made aware of the pancakes they could make for us as part of the buffet.
After skiing each day the hot tub is a fantastic way to end the day. There are 3 to choose from and always enough space.
The rooms are always cleaned to such a high standard.
Unfortunately this year, the prices to stay at The Grand were rather expensive but we still enjoyed the stay.
The breakfasts are to be paid for each day but it does allow flexibility in terms of where to eat in the area. The Grand breakfasts are superb, this year we were made aware of the pancakes they could make for us as part of the buffet.
After skiing each day the hot tub is a fantastic way to end the day. There are 3 to choose from and always enough space.
The rooms are always cleaned to such a high standard.
Unfortunately this year, the prices to stay at The Grand were rather expensive but we still enjoyed the stay.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice hotel but poor room cleanliness. We stayed in a pet friendly room which comes with an extra $35 pet fee. When we got in the room there were lots of dog hairs embedded in the carpet, a few hairs on the pillows and the odd hair in the shower. I don’t expect it to be the Ritz but the room obviously wasn’t cleaned properly. For the extra $35 pet fee the hotel should be cleaning pet friendly rooms with the necessary attention instead of taking the money as a cash grab. A pet friendly room doesn’t mean it should be a dirty room, so that was disappointing.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip:Â Extra $20 for parking per day.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sun Peaks Grand never fails to impress, rooms are great and staff are all welcoming. Hot tubs are out of action due to Covid but the pool is still available. Readily available sanitizer throughout the hotel helps makes your stay feel safe and comfortable. Appreciate the efforts of all the staff as they adapt to the new norm, stay safe.
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Review collected in partnership with this hotel
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed in the deluxe mountain-view room, and it was awesome!
Yes the pool is open, the hot tub is not. Pool is first come first serve but the water wasn’t very warm.
Hello Lola P,
Summit Club breakfast is exclusive to those staying on the 5th floor. In terms of breakfast items, they would be similar to the Mantles Restaurant Buffet.
I believe the extra square footage is the balcony not the room. The rooms are very good sized though the way they are laid out. Best bet, if you really need to know, would be to check with them directly. With the balcony rooms you should have a lovely view even if you don't go out on it if you get a mountain view room.
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PRICE RANGE
C$246 - C$409 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
delta sun peaks hotel sun peaks, delta hotel sun peaks
FORMERLY KNOWN AS
Delta Sun Peaks Resort
LOCATION
CanadaBritish ColumbiaSun Peaks
NUMBER OF ROOMS
221
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Sun Peaks Grand Hotel & Conference Centre
Which popular attractions are close to Sun Peaks Grand Hotel & Conference Centre?
Nearby attractions include Sun Peaks (0.4 km), McSporties - Day Rentals (0.09 km), and Mountain Cross Carts (0.1 km).
What are some of the property amenities at Sun Peaks Grand Hotel & Conference Centre?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sun Peaks Grand Hotel & Conference Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sun Peaks Grand Hotel & Conference Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sun Peaks Grand Hotel & Conference Centre?
Yes, a parking garage and secured parking are available to guests.
What are some restaurants close to Sun Peaks Grand Hotel & Conference Centre?
Conveniently located restaurants include Vertical Cafe & Bistro, Bolacco Cafe, and Mountain High Pizza.
Are there opportunities to exercise at Sun Peaks Grand Hotel & Conference Centre?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Sun Peaks Grand Hotel & Conference Centre located near the city centre?
Yes, it is 0.1 km away from the centre of Sun Peaks.
Are any cleaning services offered at Sun Peaks Grand Hotel & Conference Centre?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sun Peaks Grand Hotel & Conference Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sun Peaks Grand Hotel & Conference Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.