This review is long overdue. We visited in March 2018, March 2019, and again in March 2020 – just as the world was shutting down around us… Recently renovated rooms (as of 2018) are fabulous: bright, modern (attractively furnished), spacious, clean, and super comfortable! Mountain views are gorgeous! Rooms with a balcony are great for storing empty ski bags. On our first visit we paid extra for Summit Club access (for breakfast and after ski snacks) – but wouldn’t bother doing it again. Too often items were not replenished or just lacking. Lots of great and more interesting breakfast spots to choose from just steps away from the hotel – or at the hotel restaurant (Mantles) itself. Ski valet works well and the on-site tech shop makes it very convenient to have gear tuned at the start of the stay. Really enjoyed the restaurant hotel (Mantles) for dinner – food quality has always been excellent, as it should be for the prices (it’s pretty expensive but the food, service, ambience, and convenience make it worth it). We love the European feel to the Village and though we don’t have a lot of reference points (Lake Louise, Banff; Sunshine, Banff; and Big Sky, Montana) the skiing is great! Ski in, ski out is ideal and the hotel is perfectly situated. Opportunity for improvement: a boot room with drying racks would be nice. Would we go back? In a heartbeat!…
COVID getaway for my wife and I to try out a new ski resort that we had heard a lot of good things about. We absolutely loved the terrain, and the village. We were there during a peak wave of COVID cases though, so things were understandably quiet, but that didn't turn us off. This hotel is arguably in the best location on the mountain, as it's right at the foot of 3 chair lifts, and has decent rentals in a ski shop attached to the hotel, if you're coming from out of province. The Staff were very pleasant in the ski locker... great tips on how to plan your day... not so much at the ski shop, as they didn't seem to know much at all lol. The Hotel has a grand feel to it. Much more than the others we walked through. The lobby is beautiful and the finishes are exquisite. We had a beautiful room overlooking the mountain. Likley a free upgrade as there was not many peope in the resort at this time due to the COVID wave, which was to our benefit, but the 2 queen beds were very comfortable and the bathroom was a generous size with great amenities included. What really made us decide to book here though was the outdoor hot tubs. They are a great way to finish a long day on the mountain.. especially if you pushed your legs to the limit! They were tidy and clean, and accessing them from the heated interior corridoor was very easy. Food opitons in the hotel were limited (COVID), but the buffet breakfast, which we enjoyed daily, was great with lots of options. a little pricey if you're not a big eater, but you could certainly fill up before spending the day on the mountain... and there are view of the ski lifts to help you get a sense of how busy the day will get. However, we did have an evacuation happen while were were there, with fire alarms blaring which quite scared us at first, but then we found out that it was caused by a burst water pipe... which apparently was not the first time this had happened. We gathered some cloths and went for a bit to eat at a restaurant near by and watched the handful of mountain firetrucks show up to assess the situation. Hopefully this gets sorted out, as we were told by someone in the village that this had been happening a fair bit lately... 🤷♂️ Anyways, we would certainly go back to stay at the hotel for the following reasons: 1. Location on the Mountain 2. Hot Tubs 3. Nice Rooms with upgraded finishes 4. Nice bathrooms 5. Indoor Parking…
We have been visiting Sun Peaks since 2007 and are regulars at the hotel. It pains me a little to be leaving a less than complimentary review. On this visit the public areas needed more attention, the sauna appeared to be switched off and the pool had to be closed for 24 hours while the green algae growing on the walls was cleaned off. Perhaps they are still struggling to recover from the pandemic. What really led to the lack of stars was an issue with pre authorisations on my credit card. All hotels use this system but we left the Grand with $849.99 of pre authorisation after we had paid the bill in full and $400 of this was charged after we had checked out. Having raised the issue with the duty manager and then the general manager, neither expressed any interest in resolving the problem. Indeed, having checked out on the 2nd September, it has taken until the 4th October to have the charges removed. I will not be giving this hotel my credit card again. Mistakes happen but failing to even attempt to put them right is not the way to make your guests happy. Could have been so easily resolved with a few key strokes but instead -a bad attitude results in a bad review…. …
This was a nice hotel at a very large resort. The staff was friendly and efficient. But it was way too far away from Kamloops – an hour’s drive from our train. Our room was quite large and was clean and had nice toiletries. The feather pillows and down comforter were very nice. The bathroom had an OK amount of towel bars and decent shelf/storage space. Our room had a lovely balcony – too bad it was too cold to use. There seemed to be no place to get dinner; we did finally find a pub on the property that was open. This is probably a great place if you’re going to stay and use all of the facilities, but it’s not our first choice for a quick overnight.
We stayed here while on a Globus Tour. This was our 4th Hotel and it was very nice. The Hotel itself has a slight dated look inside, but our room was lovely! I assume the rooms were updated as the rest of the Hotel looks older. It had a “Bavarian” charm about it. Our room was spacious and the bathroom was clean and updated as well. We had a lovely, comfortable King size bed and a massive flat screen t.v. too! Ambient lighting around the t.v. as well as the bed headboard. A light was activated in the closet when the doors were opened. It was an absolute pleasure to stay here! Our tour group also had a very delicious, large buffet of food for breakfast. Very impressed!
My room was right beside the room with the ice machine so it was loud and woke me up every hour. Room was also hot the first night until I figured out the thermostat lol. Aside from that, my room was VERY spacious and very clean. Breakfast downstairs was amazing! I was there for work and had everything I needed.
I was a little bit unsure of the hotel when we arrived as the corridors and lifts looked a little bit tired and dated. Staff on reception were very helpful and we were checked in quickly. Our room was a really good size and the bed was very comfortable. The bathroom was a good size and had a really good shower. Sun Peaks isn't a very big place so you are really close to everything. We had a little walk around but came back to the hotel bar for a drink. This was a nice place to sit and enjoy our 1 night in Sun Peaks. We didn't have much chance to use the hotel facilities but there was plenty people enjoying the pool area. This is a good place to stay if you are wanting to break the journey from Whistler to Jasper.
Nice grand hotel, which would be perfect, I imagine , mid winter with lots of snow.good facilities and perfectly located in Sun Peaks ..though sun peaks itself feels isolated..(not a complaint). Need to pay for parking..so they lose a star.
Off the beaten track. Must be a great ski resort in the winter. Used for cycling in the summer. Comfortable stay for 1 night. Good size room with everything you need. Plenty of restaurants around. Sent off to a deli to get lunch for travels to Jasper. We used the gym which was good. Beautiful scenery
Unable to eat in hotel as restaurant full, eventually found somewhere else, returned for night cap to find Hotel bar closed at 9pm, not just for food which would be reasonable but for drinks too.when you've been travelling all day and arriving late not impressed, very poor