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Hilton Garden Inn Toronto/Ajax

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507 Reviews from our TripAdvisor Community

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Showing 492: English reviews
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London, Canada
Reviewed 5 days ago NEW

We've stayed here before and came back because of the location (close to family). During our trip a family member needed medical attention and staff were very prompt to get us information about the nearest emergency room. When we returned, they asked how we were doing and again when we left. We appreciated their professionalism and their caring.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Barbara J
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for sharing your feedback via Tripadvisor. I am really happy to learn that the team here accommodated your needs. It is a priority to ensure all guests are comfortable during their stay and that we exceed guest expectations everyday. It was a pleasure having you and your family stay with us and look forward to welcoming...

Calgary, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 6 February 2017

Wanted to thank the excellent staff at HGI for fixing a bad situation. We were booked for a 3 night stay - had an excellent 1st night - then a terrible 2nd. A hockey team rolled in - decided they were the 'only' guests in the hotel - yelling - playing 'hockey' -running up & down the hallways- b/c 'they...

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Helpful?
Thank Altius10
About Hotel's Favourite Review
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for staying with us. My sincere apologies for the teams that disrupted your second night stay with us. We sincerely appreciate your recognition for Brittany and will be sure to share this wonderful feedback with the team. It is always a great motivator to be recognized by guests like you! Thank you so much for staying...

Winchester Ontario
Reviewed 1 week ago NEW

The kids and I stayed Easter long weekend and we enjoyed our stay. Kids enjoyed the pool, and yummy food from the kids menu. Breakfast was delicious as well. Nice room, and comfy beds. Love that parking is easy and free. Great hotel and a great stay overall.

Review collected in partnership with Hilton Garden Inn
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Thank 367jacquiep
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for the wonderful review. I am so happy to learn you and your family enjoyed your stay. We appreciate your business and look forward to welcoming you back in the near future.

Ajax, Canada
Reviewed 1 week ago NEW

This hotel consistently provides great value. It is clean and comfortable, and the staff are very helpful. Our grandchildren loved the pool. And the accessible room had all the requirements our 93 year old grandmother needed.

Review collected in partnership with Hilton Garden Inn
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Thank F7101UDlindag
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for taking the time to share your feedback about your recent stay. I am glad you enjoyed the services offered at our hotel and that we were able to accommodate you and your family during your recent visit. It was an absolute pleasure having you stay with us and we look forward to hosting you again very soon!

Reviewed 1 week ago

This is a fairly new hotel that is right beside the 401 and close to an exit. It is clean and quiet. The beds are hard and uncomfortable. Right beside the Ajax convention centre but not close to much else. It has the usual amenities but not much extra. Our room had 2 bath towels only. Coffee in the lobby...

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Helpful?
Thank Lcrai
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for sharing your experience with us about your recent stay. My sincere apologies for the bed to be hard and uncomfortable and the bathroom having a low inventory of towels. Please be assured that your feedback will be discussed with the team and issues identified will be rectified immediately. Thank you for choosing to stay with us and...

Erie, Pennsylvania, United States
Reviewed 1 week ago

We had stayed at this hotel in the past for both leisure and business. This time we stayed in one of the Jacuzzi rooms for a birthday celebration. The room was spacious and spotless. The jacuzzi worked well and filled quickly (unlike some that seem to take ages to fill). The location is very convenient to the 401 for easy...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Don M
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for the wonderful review. It was a pleasure having you stay with us and we look forward to welcoming you back in the near future.

Ottawa, Canada
Reviewed 3 weeks ago

This is the hotel that my work has chosen to host our employees when travelling to Ajax for training. The employees are always friendly and professional. The rooms are always clean. On this occasion I realized I had left something in the room after checkout, the gentlemen at the front desk helped find the item quickly. I would recommend your...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank sheryls8
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you! Thank you! Thank you! We are so grateful for having you stay with us. At the Hilton Garden Inn Ajax, we promise to do whatever we can to ensure you are comfortable and have a pleasant stay. If there is anything we can do to make your future stay more enjoyable, please contact us. We appreciate your business...

Vicksburg MS
Reviewed 4 weeks ago

I stay at hotels all over the world, including many Hilton properties. The Hilton Garden Inn in Ajax Ontario Canada is among the finest I've experienced. What sets this branch apart from many others is a customer oriented staff of ladies and gentleman who understand the balance that makes a guest feel respected as a client yet welcomed like a...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 623wayner
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for sharing your wonderful feedback about your recent stay with us. It was an absolute pleasure having the chance to accommodate you. The Hilton brand is excited to learn that we exceeded your expectations and are acknowledged with such a rewarding review. Thank you for satying with us and we look forward to welcoming you back...

Ajax Ontario, Canada
Reviewed 4 weeks ago

We were warmly received and the room was very clean and organized . The bed was very comfortable . Breakfast buffet was well worth the price and delicious . The hotel had everything a weary traveler could want and we will definitely go there again next time .

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 970joeo
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for appreciating us on Trip Advisor. I am so happy to learn that you had an awesome stay and we exceeded your expectations with the accommodation and services offered at the hotel. If there is anything we can do to make your future stay more comfortable, please feel free to let us know. It was a...

Exeter, New Hampshire
Reviewed 13 March 2017 via mobile

Hilton Garden Inns are one of my favorite chains but this location is showing it's age. Time to update the rooms. Update your TVs rather put a note about how slow they are to change channels or turn on. The dining staff lacked personality and attention to detail. Food was ok but breakfast restocking was slow and often out of...

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Helpful?
Thank Nosajtravelstheworld
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for taking the time to share your experience about your recent stay with us. Your feedback is very important to us as we continually thrive to improve as an organization. I will be sure to address your concerns with the respective departments. Thank you for staying with us and we look forward to welcoming you back in the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Toronto/Ajax

Address: 500 Beck Cres, Ajax, Ontario L1Z 1C9, Canada
Region: Canada > Ontario > Ajax
Price Range: $136 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Toronto/Ajax 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Hilton Garden Inn Toronto/Ajax Hotel Ajax
Hilton Garden Inn Ajax
Hilton Ajax
Ajax Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Toronto/Ajax staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Toronto/Ajax staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor, opposite side to highway/convention centre (odd numbered rooms)”
ILikewhatILike, 7 Mar 2017 | Read review
“backside away from highway”
JandBMontrealCanada, 17 Dec 2016 | Read review
“don't stay on the highway 401 room”
Seethaler, 21 Oct 2016 | Read review
“For accessibility, this room cannot be beat!”
GreyDiamond, 26 Sep 2016 | Read review
“We chose a room away from elevators and vending machines.”
margaretm364, 7 Sep 2016 | Read review
5 of 5