Holiday Inn Express & Suites Milton, an IHG hotel
2750 High Point Drive Northeast Quadrant, Milton, Ontario L9T 5G5 Canada
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Avg. C$188 /night, 3/27 - 3/28
C$261
per night
C$194
per night
C$126
per night
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About
#3 of 3 hotels in Milton
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Welcome to the Holiday Inn Express & Suites Milton Hotel located just off the 401 in Milton, only 37KM from Pearson International Airport YYZ. Our 100% non-smoking hotel features 92 spacious guest rooms, including 20 suites all equipped with a refrigerator, microwave and coffee station. All rooms include complimentary wireless Internet access . Start your day off right with our complimentary "Smart Start" hot buffet breakfast , featuring a selection of fruits, juices, cereals, breads pastries, and hard boiled eggs and omelets. Whether for work or leisure Milton's first choice in hotel accommodation, the Holiday Inn Express and Suites can meet any traveler's needs. From our 24 hour fitness and business room facilities, to our refreshing pool we have the amenities every guest desires and it's all included in your rate! Visit Milton and stay smart at the Holiday Inn Express Hotel and Suites.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Indoor pool
Free breakfast
Beach
Bowling
Kids stay free
Parking
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Game room
Golf course
Hiking
Horseback riding
Mini golf
Ski rentals
Ski school
Skiing
Bicycle tours
Billiards
Canoeing offsite
Fishing
Patio
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Non-smoking hotel
Shared bathroom
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Self-serve laundry
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, French, Spanish, Filipino and 2 more
Location
Getting there
Toronto Pearson Intl Airport
27.9 km•
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Kitchener-Waterloo Regional Airport
38.7 km•
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Rental Cars
240 Restaurants
within 10 kilometers
Reviews
Traveller rating
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- 29
Time of year
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Detailed Reviews
Hotel's Favourite
This hotel was fine. It was a convenient location after leaving Toronto. The room was pretty good, comfy beds and nice shower. It did only have 2 towels in our 4 person room, so we had to call down for more.
Breakfast was pretty good, with a pancake machine and waffle maker. It was nice that they had chicken patties in addition to pork sausage. The only bummer was they didn't have Holiday Inn Express's famous cinnamon rolls! I had hyped it up to my kids, so we were disappointed.
The indoor pool was small but fine. The hours were pretty limited. There were no towels so we had to ask.
Overall, an acceptable choice if you're in the area.
Breakfast was pretty good, with a pancake machine and waffle maker. It was nice that they had chicken patties in addition to pork sausage. The only bummer was they didn't have Holiday Inn Express's famous cinnamon rolls! I had hyped it up to my kids, so we were disappointed.
The indoor pool was small but fine. The hours were pretty limited. There were no towels so we had to ask.
Overall, an acceptable choice if you're in the area.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed her for my daughter's fastball tournament. Horrible customer service! The room had 2 towels for 4 people and the hotel had no clean towels until the following morning. The breakfast wasn't regularly stocked, so the choices were limited. The hotel only had 6 pool towels available for the 17 girls swimming in the pool after a long hot day at the ball diamond. We've stayed at other IHG hotels with better service than this. The stay was definitely not worth the price we paid!
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from S K, Guest Services / Front Office at Holiday Inn Express & Suites Milton, an IHG hotel
Responded May 30, 2023
Hello & thank you M2753LIamyh, for your recent stay feedback. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. I appreciate your feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. On behalf of our entire staff at the Holiday Inn Express Milton, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at this hotel for two nights. The location fit our needs as it was just north of the 401, in the midst of an industrial park, and across the street from the RCMP. The hotel was clean and spacious, and our room with a king bed was large and comfortable.
On the flip side, the complimentary breakfast was a significant disappointment and well below IHG standards. The eggs were dry, there were no hard-boiled eggs, and no orange or cranberry juice available. We asked the breakfast person for more hard-boiled eggs and were told there were none in the kitchen. The milk was only in a small pitcher.
As for customer service, we were greeted as IHG members, but it dropped off from there. Two front desk members could not help us with where to pick up the Go Train and how to get there because they said they didn't live in the area. We were headed to Toronto and thankfully figured out the process on our own.
On the flip side, the complimentary breakfast was a significant disappointment and well below IHG standards. The eggs were dry, there were no hard-boiled eggs, and no orange or cranberry juice available. We asked the breakfast person for more hard-boiled eggs and were told there were none in the kitchen. The milk was only in a small pitcher.
As for customer service, we were greeted as IHG members, but it dropped off from there. Two front desk members could not help us with where to pick up the Go Train and how to get there because they said they didn't live in the area. We were headed to Toronto and thankfully figured out the process on our own.
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Date of stay: September 2023
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from S K, Owner at Holiday Inn Express & Suites Milton, an IHG hotel
Responded Jan 5, 2024
Thank you Dwayne for your review and feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m not hard to please. I like clean rooms, nice amenities and good customer service. This HI lacks on all. We checked in for a five day stay by a harried dad comforting a toddler in his arms. We came home yesterday to the room not being supplied with coffee/towels toilet paper and thought it was a one off. Met the housekeeping staff at 420 pm In The hall and got said items. Today we came back to our room after a long day to find no housekeeping again. Down to the desk I go, told due to COVID, housekeeping only available by REQUEST! No fresh towels. No garbage emptied. No toilet paper. No coffee… I’m on the app… no mention of said rules on it, no mention by the dad at checkin and no mention on my email.
Fine, I request for tomorrow, ask for towels and coffee. Was delivered without facecloths, have to ask housekeeping in the morning and we go to bed. 11:40pm room phone rings and front desk is asking if they gave me keys when they delivered towels. So now it’s 11:36 pm, I’m tired and cranky and making this review while all details are fresh. Will not book here again and sorry I’m here for another night.
Fine, I request for tomorrow, ask for towels and coffee. Was delivered without facecloths, have to ask housekeeping in the morning and we go to bed. 11:40pm room phone rings and front desk is asking if they gave me keys when they delivered towels. So now it’s 11:36 pm, I’m tired and cranky and making this review while all details are fresh. Will not book here again and sorry I’m here for another night.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Saif Khan, General Manager at Holiday Inn Express & Suites Milton, an IHG hotel
Responded Jun 23, 2022
Hello & thank you so much Reeniecooper for your recent stay with us detailed feedback. Please accept our apologies for not meeting your expectations. Please stay with us again when your travels bring you back to the area! Thanks again for your business and stay. Yours to hospitality,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel it’s not very kid friendly, it’s more for executives that are traveling. The cleaning of the rooms and communal area needs to be improved especially in this times. Our room has crumbs of food on the ac and a piece of broken glass in the kitchen sink., they only clean the room on your 3rd day if you don’t ask for the service ahead. They give free breakfast which it’s ok, basic but fill you up (pancakes, eggs, bread, bacon, oatmeal, fruits and yogurt) the personal it’s very friendly and would make sure you’ll feel welcomed.
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: The parking it’s free, it’s next to the 401 and have small kitchen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Milton, an IHG hotel
Responded Nov 18, 2021
Hello Aurora F, Thank you for your stay and for taking the time to leave us feedback. We're determined to make all aspects of your stay pleasant, and I am sorry to learn that the level of cleanliness of the room and the communal areas fell below expectations. I have shared your comments with the hotel management, and I trust that the actions that will be taken will make your next stay with us better than the last. I hope you stay with us again! Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed in November. First room assigned (223) the shower nozzle came loose and made it impossible to regulate or shut off the flow of water. When contacting the front desk were told that its a really easy fix, just use an allan key. Since I'm not an IKEA employee I'm not in possession of such a tool and frankly why should I perform their janitorial maintenance?
Requested a new room and were assigned 221. Shower worked but nozzle loose as well.
Exiting through hotel main floor side door, which is also an Emergency Exit, brings one to the drop of doom. Six inch drop from door! For safety reasons should at the very least have a "watch your step" sign. Which city inspector signed off on that???
Hotel was clean which one would expect during Covid. Location good.
To the hotel Manager: please address problems. Thank You.
Requested a new room and were assigned 221. Shower worked but nozzle loose as well.
Exiting through hotel main floor side door, which is also an Emergency Exit, brings one to the drop of doom. Six inch drop from door! For safety reasons should at the very least have a "watch your step" sign. Which city inspector signed off on that???
Hotel was clean which one would expect during Covid. Location good.
To the hotel Manager: please address problems. Thank You.
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Date of stay: November 2020Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jannica Dela Paz, Owner at Holiday Inn Express & Suites Milton, an IHG hotel
Responded Dec 22, 2020
Hi gcal2014, I am very sorry to hear about your experience. I sincerely apologize that the simple concern was not handled correctly by the staff during your stay and rest assured that the respective departments has been advised for any improvements necessary. Please know that this is not the service and experience that we at IHG and Holiday Inn Express would want to deliver to our guests. I am glad that despite the challenges during your stay you have found our hotel clean. I know that your stay was not at per your expectations, but we look forward welcoming you back with a better service! Kind Regards, Jannica Dela Paz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited this hotel for a hockey tournament with our son’s team. The hotel rooms are in shabby shape. There were rips in the upholstery on our couch, the bathroom was grimy and the pillows were not comfortable.
when we first arrived the grumpy person at the front desk greeted us all by saying there would be no housekeeping all weekend as they were too busy. I understand being busy but maybe bring in extra staff to help?
There was a blackout during our stay and the hotel staff just left the desk unattended. No updates or offers for a discount for not being able to use any amenities at the time. Not their fault but it could have been dealt with better
when we first arrived the grumpy person at the front desk greeted us all by saying there would be no housekeeping all weekend as they were too busy. I understand being busy but maybe bring in extra staff to help?
There was a blackout during our stay and the hotel staff just left the desk unattended. No updates or offers for a discount for not being able to use any amenities at the time. Not their fault but it could have been dealt with better
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Milton, an IHG hotel
Responded Dec 22, 2022
Hi Nicole S, Thanks for choosing to stay with us and sharing feedback. We're committed to providing you with the best overall experience. However, I am sorry for what happened during your stay. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bed was comfy, room was clean. Basics were there and as expected. Late check in was easy. Location was easy to access from the 401. Industrial/business park location, but easy to access downtown Milton. The breakfast room was dirty and tables were not cleaned between sittings. Supplies were not replenished until requests and fruit was often missing.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Milton, an IHG hotel
Responded Nov 8, 2023
Hi Brooke N, Thank you for your feedback, and stay in Holiday Inn Express & Suites Milton. Here on our property, we offer friendly and responsive service just when you need it, and in a great location. I saw your review and am sorry for not meeting your expectations. I know this is not what you expected from a quality chain like ours, and with this in mind, I distributed your comments to our managers. We evaluated them and created a plan to better our services and offers. I hope you allow us to be part of your next trip. Cordially, Oscar C. Case Manager IHG Hotels & Resorts Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a pleasure of staying at a Holiday Inn. It’s a prime location, making it easy to explore local attractions. The rooms were immaculate, spacious, and beautifully decorated, offering a comfortable and relaxing atmosphere. The staff was exceptionally friendly and attentive, always ready to assist with a smile. The on-site amenities, including the fitness center and breakfast exceeded expectations. The breakfast buffet was a highlight, with a diverse selection of fresh and delicious options.
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Date of stay: September 2023Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Good Location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Currently staying here and happy to check out tomorrow.
Room- beds are comfy but not made properly at check in. I had to put the duvet into the cover for both beds when we checked in. Odd that the room wasn’t made property but no biggie. The carpet where it meets the kitchenette tiles has sharp staples sticking out that hurt when stepped on (we put a towel on the ground for extra cushion)
Cleanliness- the utensils have the previous guests food on them (yuck!) room was not cleaned (I was asked on our last day if we want service on our 3rd day but I was in the middle of a zoom meeting and figured what’s the point). I’ve asked a couple times for garbage with dirty diaper in it to be pick up but it would sit outside our door overnight. People would leave their garbage bags by the elevator bin. I had to ask for towels a couple times but eventually got them. Elevator just look unclean. Fingerprints smudged everywhere and with covid you’d think those would be wiped.
Pool- was disappointed at Check in to learn the pool was under maintenance but was lead to believe it would open during our stay. It didn’t! My kids were devastated. I would have booked the Hilton next door had I known (I’m an IHG member so wanted my points but for a functional pool would have forgone the points). After staying 3 nights pool is still closed!
Breakfast is okay….the gentleman in the kitchen is super nice and helpful.
It wasn’t a horrible stay but definitely disappointing. Next time I’ll be staying at the Hilton next door.
Room- beds are comfy but not made properly at check in. I had to put the duvet into the cover for both beds when we checked in. Odd that the room wasn’t made property but no biggie. The carpet where it meets the kitchenette tiles has sharp staples sticking out that hurt when stepped on (we put a towel on the ground for extra cushion)
Cleanliness- the utensils have the previous guests food on them (yuck!) room was not cleaned (I was asked on our last day if we want service on our 3rd day but I was in the middle of a zoom meeting and figured what’s the point). I’ve asked a couple times for garbage with dirty diaper in it to be pick up but it would sit outside our door overnight. People would leave their garbage bags by the elevator bin. I had to ask for towels a couple times but eventually got them. Elevator just look unclean. Fingerprints smudged everywhere and with covid you’d think those would be wiped.
Pool- was disappointed at Check in to learn the pool was under maintenance but was lead to believe it would open during our stay. It didn’t! My kids were devastated. I would have booked the Hilton next door had I known (I’m an IHG member so wanted my points but for a functional pool would have forgone the points). After staying 3 nights pool is still closed!
Breakfast is okay….the gentleman in the kitchen is super nice and helpful.
It wasn’t a horrible stay but definitely disappointing. Next time I’ll be staying at the Hilton next door.
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Saif Khan, General Manager at Holiday Inn Express & Suites Milton, an IHG hotel
Responded Nov 18, 2021
Hello & thank you dorota2010, for your stay feedback. We appreciate you taking the time to complete TA satisfaction review. I have addressed your review with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. I appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. According to our front desk record, compensation of your stay shortcomings has been processed. On behalf of our entire staff at the Holiday Inn Express Milton, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Saif K. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
C$121 - C$200 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express & suites milton hotel milton, holiday inn express and suites milton, holiday inn milton, milton holiday inn
LOCATION
CanadaOntarioMilton
NUMBER OF ROOMS
92
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Holiday Inn Express & Suites Milton, an IHG hotel
What are some of the property amenities at Holiday Inn Express & Suites Milton, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Milton, an IHG hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn Express & Suites Milton, an IHG hotel?
Guests can enjoy free breakfast, a lounge, and a snack bar during their stay.
Is parking available at Holiday Inn Express & Suites Milton, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Milton, an IHG hotel?
Conveniently located restaurants include Journey's Cuisine, Wimpy's Diner, and Kelseys Original Roadhouse.
Are there opportunities to exercise at Holiday Inn Express & Suites Milton, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are pets allowed at Holiday Inn Express & Suites Milton, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Milton, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Express & Suites Milton, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, French, Hindi, Filipino, and Urdu.
Does Holiday Inn Express & Suites Milton, an IHG hotel have any great views?
Yes, guests often enjoy the city view available here.
Is Holiday Inn Express & Suites Milton, an IHG hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.