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Traveller (16)
Room & Suite (99)
Family and Play Areas (3)
Ratings and reviews
  • Excellent25%
  • Very good29%
  • Average8%
  • Poor4%
  • Terrible34%
Travellers talk about
“via email”(2 reviews)
“living room”(2 reviews)
“fire pit”(2 reviews)
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What's included
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
Suites
Pets Allowed
Laundry Service
Babysitting
3 Star Hotel
Let me tell you something about the Hotel Rocas del Valle. We have 25 rooms, in three different sections, there is one called “La Aldea” (The Village) with 8 single queen rooms and 3 double queen rooms, separate one of the other in circle mode, they share a big fire pit, for 40 sited...
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Location and contact
Carr. Francisco Zarco - EL Tigre KM 11, Valle de Guadalupe 22750, Mexico
62.8 km to Rodriguez Airport
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Reviews (24)
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17 results
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LanguageEnglish
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All reviewsvia emailliving roomfire pitcabanaroadsvineyards
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1 - 5 of 17 reviews
Reviewed June 14, 2018

Since we were not able to stay here because our reservation was cancelled this is a review about the subsuquent customer service. We received an email last week that the hotel was closed until further notice. We were given two phone number to call about...More

Thank jmmbmmj
Response from ROCAS DEL VALLE H, Propietario at Rocas Del ValleResponded 3 weeks ago

Hi, before I make a statemant let me say what is shady about you. 1. We are refounding all reservations that was made in USA not only yours 2. We never ask anyone for a full reservation, you only have to pay the first night...More

Reviewed June 12, 2018 via mobile

I DO NOT recommend this hotel they have the worst management team. First, we chose this hotel to celebrate our first anniversary and the same day we arrived at Valle de Guadalupe an employee named Macy Valenzuela called to cancel. She told us that there...More

Thank Pau R
Response from ROCAS DEL VALLE H, Propietario at Rocas Del ValleResponded 3 weeks ago

The person responsible for all this is Gilberto Covelli Gomes, he is a corrupt politician Delegate of CORETT (INSUS). It was he who took his capitalist partners out of the Hotel with armed people, it was he who canceled the accounts of Rocas del Valle...More

Reviewed June 10, 2018

As much as I want to sympathize, they kept promising us our money back and we never got it. It has been 1 1/2 month and they still owe us almost $800. They never told us that the hotel was close, our driver called us...More

Thank Cassandra095
Response from ROCAS DEL VALLE H, Propietario at Rocas Del ValleResponded 3 weeks ago

The person responsible for all this is Gilberto Covelli Gomes, he is a corrupt politician Delegate of CORETT (INSUS). It was he who took his capitalist partners out of the Hotel with armed people, it was he who canceled the accounts of Rocas del Valle...More

Reviewed May 30, 2018 via mobile

This review is based on the service I received from management. Despite this hotel being closed and not being able to stay we ended up having a fantastic trip. The manager of Rocas Del Valle was quick to respond to our questions and helped set...More

Thank MindyM420
Response from ROCAS DEL VALLE H, Propietario at Rocas Del ValleResponded June 6, 2018

Mindy, I have no words to thank you for this comment, we are really suffering from this situation in which we find ourselves. Not all of our guests understand that we are doing everything possible to recover it and be able to save our heritage,...More

Reviewed May 25, 2018 via mobile

I really wanted to give this place a try, however because my reservation day was approaching and I noticed the reviews on this place being closed I decided to try and contact them and find out what their status was. They emailed me back referring...More

1  Thank mermatic
Response from ROCAS DEL VALLE H, Propietario at Rocas Del ValleResponded May 30, 2018

The Hotel was taken over by a political partner named "Gilberto Covelli Gomes" with armed people trying to steal it. The other partners are taking responsibility while we fight with lawyers to recover our Hotel. We are sorry for what happened, but we are working...More

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About
Amenities
Top amenities
Free Parking
Room Service
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Babysitting
Room Service
Pets Allowed ( Dog / Pet Friendly )
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Details
Price range
US$178 - US$674 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$178 - US$674 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (16)
Room & Suite (99)
Family and Play Areas (3)
Questions & Answers
Ask a question
Michele B
December 16, 2017|
AnswerShow all 2 answers
Response from ROCAS DEL VALLE H | Property representative |
We start from 90 dollar/night up to 1,000 dollar/night
1
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