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El Santuario Resort & SPA

Traveller (341)
Room & Suite (55)
Dining (32)
About
Location
Cleanliness
Service
Value
We are a Resort & SPA in Valle de Bravo, Mexico where guests will find themselves in an atmosphere of tranquility, relaxation and peace – a place to connect with your inner self. Each area of our hotel is designed to release yourself from the city’s hustle whilst achieving the fullness and rest that you crave. Our staff and facilities are best in class, each to make your stay an extraordinary experience connecting with nature, the lake and In appreciation of the marvelous energy that emanates from the mountain where our hotel is built.
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Property amenities
Pool
Room Service
Free Internet
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Banquet Room
Business Centre with Internet Access
Concierge
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Public Wifi
Tennis Court
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Room features
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Lake View
Quirky Hotels
HOTEL CLASS
495Reviews
423Photos
9Q+A
16Room tips
Traveller rating
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  • 62
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Popular mentions
El Santuario Resort and Spa is a gem!! It is amazingly beautiful and refreshing. The view is gorgeous and we loved the in-room pool. From the moment you arrive you are greeted with a warm smile and a necklace. Loved the staff, loved the restaurant, and the spa was wonderful.
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The hotel refused to compromise on four nights ($1650 USD) after a death in the family. I am appalled. This shows terrible service and lack of care for customers. Worth noting that I booked through Hotels.com (an Expedia company) who claimed they could not do anything for me
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From the first minute we arrived we realized it was going to be a bad stay, and so it was! The service is slow and even when some of the employees try to be kind you can see there’s no training, no standards. At the restaurant the service is consistently slow! Food is average,
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We attempted to book here for the weekend, but they were sold out so we stayed at another hotel. We came for lunch to check things out on Saturday, October 13th. We overlooked the lake, swimming pools and jacuzzis. Lunch had horribly slow service, and there were very few
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Response from Oscar M, General Manager at El Santuario Resort & SPA
Responded Oct. 16, 2018
Dear Kbrady1018, We appreciate your comments left on this platform on your recent visit to our restaurant. I am in awe of the experience you describe which is definitely not up to par nor in line of the service our hotel is known for. I apologize for this terrible situation and at the same time guarantee your words expressed here will be used in the continuous improvement of our services. I have but to thank you for bringing this issue to our knowledge and trust you will grant us the opportunity to welcome you back to our property, please do reach out to me personally at oscar.martinez@elsantuario.com and I will personally assist with any and all details of your next sejour in Valle de Bravo. Regards,
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Went there for our honeymoon. While the place is nice and has amazing views, the hotel is in terrible shape and they are in urgent need of better management. We booked a master suite package that included a couples' massage and crystal therapy or something like that. We booked
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Response from Oscar M, General Manager at El Santuario Resort & SPA
Responded Sep. 30, 2018
Dear Jaime S, Thank you for your comments on this platform. I am aware of your experience whilst at your hotel and the mix-up with at the SPA. I must apologize for the confusion as the crystal-therapy is not the same as a facial treatment as well as the other issues you encountered during your stay at the SPA. The treatment you received at Front Desk is not in line with what our hotel is known for and corrective measures have been taken with the staff that you had interactions with from the issues encountered in your room to not receiving a feedback sheet upon checkout. I appreciate the comments on our maintenance team, these have been passed to them. I hate for you to leave our hotel dismayed by the service that you encountered; please let me know personally at reservaciones@elsantuario.com on your next trip to Valle de Bravo, we will be delighted to welcome you back and take care of you personally. Regards,
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Instalación muy poco profesional de la cantera en baño
Fotos muy bellas que no demuestra la realidad
Las vistas son increíbles!!!
Desde mi habitación en El Santuario
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I am not familiar with the hotel agenda regarding children's activities. I do know that all luxury hotels in Valle offer activities for children. Best ever, arrive for one the many Festivals offering incredible performances aimed at children, (and adults), live puppet shows, art and more art. Additionally, there are many well trained horse to ride into the forest,waterfalls........If you can obtain a helmet, (casco), do so, a bee helmet will do. Happy trails.
0 votes
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Hola, tienen acceso al restaurante sin estar hospedados?... se requiere reserva?
Hola, si tenemos acceso sin ser huéspedes. Saludos
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Hola Buen día Nallely, Contamos con habitaciones JR. Suite desde $6,455.00 por noche para 2 personas. Te comparto con gusto nuestro número de reservaciones para poder brindarte un mejor servicio. 726 262 9100 Ext.2 Saludos Excelente día.
0 votes
Hola Nallely, el temazcal para 2 personas lo tenemos desde $2750 pp, Te comparto con gusto nuestro número de Spa para poder brindarte un mejor servicio 726 262 9100. Saludos. Lindo día.
1 vote
Alguien ha pasado aquí Año Nuevo? Cómo es la comida y el ambiente?
No lo recomiendo
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"Choose the rooms in the upper building"
"Best place in Valle? Perhaps!"
"Pick any rooms closer to the middle of the resort, better view."
"Book by phone, daylight hours, weekdays. Habla usted Inglés? If you succeed, then your Spanish is good enough to enjoy the stay."
"Avoid this hotel if you can, much better and cheaper options are available in Valle"
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PRICE RANGE
US$260 - US$381 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el santuario hotel and valle de bravohotel el santuario
LOCATION
MexicoCentral Mexico and Gulf CoastEstado de MexicoValle de Bravo
NUMBER OF ROOMS
64
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