Susurros del Corazón

Susurros del Corazón

Desarrollo El Banco Carretera a La Cruz de Huanacaxtle Km 14 Desarrollo El Banco, Punta de Mita 63734 Mexico
Traveller (155)
Room & Suite (26)
Pool & Beach (18)
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About

4.5
#9 of 16 hotels in Punta de Mita
4.9 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Charming
Languages Spoken
English, Spanish
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Children Activities (Kid / Family Friendly)
Pool / beach towels
Private pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Restaurant
Outdoor dining area
Poolside bar
Kids club
Kids pool
Airport transportation
Spa
Concierge
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Room service
Safe
Minibar
Complimentary toiletries
Room types
Non-smoking rooms
Suites

Location

Desarrollo El Banco Carretera a La Cruz de Huanacaxtle Km 14 Desarrollo El Banco, Punta de Mita 63734 Mexico
Name/address in local language
4.5
4.5 of 5 bubbles96 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Susurros del Corazón hotel garners high praise for its tranquil ambiance, pristine cleanliness, and luxurious amenities, including a peaceful beach and a top-notch spa. Guests appreciate the modern rooms with stunning views but have raised concerns about privacy and occasional maintenance issues. While the staff's friendly and attentive service is often highlighted, some travelers have experienced service delays. Despite acknowledging the hotel's luxury, reviewers question the overall value, citing steep prices for dining and additional services.
Atmosphere
Tranquil
Rooms
Modern
Value
Expensive
Cleanliness
Pristine
Service
Inconsistent
Amenities
Relaxing

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96Reviews3Q+A14Room tips
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Detailed Reviews
Aaron N wrote a review Feb 2023
New York City, New York104 contributions73 helpful votes
5.0 of 5 bubbles
We stayed at this brand new hotel over the Christmas break. The general manager Jose Adames personally welcomed us to the new resort. A large number of staff moved over from other 5 star hotels in the area when this hotel opened. The hotel is beautiful and has 3 large pools in addition to our private plunge pool on the patio of our room. Since it's new the resort is working out the bugs I believe the pools will be warmer in the future. The weather was 79 degrees Fahrenheit every day so beautiful but maybe not warm enough to heat up all the pools. We thoroughly enjoyed the food and the restaurants by the beach have seating that let's you enjoy the beach views morning or sunset. We stayed in a suite, I believe half the suites were open with under 100 total guests at the hotel when we stayed allowing for some personal attention from all staff around the resort. We also went on a couple excursions, surfing and the UTV experience. We enjoyed both booked through the resort, you can also book directly with other surf shops if you want to surf more than one day for a lower cost. They are currently expanding the footprint with additional residences and have sold another section of residences/villas but thankfully we did not hear any construction noise etc. Our one mistake was leaving behind a couple stuffed animals which the staff Hector and Bayron were so kind to organize their return all the way to NYC. Thank you so much, we loved our stay and can't recommend the hotel enough to our friends and family.
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Date of stay: December 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Adames, General Manager at Susurros del Corazón
Responded Apr 18, 2023
Dear Aaron, We truly appreciate you taking the time to write such wonderful words about your visit to Susurros. We are very proud of the team and the product our owners have put together here in Punta de Mita. We hope that you will consider us again for your next Christmas break! Cheers! Jose Adames, General Manager
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49kimj wrote a review Mar 2023
109 contributions62 helpful votes
+1
5.0 of 5 bubbles
Amazing property with beautiful white sand private beach stretching approx half a mile. The ocean is swimmable and we took paddle boards out one day (Jimmy guided us around and we loved his company). Rooms are extremely cozy, spacious and we were impressed with all of the small details. The patio has very comfortable seating areas with great views over the resort and ocean. I cant imagine that any room would not be great (we had an ocean view studio on 2nd floor which was a perfect size for us). Every morning, we enjoyed either private training sessions (with Franco) or complimentary boot camps on a grass area overlooking the beach and ocean which made our workouts very enjoyable. Franco brings such positive energy to each session. There is an approx 1.5 mile walking trail through the grounds of the resort which we also enjoyed each morning. The chairs at the beach and at the 3 pools are extremely comfortable with amazing servers, especially Mario and Carlos.

We ate lunch at the beach and enjoyed the two restaurants for dinner. Although a limited menu, we found plenty of different incredible options to eat everyday.
The waiters were extremely knowledgeable and passionate about the food options which we much appreciated. While we were there, they opened their new food truck at the concierge area that is open from 7am-3pm and serves incredible coffee, fresh fruit, parfaits and other bakery snacks. This is a great option for the resort and was very yummy (the green juice was fantastic). They have a special coffee brewing system their that was imported from Asia. Ivan, the beverage manager is passionate about making sure guests experience the best. We enjoyed our time at this resort and felt like there were not many guests there because the resort has so many places to relax. This is definitely a resort to be visited. We will be back!
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Date of stay: February 2023
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Adames, General Manager at Susurros del Corazón
Responded Apr 13, 2023
Dear Kim, If only we could bottle the Franco magic and send it to you we would. Returning to Paradise is the other way you could experience that Franco energy again. Thank you for taking the time to write such a beautiful review. Cheers!
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Stephanie H wrote a review Mar 2023
Corona del Mar, California2 contributions10 helpful votes
5.0 of 5 bubbles
Our first time in Punta Mita, and we chose the newly opened Susurros del Corazón, Auberge Resorts Collection hotel. The stay - was terrific. The suburban promptly picked us up on time and drove us to the resort, whereby our concierge greeted us with a welcome drink and took us directly to our room. We had an excellent view of the pool and ocean from the second floor. The pool staff goes above and beyond. I cannot say enough nice things about Victor and Natalia (well done)! This resort feels like a place you could call home. It's relaxing and inviting.

Full transparency: the hotel is still building residential properties around the perimeter, BUT you can hardly hear any construction. Also, the hotel charges a 15% service fee on top of the room rate (not including taxes), so expect to pay an additional 30% a day just for staying there (food and drinks not included). I know this is common practice in Mexico, but I'm not a fan.
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Date of stay: March 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Second floor - Room #31 (excellent)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Adames, General Manager at Susurros del Corazón
Responded Apr 13, 2023
Dear Stephanie, We are honored you chose us for your first visit to Punta de Mita considering the amazing choices here in our beautiful destination! Thank you for your lovely review of your experience. We are humbled. As for the service charge, we understand you are not a fan, however, we wanted to assure you every cent of that service charge goes to the staff. We truly hope we can welcome you back very soon!
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JohnandKristy S wrote a review Jul 2023
Aledo, Texas38 contributions49 helpful votes
+1
5.0 of 5 bubbles
This was our second trip to Susurros already. The resort is wonderful. The rooms are decorated beautifully. Every room has an ocean view. The beach is amazing and great for a walk. The entire resort is VERY quiet and peaceful. The service was as nice as anywhere we have ever been. The staff is very friendly and are there to take care of your every need. The food was amazing! What else can we say?

Try to book the "Sky Deck" room. It is the best room in the resort. It is not easy to get and you may need to email reservations or call directly? There is only one Sky Deck room; and it is special. It would be especially nice if you could get it in the fall or spring when it is not quite so warm. It is VERY private. We ate our dinner every night up on the Sky Deck because is was so beautiful and peaceful. It was like we had the entire resort to ourselves! It would be a great Honeymoon suite! These pictures are views from the Sky Deck room! When we return we will certainly try to book it again.
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Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: The massage therapists are all VERY good. We had 2 massages in 3 days because it was so nice. ...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rissy307 wrote a review Apr 2024
1 contribution
5.0 of 5 bubbles
This place gave me sticker shock, but I will tell you that its worth the extra cost. They absolutely go above and beyond, the amenities are high end, the room are high end and well appointed, there is nothing cheap, plastic, dirty or broken about this place. Its a small resort so everyone is a VIP and the staff made sure I didn't lift a finger (a new experience for me) they even wrapped me in a towel as I got out of the pool and made sure my umbrella was always perfectly shading my lounge chair. It has an immaculate beach and 5 star dining as well. It simply doesn't disappoint and I will be saving up to go back.
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Review collected in partnership with this hotel
Date of stay: April 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kona3241 wrote a review Mar 2024
Little Silver, New Jersey101 contributions62 helpful votes
5.0 of 5 bubbles
I've stayed at some of the finest resorts in the world and Susurros is among the best. From the moment you arrive and greeted by a friendly face and a specialty cocktail, you feel right at home. This resort raises the bar for service and hospitality. The grounds are immaculate. All 3 pools are spectacular. The gym is one of the best I've been in , the spa is amazing and the lunch restaurant serves up delicious treats. Must try lobster taco's and queso! Wash it down with local mezcal. The restaurant down by the beach, is such a cool vibe, we could have sat there all day. I highly recommend. We stayed in a 2 bedroom villa and it was perfect! The whales put on a show each morning and we were lucky enough to watch it all from our wonderful balcony! In room washer/ dryer, large floor plan, full kitchen with chic den area made our stay comfortable. Not to mention the rooftop deck where we enjoyed midday cocktails. Fireplace at night and warm jacuzzi was a great touch. But what makes this resort special are the people! Management has done a superb job staffing the resort with top notch staff who assist with all your needs. NO is not an option for this group! Every employee from the pool attendants, to restaurant servers, the gentlemen who picked us up in golf carts, to our wonderful cuates Anna & Richie, this crew is among the best! Anna & Richie took care of all our reservations, car services and excursions. They were so great to us, they overheard me say I love tamales and the next day Richie brought us 2 baskets of homemade local tamales to our room and it was one of the highlights of our trip. So special and very much appreciated! 5 star staff, 5 star property , 5 star experience!
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susan K wrote a review Feb 2024
Saint Paul, Minnesota204 contributions123 helpful votes
5.0 of 5 bubbles
My husband and I stayed at Susurros on a 4-day mini-vacation to get some sun and heat over the winter. We really enjoyed our time at this facility. It has a small, intimate feel and it’s very easy to get around the property. The service was excellent overall. The quality of the food at the main restaurant and nearby bar was very good, though as expected at a luxury hotel the prices were extraordinarily high. The beach is very good, one of the better ones we have been to. Lots of room, no crowding and decent sand. The room, pools and fitness center were all solid and what you would expect at a high end resort. Enjoyed the exercise and yoga complementary activities. Did not book any of the “experiences” like the tequila tasting or the cacao ceremony because we just couldn’t get to a $100 per person price point for the offering.

Overall, the resort provided a relaxing, enjoyable vacation away from it all. A great option in the Punta Mita area!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana M wrote a review Dec 2022
Puerto Vallarta, Mexico10 contributions1 helpful vote
+1
5.0 of 5 bubbles
I have travelled extensively around the globe for work and pleasure. This resort was amazing from the time we arrived. We were greeted by our assigned concierge person Ana, the resort manager Ricardo as well as assisted by Yazmin. As we exited the SUV that drove us there we were offered a very refreshing fermented pineapple drink and Ana walked us directly to our ocean view suite. No check in counters or waiting in line. The suite was absolutely gorgeous and comfortable. We spent time in the adult pool (one of three pools on the property). Had an amazing lunch fueled with tropical drinks. Walked in the softest crystal white sand on the beach, swam and soaked in the sun. Dinner at their restaurant was another masterful culinary experience and we opted for the fresh Seabass to share along with some side dishes. The service was impeccable, great wine list as well as amazing desert. I will definitely be back. Most peaceful and restful resort ever. The best part is that this resort is more smaller and intimate than some of the very large resorts that require a lot of walking or golf carts to get around.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Adames, General Manager at Susurros del Corazón
Responded Apr 20, 2023
Dear Diana, Coming from an experienced traveler like yourself we are humbled by your feedback! Thank you for coming to visit us so early on in our opening. We are happy you experienced Ana and Yaz as they are both such loved members of our family! We are blessed to have a Caribbean style beach to compliment the resort! Please come back very soon! Jose Adames, General Manager
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christine h wrote a review Jul 2023
Irvine, California73 contributions64 helpful votes
+1
4.0 of 5 bubbles
Heaven on Earth!! This new Auberge Hotel is soooo luxurious. I was really debating to go to the St. Regis or Four Seasons as everyone recommended, but glad that we came here instead.

We were told that the occupancy was nearly full when we were there, but we never saw more than 15 people around the property. Susurros has an extremely quiet, tranquil, relaxing vibe and the design and décor is Gorgeous. The service was amazing, and the butlers went out of their way to setup different surprises for us for our Anniversary, which were very thoughtful. I felt like a celebrity on vacation!

The reason for 4 stars instead of 5 was that the food was quite underwhelming, and we had much higher expectations. We frequently go to the Auberge Esperanza in Cabo San Lucas, and the service and décor is on par with that, but the food in Los Cabos is far superior. We did quite enjoy the drinks though.

One thing to note is that the rooms, villas and their patios don't offer a lot of privacy. We were located in back behind the pool area with ocean view, but could see into every space of the resort, and into many of the villas. Speaking of Villas, we toured one of the Villas to check it out, and would definitely come back with a group - they are gorgeous and have a few different configurations! The villas here are superior to the ones at the Auberge Esperanza in Cabo San Lucas in my opinion.

All-in-All, we would definitely come back and recommend it for an adult romantic relaxing vacation with your partner or a group of friends. Kids are allowed, but it's not really that type of a vibe and I don't want to be around kids on my vacations anyways. Hopefully any new opening kinks will be worked out by then!
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Date of stay: March 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Scott K wrote a review Jan 2023
14 contributions1 helpful vote
+1
5.0 of 5 bubbles
Let me start by saying that November 2022, one week after the Hotel opened, was the FIRST visit by my wife and me to this hotel and resort. We had such a wonderful experience that my wife returned with our daughter as a 30th birthday present in December 2022, and my wife and I are leaving next week for her third visit and my 2nd visit in under 3 months! The property is gorgeous, the size is intimate, and the staff is unmatched in their attention to detail, their friendliness, hospitality and thoughtfulness, their efficiency, and their desire and ability to make their guests feel like they are at home. Guests are assigned a staff member who is responsible for helping them arrange activities, have everything they need for a wonderful stay, and just to check on how the guest’s vacation is going. We were lucky enough to be assigned to Ana, who has become a family friend to us, and has gone out of her way to help make each visit memorable. I told her that we were celebrating my wife’s birthday, and I needed ideas to make her day special, and she and the staff arranged a private candlelight dinner for 2 on the beach. We felt like we were the only guests at the hotel, and the evening was perfect. We then returned to the room to find that she had left decorative gifts for my wife! That was just one of the many things Ana did to make our stay perfect. The hotel management (kudos to Vanessa and Byron) is just as attentive and dedicated to our satisfaction. There are 2 restaurants on site, and both were delicious, service was prompt, and special requests were accommodated. Though it is a new hotel, it was run by an experienced team and you’d think it had been in business for years. We have stayed at many highly rated resorts over the years, and my wife says. we never have to go back, as this is now her favorite place. I agree, and I hope that they don’t start letting success go to their heads. I’m already packing for next week, and we are bringing a new family member- our dog Winston.
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: The hotel property is under a multi year development plan, but we never were disturbed by...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Adames, General Manager at Susurros del Corazón
Responded Apr 19, 2023
Scott, thank you for being the loyal customers you are! We have enjoyed getting to know you and the family here and the staff feel you are now part of the family! We hope we do become your permanent home here in Mexico and we cannot wait to see you again! Please remember to bring Winston......he is very loved here! Jose Adames, General Manager
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PRICE RANGE
C$1,642 - C$2,269 (Based on Average Rates for a Standard Room)
LOCATION
MexicoPacific CoastNayaritRiviera NayaritPunta de Mita
NUMBER OF ROOMS
159
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Susurros del Corazón - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Susurros del Corazón
Which popular attractions are close to Susurros del Corazón?
Nearby attractions include Destiladeras Beach (6.2 km), Playa Punta De Mita (3.8 km), and El Anclote (4.3 km).
What are some of the property amenities at Susurros del Corazón?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Susurros del Corazón?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at Susurros del Corazón?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Susurros del Corazón?
Yes, parking is available to guests.
What are some restaurants close to Susurros del Corazón?
Conveniently located restaurants include Spice Market, Venazú, and Chevychería.
Are there opportunities to exercise at Susurros del Corazón?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Susurros del Corazón have airport transportation?
Yes, Susurros del Corazón offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Susurros del Corazón?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Susurros del Corazón?
The staff speaks multiple languages, including English and Spanish.
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