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Luxury Bahia Principe Sian Ka'an Don Pablo Collection

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#5 of 23 Hotels in Akumal
Certificate of Excellence
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6,771 Reviews from our TripAdvisor Community

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There are newer reviews for Luxury Bahia Principe Sian Ka'an Don Pablo Collection
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Showing 4,550: English reviews
Reviewed 11 August 2016 via mobile

We did enjoy the stay as we were on our honeymoon, we thought maybe we would have gotten a room upgrade because it's a special time in our lives. We did have a few problems through the the week. First the roof top was leaking one day, then another day the hot water was yellow then also another day ants...

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Helpful?
Thank Affan U
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Guest, Thank you for taking from your time to share the positive aspects from your stay that contributed to make your honeymoon pleasant. We also would like to offer you an apology for the inconvenience mentioned and the lack of follow up in your particular case. We love customer service, thus we do our utmost to contribute to comfort...

Reviewed 10 August 2016 via mobile

Returned from a fab visit to Sian Ka'an. Food was fantastic, so much choice! Service from bar staff,waiters,butlers and reception staff was outstanding. Room was comfortable and kept very clean. I would have liked a full length mirror though! Lots of great cocktails to sample. The alcohol was all premium brands. They even had absolut pear vodka!! Beach was lovely...

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3Thank Ann M
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Ann, We all want to thank you for sharing your upbuilding and positive comments regarding your visit to our hotel, something we always endeavor to accomplish is the comfort of our guests, and by reading you had a good time we feel proud and eager to keep up the good work. Thank you for your feedback and looking forward...

Calgary, Alberta, Canada
Reviewed 9 August 2016

We had a fantastic stay here. The service was over the top. The buffet was never ending and delicious, there was always an excellent assortment of light offerings to the down right sinful. There was always plenty of food out and you rarely had to wait for anything. The dining room is huge and you never felt like you were...

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Helpful?
2Thank lotsafun_2004
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Guest, It was truly a joy to welcome you here in our hotel. Thank you for taking from your time to share the positive aspects that made from your stay something memorable. We feel flattered by reading you had a good time, and that you have truly enjoyed from our facilities and services at your disposal. Looking forward to...

Crewe, United Kingdom
Reviewed 9 August 2016 via mobile

This hotel is fantastic!! We were so impressed! The grounds are gorgeous and so well kept and the room is beautiful and cleaned well every day and minibar re stocked. The food is unbelievable, really fantastic! The buffet and the restaurants, we strongly recommend Arlequin (Akumal) and Don Paublo (Tulum) as they were outstanding. The service here is brill, you...

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5Thank Danielle H
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Danielle, Thank you for taking from your valuable time to share your positive and upbuilding comments about our hotel. It was truly a pleasure to host you, and you can be sure our entire team will be happy to welcome you back in the near future! As you might know, we are not perfect although we would love to...

Caldicot, United Kingdom
Reviewed 9 August 2016

Restaurant reviews Alux - maitre D' welcomed other guests very differently champagne on arrival and window seats - we were sat in the middle - prob worst table as the there wasn't a table next to the toilet exit! No champagne on arrival even though we were on the same tariff as other guests! Some other guests received the same...

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1Thank Melanie D
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Melanie, On behalf our entire team that makes up our hotel, we want to truly thank you for taking from your time to share your detailed feedback regarding your recent experience in your stay among us. We would love to welcome you back, and be sure will use your feedback to improve in the areas you have kindly mentioned....

Cypress, Texas
Reviewed 6 August 2016

Friendly staff, great accommodations, access to three other resorts depending on your mood, entertainment and good food and drinks. You can't go wrong visiting this resort. Our only hiccup was that we lost our GoPro at one of the pools. Hopefully it shows up with Lost and Found.

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2Thank Aracely M
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear guest, Thank you for choosing us and for making us participants of your experience at our hotel. We would like to take this opportunity to thank you for your feedback regarding your recent stay at our hotel. We are very happy to hear that you had great vacation and hope we can repeat this wonderful experience in the near...

Stoke-on-Trent, United Kingdom
Reviewed 6 August 2016 via mobile

Stayed here for 1 week with my husband. Best buffet food we have ever experienced. We loved the beach and water. They could have done with more staff on the beach to make and bring drinks. Shuttle service was excellent. Evening entertainment was good. Some areas and buildings looked in need of a paint. The tiles of the pool were...

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2Thank Nads778
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear guest, Thank you for choosing us and for making us participants of your experience at our hotel. Your feedback is very welcome and valued. We value all of our guest’s comments, that does not just include the positive but the negative ones as well. Nevertheless, we are pleased that you were very satisfied with the buffet, the beach and...

Reviewed 6 August 2016

Hotel concept is amazing. Located in the jungle you can listen to beautiful tropical birds singing while relaxing with tasty cocktails. If you like great food and delicious cocktails this is the place for you. Staff very friendly and couldn't do enough for us. Each restaurant at Sian Kaan was of the high standard and service second to none. (restaurants...

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4Thank Zivile R
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear guest, Thank you for the time you have taken to share your wonderful experience during your recent stay with us. We are sorry for your disagreement of the dolphinarium in the hotel complex; this attraction is being in hands of a professional organization, as an enterprise with experience in the building of a controlled habitat in specially created aquariums....

Reviewed 5 August 2016

I loved it. First time I've been to an all inclusive and this was definitely bar-setting for future trips. My birthday is coming up in October and I've decided to go again. Twice in one year to the same resort... yep. I liked it that much. The staff are amazingly friendly, patient, and their English is solid. The place is...

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2Thank Lindsay D
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear guest, First of all we want to thank you for trusting and for choosing us to enjoy your holidays. We really appreciate you taking the time to send some valuable comments about your stay. It is for guests like you who send some nice words after their holiday, that our staff finds every day the motivation and energy to...

Reviewed 5 August 2016 via mobile

Family of ours had their 3rd visit at the time we were here and they told us that a lot of the extras had been cut back. Don't get me wrong it's still a great hotel. The food variety in the buffet is good the room we had was central to pools snack bar etc, was clean and tidy and...

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2Thank markfleetwood72
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear guest, Thank you very much for taking the time to leave us a comment. We truly appreciate your feedback in order to continuously improve our service and standards. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 

Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Address: Carretera Chetumal | Cancun Km 250, Akumal 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $266 - $556 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Riviera Maya/Akumal, Mexico
Hotel Style:
#2 Romantic Hotel in Akumal
#2 Family Hotel in Akumal
#5 Spa Hotel in Akumal
#5 Luxury Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Luxury Bahia Principe Sian Ka'an Don Pablo Collection staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have less staff noise, pool side rooms are lots of fun, jungle side are very quiet and private.”
vicmica, 23 Apr 2017 | Read review
“Whatever your style, it is worth it to ask for preference in room location on the grounds.”
MoniqueB48, 23 Apr 2017 | Read review
“You don't want to be behind the stage off the lobby. It would be very noisy until about 11pm”
shihtzu2, 23 Apr 2017 | Read review
“We were hoping for a 2nd floor but ended up with a ground floor and still no complaints!!! AC worked perfect and never any noise!!!!”
649betty, 22 Apr 2017 | Read review
“choose a room that looks out over the jungle, instead of inwards towards the resort. It will be much more quiet at night.”
rachelcZ2786PH, 22 Apr 2017 | Read review
5 of 5