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Luxury Bahia Principe Sian Ka'an Don Pablo Collection

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#5 of 23 Hotels in Akumal
Certificate of Excellence
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6,788 Reviews from our TripAdvisor Community

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There are newer reviews for Luxury Bahia Principe Sian Ka'an Don Pablo Collection
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Showing 4,560: English reviews
Toronto, Ontario, Canada
Reviewed 21 June 2016

My boyfriend and I travelled here from June 9-16 2016. I will start with the positives and mention a few things that could be worked on. Positives: Hector at the front desk was always a pleasure to deal with! He helped us with any inquiries and always had a positive attitude. The resort itself is beautiful and very well maintained....

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Helpful?
1Thank Erika I
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear guest, First of all thank you for trusting and for choosing us to enjoy your holidays. We really appreciate you taking the time to write some valuable comments about your stay at our hotel. The comments and suggestions we receive from our guests are very important to maintain the quality and will be taken into great consideration. We thank...

Reviewed 20 June 2016

I recommended this hotel to my friends. The resort is beautiful , The beach is beautiful and not crowded also has a swing bar. The Buffet was good for the first 3 days then it will run right through you. The wifi was a pain they only allow 2 devices and will make you login in what if felt like...

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Helpful?
Thank Michael P
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear guest, It is a pleasure to read you had a wonderful time among us; thank you for your trust and preference as your holiday destination; our entire team is very happy to read your comments and we all send you our warmest regards. It is our hope to welcome you back in the future and host you as you...

Bristol, United Kingdom
Reviewed 19 June 2016 via mobile

We stayed in a penthouse suite at the beginning of June. At first sight the hotel does look very impressive, and the lobby area and bar are very nice. We upgraded our room from a garden jacuzzi suite to a penthouse with our tour operator (thomsons) a couple of months before arriving and I am glad we did. The garden...

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Helpful?
Thank toriekel
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear guest, Thank you very much for post your review about you recent stay at our resort; we value all the comments we receive, that does not just include the positive but the negative ones as well. We are very concerned to learn about your disappointing. I would like to make a heartfelt apology that your stay was not up...

Alberta, Canada
Reviewed 18 June 2016 via mobile

First off I feel the need to say that they have 4 resorts. Two are in the beach, one is set back from the beach and this resort is across the highway, so you take a shuttle to the beach. The shuttle really does get old. This resort really is not 5 star, but if you compare you will see...

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3Thank orchickie
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear guest, On behalf of the Luxury Bahia Principe Sian Ka'an team, I would like to take this opportunity to thank you for the review regarding your recent vacation at our hotel. We appreciate that you in between all of your disappointing experience in our resort, you still have enjoyed the shows and the beach. I would like to make...

Hradec Kralove, Czech Republic
Reviewed 16 June 2016

I recommend this place to anyone who wants to enjoy their vacation as much as possible. The room was great, clean and fully equipted. Food everywhere was amazing. Maiko was my favorite place to eat. Buffes gets the same after Two week stay. All the employes were Věry helpful and gave profesionál Service! Beach is beutiful and not crowded ať...

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Helpful?
Thank plasilovamichaela
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear guest, On behalf of the entire team I would like to take this opportunity to thank you for your comments regarding your wonderful vacation at our hotel. It is a pleasure to read that we met your expectations during you stay and that you enjoyed your room, the great food, the excellent service, and the beautiful beach. We are...

Hemel Hempstead, United Kingdom
Reviewed 16 June 2016 via mobile

Just returned from our 11 night stay. A fantastic resort where your every need is catered for by the fantastic staff from waiting staff Faustino and Eric to the animation team Jesus and Antonio to the room cleaner and Beach waitresses. Food first class especially the buffet and a la carte restraunts so far better than the sister hotels by...

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1Thank Cheryl S
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear guest, First of all we would like to thank you for taking time to write your experience regarding your stay at our hotel. It is an honor for us to know that you had a wonderful experience. We hope we can repeat this wonderful experience in the near future; it was our pleasure to be at your service! Best...

Hiram, Georgia
Reviewed 16 June 2016

My husband and I stayed at Sian Ka'an for our first wedding anniversary. I have very mixed feelings about our stay, and I will be as honest as I can about it -- The hotel is on the Bahia Principe resort about 75 minutes from the airport. It is one of, I believe, four hotels on the grounds. We chose...

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2Thank Travel_Lover_DD
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear guest Thank you for taking the time to post a review of our hotel. I would like to extend our sincerest apologies for any inconveniences which you may have experienced as a result of the situations you have brought to our attention. Thank you for your honest feedback and we hope to have another opportunity to welcoming you in...

Toronto, Canada
Reviewed 16 June 2016

We had a superior garden view room. It includes a large terrace area with table and chairs plus lounge chairs and an outdoor hot tub for two. The room is large and the bathroom functional. The butler service was great as he filled our hot tub and put bubbles and candles around it for a time you schedule it for....

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Helpful?
Thank Jamie H
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear guest, First of all thank you for trusting and choosing us to enjoy your holidays at the Mayan Riviera. We appreciate so much that you have taken the time to write your positive comments and detailed review concerning your recent stay, overall the great staff. We would be delighted to welcome you again at the Riviera Maya! Sending you...

Reviewed 15 June 2016 via mobile

Everything here is 5 * I'm Totally in love....with this place and will be booking for our 20th wedding anniversary next year I do not want to go home just perfect in everyway this really is a piece of HEAVEN Met some wonderful people STAFF amazing can't do enough for you If your planning to come Mexico This really is...

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Thank Tara E
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear guest, Please receive greetings from us; we would like to thank you for choosing us to spend your holidays. It is an honor for us to read that you had a fantastic experience and that you enjoyed the service of our staff. It is for guests like you that our resort remains one of the most appreciated hotels in...

louisville, ky
Reviewed 15 June 2016

We just returned from five very relaxing days at Sian Ka'an. We've stayed at many other all-inclusives so have a good base of comparison (Valentin, Iberostar, Grand Palladium, Marina el Cid, Sandos, Grand Sirenis, Royalton, etc.) For food and service, Sian Ka'an cannot be beat -- the food presentation was just EXQUISITE and everything was DELICIOUS. We ate at several...

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1Thank EG1970
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear guest, We are glad to know that you had a fantastic time at the Riviera Maya while you stayed in our hotel. Your feedback is very welcome and valued. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. Thank you for the mentioning the areas and things you enjoyed as the...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 

Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Address: Carretera Chetumal | Cancun Km 250, Akumal 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $265 - $558 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Riviera Maya/Akumal, Mexico
Hotel Style:
#2 Romantic Hotel in Akumal
#2 Family Hotel in Akumal
#5 Spa Hotel in Akumal
#5 Luxury Hotel in Akumal
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Penthouse suite has a large balcony with soaker tub, table and chairs and loungers.”
Garth_Ross, 27 Apr 2017 | Read review
“Remember second floor are 40 steps up but we never had any noise problems”
pepplerr, 26 Apr 2017 | Read review
“2nd and 3th floors are better”
diannarodabaugh, 26 Apr 2017 | Read review
“No comment”
241davent, 26 Apr 2017 | Read review
“Higher floors have less staff noise, pool side rooms are lots of fun, jungle side are very quiet and private.”
vicmica, 23 Apr 2017 | Read review
5 of 5