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Grand Palladium Colonial Resort & Spa

Bookit.comUS$217*
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#8 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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5,019 Reviews from our TripAdvisor Community

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Showing 3,446: English reviews
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Newberg, Oregon
Reviewed 2 days ago NEW

Beautiful resort and especially clean, but the food seriously needs improvement, even in the alacartes. The Brazilian steakhouse was plain bad....tough, overcooked food after waiting an hour for table in half full restaurant. And...lock your door...they just barged in once, and then it took three calls to get cold water in the mini fridge. Pools and beach are amazing! Overall,...

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Helpful?
Thank lishm2016
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear lishm2016, Thank you for your visit at Grand Palladium Colonial and for sharing your feedback with us. This information lets us know what we are excelling in and what we need to work on. We are delighted you found our resort pools and beach amazing and that you were very satisfied with the attentions received from our friendly staff,...

Crawley, United Kingdom
Reviewed 3 days ago NEW

Just returned from 2 weeks at the Grand Palladium Resort and cannot recommend it too highly! We stayed at the Colonial, one of the four main Hotel complexes on the site, the others being the Kantenah, the Riviera and the White Sands. Really, there are two main centres one being occupied by the Colonial and Kantenah and the other the...

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Helpful?
2Thank DavidP2957
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear DavidP2957, It is a pleasure reading your review about your recent vacation with us at Grand Palladium Colonial. We are so happy to have received you again and be able to impress you with our services and facilities, we are glad that you noticed the improvements we have made in the quality of food. Thank you for sharing how...

Reviewed 3 days ago NEW

Stayed here for two weeks over Easter 2017. It is a large resort comprising of 4 hotels sharing facilities, but it is easy to get around & is not actually as large as it would appear on videos we had seen on the internet. There are 2 huge main pools with swim up bars, 2 adults only pools, a sea...

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Helpful?
2Thank Steve T
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Steve T, Thank you for this enriching review, we are happy that you enjoy your stay with us at Grand Palladium Colonial. First we want to thank you for highlighting all the aspects of your stay that you enjoyed so much, we are glad that you enjoyed having a comfortable room to relax with a good location close to...

Scarborough, Maine
Reviewed 4 days ago NEWvia mobile

This is a very nice family resort and young couples resort. Most of the entertainment is geared towards children even the evening shows. There is a nice pool slide and play area set up for children in the pool area. Most of the entertainment for adults does not begin for the most part until after 10 pm. The one dance...

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Helpful?
2Thank Ernie M
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Ernie M, Thank you for sharing your experience about your recent stay at our Grand Palladium Colonial Resort & Spa. First, we would like to also thank you for your nice feedback regarding the helpful attentions received from our staff at all times, the transportation facilities and our nice beach, and for highlighting the services and facilities for kids...

Edmonton, Alberta
Reviewed 4 days ago NEWvia mobile

We had a great time at Grand Palladium (Colonial Resort) and found that this resort has amazing service and is incredibly clean. With their own water purification system, the tap water is drinkable. Great staff, all around (there were two small exceptions and I will mention them at the end). The photos are accurate and so I'd like to provide...

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1Thank aemvk
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear aemvk, You don´t know how happy and grateful we are that you and your family spend such a pleasant vacation during your stay at our Grand Palladium Colonial. We know how difficult it is for our guests to choose the ideal Hotel, and that best suits what they are looking for their dream holidays, especially when traveling with teenagers....

Reviewed 4 days ago NEWvia mobile

Amazing holiday ! Entertainment team so lovely ! Arianna is a lovely and kind person , so happy to meet her , made my holiday even better . Shows in evenings were brilliant, Alice - one of the dancers is so talented and a wonderful person

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Helpful?
1Thank Molly H
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Molly H, Thank you so much for your review; we are delighted to read that you have enjoyed your stay at the Grand Palladium Colonial and left amazed and were very satisfied with the overall provided services. We are glad to know that the entertainment activities were a very important aspect of your stay that you loved so much...

England
Reviewed 4 days ago NEW

3rd time and as good as ever. Would like to thank all the staff for giving us another fantastic holiday. Was there from 6th to 20th April. Food was great in a la Carte's with just a couple of exceptions, food only warm in Rib and More, second visit to Mexican actually give me my wine after finished meal. Buffets...

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Helpful?
Thank CoachColin
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear CoachColin, First and foremost, thank you for your good comments and feedback from your 3rd stay with us at Grand Palladium Colonial. We feel glad to realize that you had a fantastic holiday and that there were some outstanding staff members who helped to making sure you had the vacation you were expecting; we will let the people you’ve...

Watford, England, United Kingdom
Reviewed 6 days ago NEW

First floor room in 'Colonial' 1' block. Family group of three plus separate room for grandparents on ground floor. There for 2 weeks over Easter hols. Absolutely beautiful hotel complex. Spotlessly clean everywhere, all staff very friendly and helpful, couldn't have done more to assist us. Resident Doctor spoke excellent English when we needed to see her and was very...

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Helpful?
4Thank Dee M
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Dee M, Thank you for selecting our Grand Palladium Colonial for your family holidays at the Riviera Maya. It is wonderful to read that you loved every aspect of your stay, from the attentions to your family from our helpful staff, to our beautiful natural grounds in the Mayan Jungle with all kinds of wildlife, to the entertainment activities...

Reviewed 1 week ago via mobile

We have been here for 3 days so far. The place is beautiful and staff is great. If you plan on eating other then the buffets this is not the place for you. We have tried booking the Japanese restaurant 2 days in a row only to be told the only thing available was 1030pm. You need to be at...

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Helpful?
6Thank Bobbie Jo O
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Bobbie Jo O, Thank you for your preference on selecting our resort to celebrate your wife’s birthday, we know how valuable your holiday time is and we are grateful for the time you took to share your comment with us. We deeply regret the impression you have of the reservation system we have, reservations are not required for most...

London, United Kingdom
Reviewed 1 week ago

We had three nights here last week. Let me get the bad bit out of the way first... worst hotel bed I have slept in in 30 years of international travel. Mattress like a marshmallow. Bed themselves like a dolls house bed in terms of size. Abysmal does not come close. They should remove and burn them all. Other gripes.....

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Helpful?
4Thank NormaStit
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear NormaStit, First of all, thank you for visiting us during 3 days at Grand Palladium Colonial with your family. We appreciate your kind remarks about the things that were within reach of what you expected, like the great service received from our staff, the transportation facilities around property, the well-equipped gym that your wife and your son loved and...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $288 - $884 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 On the Beach Hotel in Akumal
#8 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
692 questions
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Questions? Get answers from Grand Palladium Colonial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Colonial is central”
lishm2016, 25 Apr 2017 | Read review
“Colonial Blocks 5 to 9 seem to be in the most central location for the resort”
N6581JQstevet, 24 Apr 2017 | Read review
“if walking is a problem shuttle service is excellent and can be requested by prior arrangement.”
468deem, 21 Apr 2017 | Read review
“Building 20 in Colonial is closest to everything. Kantenah buildings are right on the beach. Bring a power strip!!!”
isadiko, 14 Apr 2017 | Read review
“Explore a site map before booking to decide which location would be best for you”
kristap226, 11 Apr 2017 | Read review
5 of 5
Bookit.com
US$217* /night
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AMOMAUS$313
TravelocityUS$257
PricelineUS$259
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Prices are for 1 room, 2 adults
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