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Grand Palladium Colonial Resort & Spa

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#7 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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4,859 Reviews from our TripAdvisor Community

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Showing 3,353: English reviews
Tenby, United Kingdom
Reviewed 2 days ago NEW

Travelled to the Grand Palladium for a special birthday celebration and it was everything that we could have hoped for. Checking in was really easy and our room in Colonial Block 5 was ideally placed for most things in this hug he complex. There are small buses to take you anywhere that you want to go but to be honest...

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Helpful?
4Thank PJM2110
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear PJM2110, Thank you for your feedback and taking the time to post your comments. We are pleased to hear that everything was perfect during your stay. On behalf of the Grand Palladium Colonial family we want to thank you for highlighting all the aspects of your stay that you loved specially for your appreciations of our incredible staff around...

Toronto, Canada
Reviewed 3 days ago NEW

Travelled with my husband and 2 daughters. We had a very quick and smooth check-in and were immediately provided with information about the entire complex as well as a map. The bellboy brought us to our rooms which were nice and spacious. Our minibar was refilled daily and we were surprised with a different towel animal each evening. The chocolate...

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4Thank jm1167175
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear jm1167175, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are very glad that you enjoyed many aspects of your...

Isle of Wight, United Kingdom
Reviewed 3 days ago NEW

We've just returned from a two week holiday at the Colonial ,it was our fifth trip to Riviera Maya and this was the best resort weve stayed at. We were a bit apprehensive about the size but after a couple of days we managed to find most of the short cuts . One of the nice things was you can...

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4Thank mikebb149
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear mikebb149, We so much appreciate you taking the time to share such a wonderful review about your recent stay at the Grand Palladium Colonial Resort & Spa. We pride ourselves to go above and beyond to ensure our guests total satisfaction and feel happy that you enjoy your stay with us so much. We are also very appreciative of...

VillaVilla
Reviewed 6 days ago NEW

This was a very relaxed holiday the setting was perfect superb beach the adult pools were spot on, the service very attentive not over bearing. The food could do with some attention overall good but the so called a la carte restaurants were very hit & miss some days good other bad. Overall though a very relaxing and enjoyable holiday...

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1Thank VillaVilla
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear VillaVilla, We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your relaxing stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests. We deeply...

Indiana
Reviewed 1 week ago NEW

If you have been reading the reviews of this resort you will be getting a pretty good understanding what this resort is all about. This was our second stay at the Palladium Colonial, third in the Palladium chain. I hope this will be one of many times that we will return over and over. I hope to bring many friends...

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8Thank Anna1
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Anna1, First and foremost, thank you for believing in us and for making The Grand Palladium chain your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the services. Thank you very much...

Novi, Michigan, United States
Reviewed 1 week ago

My sister and I stayed at the Colonial in early February 2017 for 5 days. I have been to several all inclusive resorts in Mexico and I think the Colonial compares as follows: Things we really liked: 1. Beach - this was by far one of the best beaches on the Rivera Maya I have been to. Very wide with...

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8Thank Ina C
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Ina C, We thank you for writing the beautiful experience that you and your sister had at our resort Grand Palladium Colonial. All opinions good and bad are very important for us because only from our customer we can know the thing that we are doing right and what we can improve to meet their expectations, so we appreciate...

A TripAdvisor Member
East Lansing, Michigan
Level Contributor
4 reviews
5 helpful votes
Reviewed 1 week ago via mobile

This was my husband's and my first trip to Mexico and our first all-inclusive trip. The resort employees made it a good 1st! Everyone was very friendly and eager to help. We enjoyed the layout of the resort- the grounds were well-kept and a good mix of jungle and water, shade and sun, quiet or party. The map may seem...

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5Thank A TripAdvisor Member
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear guest, Thank you for the honor of being your first all-inclusive resort in beautiful Mexico, we are very happy that you had a great time at our Grand Palladium Colonial. We appreciate that you share your impressions about the services and facilities, and we particularly love when we realize how our people makes possible our guest´s dreamed vacations. Thank...

Wantagh, New York
Reviewed 1 week ago via mobile

We went here in June 2016 and let me start of by saying this was a beautiful resort with tons of things to do.  The property is large and transportation around the grounds are so easy. If you are lucky enough to find Cecilio, he represents everything that is right with this resort.  There's somthing for everyone here. They have...

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Helpful?
5Thank lisa h
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear lisa h, We are so happy that you loved your stay so much that you became a part of our big Palladium Travel Club Family, welcome! We hope this is the beginning of an endless list of memories shared in each of your vacations. On behalf of the individuals you mentioned, we thank you, and want to reiterate that...

Derby, United Kingdom
Reviewed 1 week ago

We stayed 24/01/17 for 11 nights, our room 1130 was in the 1st Block, located very near to Colonial Lobby, On arrival we found all staff very helpful and welcoming. Pools and grounds are very well looked after and the staff work very hard, It was lovely to see the Flamingos which were at the front of the Lobby, along...

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3Thank Fluffy24763
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Fluffy24763, Thank you so much for sharing your lovely experience at the Grand Palladium Colonial Resort & Spa with all Trip Advisor travelers. We are thrilled to read the memorable memories you are taking home, specially all the kind and dedicate attentions that you received from our friendly staff, we will definitely share your uplifting review, as they will...

Kent, United Kingdom
Reviewed 2 weeks ago

We stayed here in January 2017 for 2 weeks with another couple. When we first arrived they had not got our email asking for a ground floor room for us due to mobility problems, this was rectified straight away. The whole hotel was spotlessly clean throughout and all the water was purified on site so able to drink even from...

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5Thank cliffraggettbuilders
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear cliffraggettbuilders, We are indeed thrilled to hear that you were able to sit back relax, and have an enjoyable stay. A recommendation for other travelers to stay at our Hotel is the best reward for all our staff. Between taking a walk at the beach, to watching the animals that we have in our beautiful mexican jungle, to discovering...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $293 - $779 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 On the Beach Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Palladium Colonial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Virtually all rooms surrounded by trees so no beach views. Requested upper floor and got third floor in Colonial Block 5 which was ideal.”
 of 5 bubbles PJM2110, 19 Feb 2017 | Read review
“Would look into block 3 in the Colonial side as it is easy to walk to things , but still not too close to be noisy.”
 of 5 bubbles cliffraggettbuilders, 7 Feb 2017 | Read review
“Try and get villa's 7,8 or 9 to be centrally located. Villas with lower numbers are further from the pools & beach. There are no elevators.”
 of 5 bubbles WarmthSeakers, 3 Feb 2017 | Read review
“In colonial section choose the Mayan suites”
 of 5 bubbles adrianarevakova, 30 Jan 2017 | Read review
“Colonial Section is where all the action is but I don't think there is any difference to where you stay. All perfect.”
 of 5 bubbles lewislining, 27 Jan 2017 | Read review
5 of 5