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Grand Palladium Colonial Resort & Spa

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#7 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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4,857 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Palladium Colonial Resort & Spa
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Showing 3,351: English reviews
Vancouver, Canada
Reviewed 29 April 2013

This place is super amazing. It is huge and has a ton of amenities. The beach is beautiful and the water is amazing. There are some rocks and you will probably stub your toe but it's worth it. There is coral right near to you, that you can go snorkeling on, so that's pretty amazing. The walk from the rooms...

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5Thank TravellingBacchus
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear TravellingBacchus, I would like to give you thank you for your comments and your time. I am glad to know that you and your group have had a great stay with us. I will share this with the rest of the team. Don't hesitate to contact with us if we can help you with anything in the future. Regards...

Reviewed 28 April 2013

We stayed at the Grand Palladium April 13-27, for our third trip there. We enjoyed the hotel and its amenities in 2009 and 2010, and did not hesitate to return this year, as the variety of food, activities and friendly staff make it a very easy place to enjoy. The resort is very large, and spread out, which is an...

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2Thank Philip F
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Philip F, Thank you for your good comments. I am glad to know that you have enjoyed your stay with us. Don't hesitate to contact with us if we can help you with anything in the future. Best regards, Banesa Burque Resident Manager

Suffolk, United Kingdom
Reviewed 28 April 2013

Be warned, this is a very long review but i'd like to think this is worth reading and will help you decide on whether you want to stay here, to my mind I think this is the best decision you will ever make to choose this hotel amongst all the others available in this location. I have to say that...

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18Thank DarrenWagland
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear DarrenWagland, I would like to give you thank you for your complete review. I appreciate all the informacion about the service and facilities. I will share it with the rest of the team. Please, if we can help you with anything, don't hesitate to contact with us. Regards from the Riviera Maya. Banesa Burque Resident Manager

Marshfield MA
Reviewed 27 April 2013

Last visit in 2010, stayed in White Sands section. Traveled April 15th-23rd. Excellent stay and will return again. Traveled with spouse and our 6 teenagers-all had a wonderful time. I emailed the hotel in advance and requests were accommodated-we had booked Kantaneh but were switched to 3 Jr Suites in Colonial. Loved this location and we were glad for the...

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Thank Joyce H
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Joyce H, Thank you for your good comments and you time. I appreciate it. Best regards, Banesa Burque Resident Manager

london
Reviewed 27 April 2013

First of all we are comparing this to a smaller hotel we also stayed in Akumal, and both hotels are as different as day and night. This hotel, as many people have mentioned is HUGE. The good: The thing that saved this hotel for us was the kid's club. The girls there were so friendly, and our 5yr loved it....

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1Thank LondonMerc
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear LondonMerc, I would offer you our apologies for the incidents that you have had during your stay. I am sorry to know that you didn't like the food in our resort. We have different menus every day and we have a Mexican Corner in our buffets. If we would have had this information during your stay, we could have...

Campbellton, Canada
Reviewed 27 April 2013

My spouse and I just returned from a 7 day stay at the Colonial.We had asked for something not on the first floor because of my spouses allergies.We were told we could not get anything but maybe in a day or two.Never heard from them.yhe room smelled musty and is in need of some maintainance.Enjoyed the entertainment.Food in the buffet...

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2Thank brian_k_vautour
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear brian_k_vautour, I would like to offer you our apologies for the incidents that you have had during your vacation. All request are subjet to the availability of the resort and we try to find the best option for our guest in every moment. I am sorry to know that in this case was not possible. I will take note...

Yorkshire England
Reviewed 26 April 2013

We stayed at this hotel from 30th march to 13th April. It more than met our expectations. The grounds are beautifully maintained by an army of gardeners. Our room was very good (kantenah 4912) the maid service could not be faulted. This is a huge resort which is one of the reasons we chose it. There are four buffet resturants....

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6Thank Kay2007
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Kay2007, Thank you for your comments and your time. The opinion of our guest it's very important for us. Don't hesitate to contac with us if we can help you with anything. Regards from the Riviera Maya, Banesa Burque Resident Manager

Edmonton, Canada
Reviewed 25 April 2013

We were all blown away when we arrived. Beautiful location, lovely resort, beach was relaxing, the spa was beyond great (seriously go spend an afternoon there even if it's just in the pool area) and the food options were fantastic. Even better my best friend got married in the chapel on the grounds. It was a beautiful wedding (approximately 70...

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2Thank Laura T
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Laura T, I am glad to know that you have had a great stay with us. With best regards, Banesa Burque Resident Manager

lincoln
Reviewed 24 April 2013 via mobile

We stayed from 5th-19th april, myself and my girlfriend travelled with another couple and had booked in the colonial. Upon arrival we were given a free upgrade to a junior suite in the kantenah block 50. Room was great, jacuzzi bath, massive bed, balcony and flat screen tv! We had read a couple of bad reviews before going however if...

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7Thank james1989
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear james1989, I am glad to know that you and your friend have had a great stay with us. If we can help you with anything in the future, don't hesitate to contact with us. With best regards, Banesa Burque Resident Manager

Ontario
Reviewed 23 April 2013

I just got back from the Colonial after a week's vacation with 3 of my friends for a Graduation trip (all in our 20's). It was a great trip. It was my 3rd time to this area of Mexico. There were some pros and cons that I will share with you to give an honest review. PROs: - The al...

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3Thank Brittw01
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Brittw01, I would like to give you thank you for share with us your comments. I offer you my apologies for the incidents that you have had during your vacation. I will take note and I will analize this with the rest of the team. Don't hesitate to contact with us if we can help you with anything in...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $292 - $797 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 On the Beach Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Palladium Colonial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Would look into block 3 in the Colonial side as it is easy to walk to things , but still not too close to be noisy.”
 of 5 bubbles cliffraggettbuilders, 7 Feb 2017 | Read review
“Try and get villa's 7,8 or 9 to be centrally located. Villas with lower numbers are further from the pools & beach. There are no elevators.”
 of 5 bubbles WarmthSeakers, 3 Feb 2017 | Read review
“In colonial section choose the Mayan suites”
 of 5 bubbles adrianarevakova, 30 Jan 2017 | Read review
“Colonial Section is where all the action is but I don't think there is any difference to where you stay. All perfect.”
 of 5 bubbles lewislining, 27 Jan 2017 | Read review
“We had a great deal on a tour package that included direct non-stop flights for a great price.”
 of 5 bubbles afeldesq, 24 Jan 2017 | Read review
5 of 5