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Grand Palladium Colonial Resort & Spa

Bookit.comUS$217*
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#8 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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5,026 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Palladium Colonial Resort & Spa
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Showing 3,450: English reviews
Saint Louis, Missouri
Reviewed 3 July 2013

We stayed at the resort from June 22-June 29th. We are a couple in our 40's with two kids 11 and 18. My parents also joined us at the resort. I know everyone's experiences are different, and no vacation is perfect, but there was absolutely nothing bad we could say about our experience with GP. We chose the resort based...

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Helpful?
3Thank wrldexpl0rer
ColonialKantenah, Manager at Grand Palladium Colonial Resort & Spa, responded to this review

Dear wrldexpl0rer, Thank you for your kind words, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we provide. All opinions are really significant for us as our aim is to enhance our offer day by day. Thanks again and we look forward for your next visit. Kind regards,...

Clearwater, Florida
Reviewed 1 July 2013

We stayed at this hotel April 30 to May 14, 2013. We are a couple in our mid thirties with a 20 month old daughter. Emailed the hotel a month in advance, asked for a crib, 2nd floor room. Arrived and was told that there were no second floor rooms, only 1st or 3rd floor. Was asked to wait a...

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8Thank Katherine V
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Katherine V, I would like to offer you our apologies for the incidents that you have had during your vacation. I will take note about your comments and I will share with the rest of the team. All comments, negative and positive, are very helpful for improve our work. Please, if you change your opinion and decide to visit...

Pittsburgh, Pennsylvania
Reviewed 1 July 2013

We paid around the equivalent of our mortgage to upgrade to a Mayan Suite and it was very disappointing. At check-in, I was told I had the last one and that the resort was sold out. So we could not change our room due to problems. There was a theft in my room at the beginning of our trip. I...

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Helpful?
9Thank TravelGirl_1719
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear TravelGirl_1719, I would like to offer you our apologies for the incidents that you have had during your vacation. I understand and respect your point of view but in every moment we try to help our guest with everything. We have a safe box in our rooms without extra charge. I will take note about your observations and I...

red deer
Reviewed 1 July 2013

We spent a lot of time trying to pick a resort to take our 10 year old daughter to that we thought she would have a good time and that the kids club had good hours. Also one that we thought my parents who have never been to mexico would also enjoy. My parents were very apprehensive about coming to...

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1Thank jolene138
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear jolene138, On behalf of the entire team at Grand Palladium, we would like to thank you for sharing your positive comments on Tripadvisor. We are delighted to hear that you enjoyed your stay. Best regards, Banesa Burque Resident Manager

los angeles
Reviewed 30 June 2013

We just got back from a 10 day vacation at this resort and we will never return here. The first room we were given upon our arrival resembled Motel 6. There was rust everywhere, especially in the bathroom, the walls were dirty, the door to the balcony and the closet was broken and there were ants in the room. We...

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6Thank 123brs
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear 123brs, Thank you for share with us your opinion. I would like to offer you my apologies for the incidents that you have had during your vacation. I will take note and I will see this with the Front Desk manager. We will try to improve our work every day and the opinion of our guest is very helpful....

Eldersburg, Maryland, United States
Reviewed 30 June 2013

We just got back from our trip to this great resort in Mexico, and I highly recommend it. It is really 4 resorts interconnected on one property, and all guests are able to use any of the facilities and restaurants. The buffets were huge, and conveniently located both in the main lobby areas and also close to the pools. Two...

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4Thank Kelly G
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Kelly G, In behalf of Grand Palladium team, I would like to give you thank you for your good comments. I appreciate your time and I am very glad to know that you have had a great vacation with us. Best regards from the Pallatium team, Banesa Burque Resident Manager

Liverpool, United Kingdom
Reviewed 29 June 2013

We stayed at this hotel from 14th June until 28th June 2013 and prior to us going read some of the reviews on here taking into account the good and bad ones. What are some people talking about with the bad reviews they must have been staying at another resort. The location was excellent right on the beach although the...

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1Thank 1460LythamStAnnes
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear 1460LythamStAnnes, I am glad to know that you have had a great experience with us. Thank you for your confidence and please, if we can help you with anything, don't hesitate to contact with us. Best regards, Banesa Burque Resident Manager

Hornchurch, United Kingdom
Reviewed 28 June 2013

Just returned from our 2nd trip to this wonderful resort. We came 4 years ago just after the swine flu epidemic, so only two of the four hotels were working so they were not very busy. This time the hotels were nearly full. The place was even better this time. I e mailed them before coming out as we were...

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4Thank SLK24
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear SLK24, I am glad to know that you have had a great holiday with us. I appreciate your good comments and your time. Best regards from the Palladium team. Banesa Burque Resident Manager

Wick, United Kingdom
Reviewed 28 June 2013

what can I say except we had a great time at this complex, food good plenty of choice, plenty of restaurants to choose from, mind bring long trousers men for the a la carte restaurants, staff very hard working and friendly, complex spotless staff always cleaning, this complex is huge so do take comfy shoes, there are trains and buggy's...

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2Thank michelle n
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear michelle n, In behalf of Grand Palladium team, I would like to give you thank you for your good comments and for your time. If we you decide to visit us in the future, don't hesitate to contact with us. With best regards, Banesa Burque Resident Manager

scotland
Reviewed 27 June 2013

just back from a two week stay - and we had a great time so sorry we had to come home! our first time in mexico and first time staying at a 5 star all inc so really didnt know what to expect. first of all the beach is stunning and the grounds of the hotel are out of this...

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2Thank CarolGraeme
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Thank you CarolGraeme. I appreciate your time and your comments. Don't hesitate to contact with us if we can help with anything in the future. Best regards, Banesa Burque Resident Manager

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $289 - $897 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 On the Beach Hotel in Akumal
#8 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
693 questions
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Questions? Get answers from Grand Palladium Colonial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“more than 2 people do not book one room totally inadequate, you may not be able to afford 2 rooms”
722chanel, 27 Apr 2017 | Read review
“There are many types of rooms to suit people's requirements”
twoduls, 26 Apr 2017 | Read review
“Stay in the Colonial section- central to all. Phone app lets you easily book dinners. Get out before 8am to save your chairs and hut.”
wjm38, 26 Apr 2017 | Read review
“Colonial is central”
lishm2016, 25 Apr 2017 | Read review
“Colonial Blocks 5 to 9 seem to be in the most central location for the resort”
N6581JQstevet, 24 Apr 2017 | Read review
5 of 5
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US$217* /night
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Prices are for 1 room, 2 adults
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