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    Grand Palladium Colonial Resort & Spa

    Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
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    Best prices for your stay
    2017-09-03 2017-09-04
    US$382
    US$229
    SAVE US$153
    US$382
    US$237
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    Overview
    • Excellent61%
    • Very good25%
    • Average9%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “grand palladium” (693 reviews)
    “ribs” (381 reviews)
    “the white sands” (336 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Grand Palladium Colonial Resort & Spa
    Special Offer: EXTRA SAVING:10%OFF!
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    Rooms
    Sep 3Sep 4
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (5,239)
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    There are newer reviews for Grand Palladium Colonial Resort & Spa
    See the most recent reviews

    1,811 - 1,815 of 3,602 reviews

    Reviewed 3 October 2013

    It is so hard to read the negative reviews on here. My husband and I have been here 4 different times and are going again in 28 days!! We have zero complaints about this place. The food, the service,the spa, the beach, the grounds etc....More

    8  Thank Ericalyn05
    Response from ColonialKantenah, Gerente at Grand Palladium Colonial Resort & SpaResponded 8 October 2013

    Dear Ericalyn05, Thank you for your comments and for your confidence. If we can help you with anything, don't hesitate to contact with us. Have a nice day and See you soon!!! Banesa Burque Residente Manager

    Reviewed 3 October 2013

    This was our second trip to the Grand Palladium and we were highly impressed in 2011 to return in 2013...the location and room and facilities are great, the weather amazing and the scenery breathtaking.....Mexican hospitality is fantastic, our rooms were immaculate and an ever polite...More

    4  Thank Cathe G
    Response from ColonialKantenah, Gerente at Grand Palladium Colonial Resort & SpaResponded 5 October 2013

    Dear Cathe G, Thank you for your time and your comments. We will continue to improve our work every day. Your observations is very helpful. Don't hesitate to contact with us if we can help you with anything in the future. Have a nice day!!...More

    Reviewed 2 October 2013

    the hotel is ok the rooms are ok the service is below average the maids and waiters are the only ones who make this place a semi enjoyable experience the rest is rubbish check in takes forever, and guest service sucks...actually let me correct myself....guest...More

    8  Thank Heather R
    Response from ColonialKantenah, Gerente at Grand Palladium Colonial Resort & SpaResponded 3 October 2013

    Dear Heather R, Thank you for your comments. I would like to comment that we respect your point of view but always we try to help all guest during their stay. If you can give me more information about the incidents that you have had...More

    Reviewed 29 September 2013

    Fantastic holiday, still here now and very sad that we have to go home in 5 days. From the start we were extremely impressed with the service, we had a free upgrade as it was recently our 2nd wedding anniversary. The room is absolutely stunning...More

    5  Thank Sarah S
    Response from ColonialKantenah, Gerente at Grand Palladium Colonial Resort & SpaResponded 1 October 2013

    Dear Sarah S, On behalf of the entire team at Grand Palladium, I would like to give you thank you for share with us and other readers on Tripadvisor your good comments. Please, don't hesitate to contact with us if we can help you with...More

    Reviewed 27 September 2013

    We stayed the first week of August and it was by far the worst hotel we stayed at in the Mexican Riviera. When we arrived we waited over 15 minutes to check in. We were supposed to be in an upgraded room as we had...More

    7  Thank Lizz H
    Response from ColonialKantenah, Gerente at Grand Palladium Colonial Resort & SpaResponded 28 September 2013

    Dear Lizz H, I would like to offer you our apologies for the incidents that you have had during your vacation. We respect your point of view but I would like to comment that we try to help our guest in every moment during their...More

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    Additional Information about Grand Palladium Colonial Resort & Spa

    Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
    Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
    Price Range:US$196 - US$527 (Based on Average Rates for a Standard Room)
    Hotel Class: 4 star
    Number of rooms: 414
    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Room Service
    • Free Internet
    • Spa
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Shuttle Bus Service
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$196 - US$527 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Green Hotel in Akumal
    • #5 Top resorts Hotel in Akumal
    • #6 Romantic Hotel in Akumal
    • #7 On the Beach Hotel in Akumal
    • #8 Luxury Hotel in Akumal
    • #9 Family Hotel in Akumal
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 414
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, BookIt.com, Orbitz, Hotels.com, Expedia, Travelocity, HotelQuickly, Hotwire, Cancelon, TripOnline SA and getaroom.com so you can book your Grand Palladium Colonial Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Akumal
    • Also Known As
    • Grand Palladium Colonial Hotel ,
    • Hotel Grand Palladium Colonial ,
    • Grand Palladium Mexico ,
    • Palladium Colonial Resort ,
    • Grand Palladium Spa ,
    • Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico
    Add Photo Photos
    Traveller (6675)
    Pool & Beach (1742)
    Room & Suite (937)
    Dining (718)
    Hotel & Grounds (3818)
    Family and Play Areas (139)
    Bathroom (101)
    Business Centre & Event Rooms (18)
    Nearby
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    7.12 km away
     
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    .48 km away
     
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    6.89 km away
     
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    1.64 km away
     
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    Ask a question
    Questions & Answers
    Tina0612
    18 August 2017|
    Answer
    Response from annoncapecod |
    Soda, (Pepsi), orange soda, water, beer. It should be re-filled once daily. If you need anything like more water or Pepsi lite leave a note in the fridge with a small tip.
    0
    Votes
    connietivnan
    14 August 2017|
    AnswerShow all 7 answers
    Response from YvonneAlanH | Reviewed this property |
    Hi we had a couple of queries to ask about and we contacted Paula Montoto (Palladium Customer Services Manager) who did reply to us after a few days, I have an email address but am unable to send you email address as am... More
    1
    Vote
    Tina0612
    13 August 2017|
    AnswerShow all 4 answers
    Response from Corrie B | Reviewed this property |
    I would recommend pesos. When using USD the local people have to exchange them for pesos and lose several percent in the exchange. When purchasing excursions, we always have used our credit card and have never had an issue... More
    0
    Votes
    Room Tips
    "we had no issues with noise, try to pick villa near lobby...we were in #2."
    Read review
    "Ask for a top floor room in one of the villas in the 'colonial' part of the hotel complex, to..."
    Read review
    "Make sure you figure out the best routes around the hotel. It's a huge complex and getting from one place..."
    Read review
    "Colonial is very central to resort and makes getting about a bit easier"
    Read review
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