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Grand Palladium Kantenah Resort and Spa

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#6 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Grand Palladium Kantenah Resort and Spa
Grand Palladium Kantenah Resort and Spa
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5,240 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Palladium Kantenah Resort and Spa
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Showing 2,887: English reviews
Reviewed 2 weeks ago via mobile

Lots of good reviews here already so will just try and hit our main points we would like to emphasize. General: 4 resorts in one actually, there is a 5th more exclusive resort on the property that you don't share in. If considering visiting, you should read reviews on Kantenah, Colonial, White Sands, and Riveria. Only difference is your room...

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Helpful?
5Thank bluff12
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear bluff12, Thank you so much for your wonderful, enriching and exhaustive review on your recent holiday experience at our Grand Palladium Kantenah Resort & Spa, we are thrilled that you enjoyed your overall stay so much that you are already planning on returning! There is no better reward for us than reading our guests’ full satisfaction on their vacations,...

Calgary, Canada
Reviewed 2 weeks ago

I went in so many parts of Mexico and visited multiple resorts and hotels, Grand Palladium was a big disappointment, definitely not going back. Here are few points: From the Airport to the Resort the travel distance is way too much and your first day is pretty much compromised. My first room was at the first level on Villa 41...

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Helpful?
5Thank wildimpuls
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear wildimpuls, We are sorry to hear that your stay and experience at the Gran Palladium Kantenah Resort & Spa was a disappointing one. All comments, bad and good, are very important to us for constantly improving the quality of our service, as it is important for us to know where we have failed or fallen short of your expectations....

Reviewed 2 weeks ago

I don't know where to begin! This was my first trip to Cancun and an all-inclusive resort. We went for a friend's 50th birthday celebration. The staff, food, service, grounds were terrific. Jennifer at the concierge desk helped me with a dental emergency and a local dentist repaired my implant for a fraction of the price of my dentist in...

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Helpful?
Thank Sloane H
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Sloane H, Thanks for the wonderful privilege of being your chosen All-Inclusive Hotel during your first visit to Cancun, it has been a real honor to receive you and your friends in this beautiful paradise of the Riviera Maya, we thrust this made for a happy 50th birthday celebration indeed! We are very pleased to know that you were...

Madison, Wisconsin
Reviewed 3 weeks ago

I would highly recommend The El Dorado Restaurant to anyone staying at The Grand Palladium Resort and Spa!! The food is out of this world, and the service provided by the wait staff is top notch!! My husband and I went twice and our first waiter was Santos and the second time we went we had Daniel Reyes as our...

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Helpful?
Thank jlbloom04
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear jlbloom04, Thank you for your kind words and feedback, very much appreciated. I will pass to our staff your comments about the food and the service provided at “El Dorado” steak house. These comments help and give motivation to the personal and so improve our service day to day, as our commitment is to provide the best service and...

Victoria, Canada
Reviewed 3 weeks ago

Stayed at GP Kantenah 11 Feb. to 25th Feb. 2017 and had another wonderful holiday. This was our 7th visit and hopefully many more. We really do not have any complaints. Weather was awesome, staff very inviting, food overall good. My favourite restaurant was the new Thai Restaurant - excellent food. We also noticed that there was rarely a time...

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Helpful?
Thank IdaW1259
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear IdaW1259, It is always comforting to know that the excellent service and facilities provided by the Grand Palladium are recognized by our guests, especially our returning guests that give us the pleasure to welcome them every year. We highly value your positive comments regarding the improvement in the variety and quality of our food, and the great changes we...

Reviewed 3 weeks ago

Travel with two young kids and had a great time... kids were engage with all the activities and Rags characters. Also, the highly shows are very well set up. Lastly and but most important, the service is 110% great! Ocean, beach and food were superb... no regrets about this trip... special thanks to Huber (Bellboy) as he really helps us...

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Helpful?
Thank Adolfo J
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Adolfo J, Its excellent for us to hear that you and your family felt the characteristic Palladium welcoming service during your holidays, we know how difficult it can be when choosing a Family destination for your holidays when you travel with kids, so we really appreciate that you picked Grand Palladium Colonial Resort & Spa when looking for your...

Reviewed 3 weeks ago

My stay at the Grand Palladium was an experience beyond compare. From the moment I stepped into the lobby I was instantly impressed by the amount of attention and care that I was given. Every day had something new to offer. I took Archery and Rifiling with the incredibly talented and funny Memo. I took aqua aerobics in the pool...

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2Thank Phillip T
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Phillip T, Thank you for selecting our Grand Palladium Kantenah when visiting beautiful Playa Delñ Carmen, we are truly happy to know that you had a wonderful experience in our resort. We would like to express our sincerest gratitude for your praising words towards our staff, their genuine kindness and commitment to ensure that our guests are fully enjoying...

Glenmoore, Pennsylvania
Reviewed 3 weeks ago

We had a lovely stay on the Kantenah side of the Grand Palladium. When we arrived, our rooms were ready. We travelled with two teenagers, our young adult son and my brother. The rooms were very nice, large, and clean. The hotel staff did a great job of locating our entire party close to each other. My husband and I...

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Helpful?
Thank Lisa C
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Lisa C, We are pleased to hear your wonderful feedback regarding your vacation with all your family. We want all of our guests to feel well attended during their stay at our beautiful Grand Palladium Kantenah Resort & Spa, so we are thrilled to know you enjoyed your experience. It´s great to know that form your check in you...

Lagro, Indiana
Reviewed 3 weeks ago

We arrived into Cancun on time a little before 11:30 AM. It takes about 2 ½ hours actual flying time. One thing that is different from the last time we were there two years ago (we had to cancel last year because of Bob’s bad hip) was that now Cancun and the Riviera Maya is on Eastern time, the same...

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2Thank distanceswimmer
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear distanceswimmer, You have done such a lovely job of recounting your wonderful experience at Grand Palladium Kantenah, and we are sincerely grateful for the time you have taken to do so. Between adventuring to Tulum every day, swimming in the ocean to find some live coral, shrouding yourself in peace at the beach, it sounds like you made the...

Fort Mcmurray, Alberta
Reviewed 3 weeks ago

This trip was a belated honeymoon/winter getaway, and we had been looking for just the right place to spend our time. My sister in law recommended this resort as she had vacationed there several times, and am I ever happy we followed her advice!! Once we arrived we were greeted by friendly professional staff who quickly checked us in, had...

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1Thank stephenmercer454
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear stephenmercer454, There can be few more special reasons for indulging in a stay at Grand Palladium Kantenah, and we're delighted to be a part of your honeymoon/winter getaway memories! We enjoyed reading your review, and it's good to know that your first experience of the hotel exceeded your expectations so well, we can´t thank your sister in law enough...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Internet
GreenLeadersSilver level
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Kantenah Resort and Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $290 - $713 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Palladium Kantenah Resort and Spa 4.5*
Number of rooms: 422
Reservation Options:
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Also Known As:
Kantenah Palladium Grand
Grand Palladium Kantenah Hotel
Palladium Mexico
Palladium Grand Resort
Hotel Grand Palladium Kantenah
Palladium Kantenah
Grand Maya Palladium Riviera
Grand Palladium Kantenah Resort Spa
g Palladium Kantenah
Grand Palladium Mayan
Hotel Style:
#2 Green Hotel in Akumal
#4 Top resorts Hotel in Akumal
#5 On the Beach Hotel in Akumal
#5 Romantic Hotel in Akumal
#6 Spa Hotel in Akumal
#6 Luxury Hotel in Akumal
#8 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Kantenah Resort and Spa staff and other travellers.
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Questions? Get answers from Grand Palladium Kantenah Resort and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for rooms not near construction”
 of 5 bubbles llp228, 28 Mar 2017 | Read review
“Rooms in the Kantenah area are all good. None are in view of the ocean or activity areas”
  • A view of what awaits you on a visit to the White Sands resort section
 of 5 bubbles NJFrank, 21 Mar 2017 | Read review
“Stay away from the top (close to the highway) buildings”
 of 5 bubbles ThomS178, 21 Mar 2017 | Read review
“Upper than ground rooms are best. Top floor overlooks the gorgeous landscape.”
 of 5 bubbles Suthegem, 16 Mar 2017 | Read review
“looked like all rooms in this resort (Kantenah, not the other 2) are close to both lobby and beach so walking is not an issue”
 of 5 bubbles RayaP388, 13 Mar 2017 | Read review
5 of 5