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Grand Palladium Kantenah Resort and Spa

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#6 of 22 Hotels in Akumal
Certificate of Excellence
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Grand Palladium Kantenah Resort and Spa
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4,968 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Palladium Kantenah Resort and Spa
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Showing 2,753: English reviews
colorado
Reviewed 16 July 2009

My family and I just returned from seven days at the Grand Palladium Kantenah. We had a fantastic time, and are really looking forward to returning to the resort in the future (hopefully sooner rather than later). It was fun meeting people from all over the USA and the world, and for the most part everyone was friendly. We have...

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12Thank deezerd22
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Awesome! Sounds like you had a splendid trip here at Grand Palladium Kantenah Resort & Spa. We have succeeded providing a memorable vacation. Thank you for your feedback. This information lets us know what we are excelling in and what we need to work on. It makes us happy to know that you had a a wonderful vacation and we...

Missouri
Reviewed 14 July 2009

The trip was lovely. We stayed July 4th-July 8th. I was supposed to go with a friend of mine, but that didn't pan out so I took my Mom. We stayed at a "park and fly" hotel in St. Louis and then took a direct flight from St. Louis to Cancun. The Apple Representatives were polite and courteous. I'd never...

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2Thank MissouriAmazon
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Thank you for your kind remarks regarding your recent stay at the Grand Palladium Kantenah Resort & Spa We appreciate you bringing these issues to our attention. This information will be passed along to the involved manager for further review. We are grateful for the opportunity to improve. Thank you again. We are so looking forward to welcoming you back again in the...

Toronto, Canada
Reviewed 14 July 2009

RESORT - What a huge beautiful resort. This is by far the largest resort I could have ever imagined. I'm sure we only saw half of it. Lots to do, see, and eat! We (Family of 4) stayed on the Kantenah side building 49 main floor 4902. We were upgraded to a Jr. Suite. Room was good and clean, nice...

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4Thank MissMassey
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Thank you for making us your choice hotel when visiting Riviera Maya and for your heartwarming review and your kind recommendation; we hope that you had a pleasant journey back home and look forward to welcoming you back Kind regards, Santiago Escañuela Asistente Dirección

oxford
Reviewed 9 July 2009

We stayed in the Kantenah for 2 weeks. It was myself, my husband and our 4 year old son. Check-in at the hotel was smooth and took no more than 5 minutes. The bell boy was waiting with his golf cart and promptly whisked us to our room - 4924. The room was a Junior Suite (we were upgraded for...

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8Thank tezzel
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Thank you ever so much for sharing such lovely words about your recent stay at the Grand Palladium Kantenah Resort & Spa. We are delighted to know that we were able to exceed your expectations We really appreciate you and certainly look forward to your next stay with us.  Kind regards Santiago Escañuela Asistente Dirección

Delaware
Reviewed 8 July 2009

WOW!!!!! Where do I start? My husband and I have been traveling for about 15 years now, we love Mexico, we loved dealing with Apple Vacations and we liked USA 3000, last year was a bad trip all the way around, but we thought since we have been dealing with Apple Vacations for so many years, lets give it another...

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5Thank Dreamtravelor
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Thank you so much for your review. We truly appreciate you taking the time to describe your full experience on our property. We apologize for the issues you experienced and for any inconvenience they may have caused. Your review will be shared with management  We appreciate that you brought these issues to our attention as we work diligently to resolve...

Vancouver
Reviewed 4 July 2009

Having worked in the tourism industry in a 4 star hotel as a front desk agent and for a Cruise Line in Vancouver for 5 years I have alot of expectations when I go on vacation. I used trip advisor to do all my research. I researched the best deal but made sure not to sacrifice all the important things....

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9Thank missdlynne
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

We appreciate your kind words on our beautiful grounds and resort amenities. Our staff is always there to assist and make your experience even greater. We are very happy that we were able to resolve any problems you may have encountered. It’s our hope to be able to exceed your expectations once more. Best wishes, Santiago Escañuela Asistente Dirección

Akron, Ohio
Reviewed 3 July 2009

Well, We just got back from the Palladium and Im sad to be home! Its nice to do laundry, but always missing the beach. Hopefully I will remember most things about the trip to be able to tell everything I can think of.....We did meet some Palladium friends and will definitely be keeping in touch! Day 1 was lucky for...

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11Thank jenny8117
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Thank you for your nice feedback regarding your stay at the Grand Palladium Kantenah Resort & Spa.  We are delighted to note that you had a pleasant experience on our lovely resort We appreciate your kind tone and look very forward to welcoming you back again in the near future Best wishes Santiago Escañuela Asistente Dirección

Chicago, Illinois
Reviewed 23 June 2009

We arrived to Palladium around noon. I had booked a standard room in the Kantenah resort, but sent a room upgrade request for a junior suite 1 week before we left. After checking in, we were told that were upgraded for free to a junior suite in the Colonial. We had to wait for the room to be cleaned, so...

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10Thank Nen12
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

We truly appreciate you taking the time to write a review on the Grand Palladium Kantenah Resort & Spa. We appreciate you bringing these issues to our attention, as we are always looking for opportunities to address any areas of improvement and growth opportunities. This information will be passed along to the involved manager for further review.   We do...

Jacksonville Beach, Florida
Reviewed 14 June 2009

There has been enough said regarding this resort's beautiful grounds and friendly staff. However, the guest rooms are a far cry from that of a 4 star hotel/resort. Prior to our arrival we upgraded to a junior suite, which cost substantially more than a standard room. In retrospect I wish we'd settled for a standard room, as the Junior suite...

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2Thank floridianjo
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Thank you for your feedback and taking the time to post your comments. Thank you for letting us know what we are excelling in and some areas that need work. The satisfaction of our guests is our top priority. We hope you will stay with us again and allow us the opportunity to not just meet but exceed your expectations.  Regards. Santiago Escañuela...

Halifax, NS
Reviewed 27 May 2009

This place is absolutely beautiful and we couldnt have asked for more in a vacation!! We travelled as a group of 3 couples and had the best times! We have nothing to complain about at all. Weather was beautiful the whole time and this resort is amazing.. its huge and it has everything you could ever want!! The staff made...

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10Thank ash_pom
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Thank you for staying with us and for your kind review and recommendation. We appreciate your kind words on our beautiful grounds and resort amenities. Our staff is always there to assist and make your experience even greater. It’s our hope to be able to exceed your expectations once more.  thank you for your visit; we hope that you had a...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Kantenah Resort and Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $305 - $864 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Palladium Kantenah Resort and Spa 4.5*
Number of rooms: 422
Reservation Options:
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Also Known As:
Kantenah Palladium Grand
Grand Palladium Kantenah Hotel
Palladium Mexico
Palladium Grand Resort
Hotel Grand Palladium Kantenah
Palladium Kantenah
Grand Maya Palladium Riviera
Grand Palladium Kantenah Resort Spa
g Palladium Kantenah
Grand Palladium Mayan
Hotel Style:
#2 Green Hotel in Akumal
#4 Top resorts Hotel in Akumal
#5 Romantic Hotel in Akumal
#5 On the Beach Hotel in Akumal
#6 Spa Hotel in Akumal
#6 Luxury Hotel in Akumal
#8 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Kantenah Resort and Spa staff and other travellers.
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Questions? Get answers from Grand Palladium Kantenah Resort and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all the rooms are wonderful”
 of 5 bubbles 101debo66, 10 Dec 2016 | Read review
“E-mail your room request ahead of time (Google Palladium Addict for further info). They seem to try hard to accommodate requests.”
 of 5 bubbles dr_j_now, 8 Dec 2016 | Read review
“Mayan Suite - we loved it. We had a ground floor room, necessary for accessibility. Ours was no more than a 100 yards from the water.”
 of 5 bubbles Normary2015, 6 Dec 2016 | Read review
“All rooms have jungle views, not disappointing at all! Too much beautiful wildlife like colourful birds visit to not enjoy! Just fabulous”
 of 5 bubbles lindsayg930, 2 Dec 2016 | Read review
“Top floor rooms have vaulted ceilings which just add to the design. Also it offers a view over the tree canopy”
 of 5 bubbles 81reinhardm, 2 Dec 2016 | Read review
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