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    Grand Oasis Tulum

    Km 251 Carret. Chetumal - Pto. Juarez, Akumal 77776, Mexico
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    2017-09-03 2017-09-04
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    US$198US$241
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    Traveller (2152)
    Pool & Beach (718)
    Dining (388)
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    Overview
    • Excellent41%
    • Very good30%
    • Average13%
    • Poor7%
    • Terrible9%
    Travellers talk about
    “calm resort” (81 reviews)
    “smart car” (39 reviews)
    “dos lunas” (38 reviews)
    Wifi
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Rooftop Bar
    Fitness centre
    Concierge
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Offers from Grand Oasis Tulum
    Offers & Announcements: Package Deal
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    Dreams Tulum Resort & Spa
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    #19 of 97 hotels in Tulum
     
    Dreams Puerto Aventuras Resort & Spa
    4,659 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    Secrets Akumal Riviera Maya
    2,378 reviews
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    Grand Bahia Principe Tulum
    12,462 reviews
    #11 of 23 hotels in Akumal
     
    Rooms
    Sep 3Sep 4
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (2,060)
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    1 - 5 of 1,090 reviews

    Reviewed yesterday via mobile

    After reading the reviews (many of which are horrific) we were bracing ourselves for a very average stay for our honeymoon. However we have been so pleasantly surprised. We are staying in a grand ocean front room (amazing location), really close to all restaurants/bars. We...More

    Thank Lisa H
    Reviewed 1 week ago

    Stayed here for 2 nights in Condo section, room 4114. My room was ok, but my colleague who had exact same room had brand new coffee machine and I had old type which was broken, they had to replace it. Funny thing is my friend...More

    Thank skeletoncrew
    Response from OasisHotelResorts, Director General at Grand Oasis TulumResponded 2 days ago

    Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our the amenities in your room, the beautiful beach and the great food in Careyes. On the other hand, we appreciate your...More

    Reviewed 1 week ago

    Set right on the beach, with beautiful white sand and lots of palm umbrellas. There were an enormous amount of restaurants and pools to choose from. You can be secluded, or have kids fun. The staff were very friendly and helpful.More

    Thank Cath W
    Response from OasisHotelResorts, Director General at Grand Oasis TulumResponded 5 days ago

    Dear Guest, Thank you very much for your kind comments, we are pleased to know that your stay in our resort has met all your expectations, we strive every day to offer our guests only the best in every aspect, from premier facilities and an...More

    Reviewed 1 week ago

    SUMMARY - You can do a lot better for the price. - Read the reviews for this resort carefully. For the reviews giving 4 or five stars, note how many of them are made by individuals who just created a TripAdvisor account and who have...More

    1  Thank sbj235
    Response from OasisHotelResorts, Director General at Grand Oasis TulumResponded 5 days ago

    Dear Guest,  First of all thank you for taking the time to write your comments about your experience, we are sorry that our services didn't satisfy your expectations, moreover we want you to know that hearing to our guest always help us to improve our...More

    Reviewed 2 weeks ago via mobile

    Although the hotel facilities are good (pool & beach), customer service needs to improve. Not all rooms are in good shape, some of them looks old and needs to be renew. The hotel have a system of booking for dinner in different restaurants, but you...More

    3  Thank marifermd
    Response from OasisHotelResorts, Director General at Grand Oasis TulumResponded 2 weeks ago

    Dear Guest,  Thank you very much for taking the time to review our hotel. Your comments and the feedback from all of our guests are important to us in order to provide them the service they deserve. Besides, we are very disappointed to hear that...More

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    Additional Information about Grand Oasis Tulum

    Address: Km 251 Carret. Chetumal - Pto. Juarez, Akumal 77776, Mexico
    Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
    Price Range:US$164 - US$458 (Based on Average Rates for a Standard Room)
    Hotel Class: 3.5 star
    Number of rooms: 114
    About
    Amenities
    • Top amenities
    • Beachfront
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$164 - US$458 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #12 Top resorts Hotel in Akumal
    • #14 Romantic Hotel in Akumal
    • #14 Family Hotel in Akumal
    • #14 On the Beach Hotel in Akumal
    • Room types
    • Suites
    • Number of rooms
    • 114
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Booking.com, Otel, TravelUp, Hotels.com, TripOnline SA, Hotwire, Cancelon and getaroom.com so you can book your Grand Oasis Tulum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Akumal
    • Also Known As
    • Grand Oasis Tulum Riviera Maya/Akumal, Mexico
    Add Photo Photos
    Traveller (2152)
    Pool & Beach (718)
    Dining (388)
    Room & Suite (345)
    Hotel & Grounds (1199)
    Bathroom (33)
    Family and Play Areas (33)
    Business Centre & Event Rooms (4)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Nicole D
    13 August 2017|
    AnswerShow all 3 answers
    Response from Lisa H | Reviewed this property |
    Hi, we are paying about $30 for 5 days on one device. Reasonably fast considering location
    0
    Votes
    tonythetraveller87
    9 August 2017|
    AnswerShow all 3 answers
    Response from le0cgh | Reviewed this property |
    If the hotel representative's comments are correct then the place remains run down. Look at the pictures I posted.
    0
    Votes
    Lisa H
    2 August 2017|
    AnswerShow all 7 answers
    Response from le0cgh | Reviewed this property |
    I have a couple of suggestions. First if they give you a room that is not suitable, immediately request another one. Don't wait till the next day. They will likely tell you they are full, which is probably an untruth. Insist... More
    1
    Vote
    Room Tips
    "I enjoyed Condo section"
    Read review
    "ask for a room with a balcony."
    Read review
    "Inquire if your room has been renovated yet. 2000 building has not, 4000 has. Not sure about the others."
    Read review
    "Try to get on a top floor, the walls are really thin and you can hear people above you all night."
    Read review
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