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Grand Bahia Principe Tulum

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#8 of 22 Hotels in Akumal
Certificate of Excellence
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Grand Bahia Principe Tulum
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11,477 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Bahia Principe Tulum
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Showing 7,649: English reviews
Wolverhampton, United Kingdom
Reviewed 1 week ago

Spent two weeks at this hotel and had a good time. The atmosphere was good: plenty of opportunity to relax and facilities were adequate for our needs. It w aquite a big hotel and although busy, it didn't feel congested or overcrowed. Staff were generally friendly. Accommodation was fine. It was my birthday while I was there and they knew...

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Helpful?
3Thank Clarence C
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, First of all, we would like to thank you for the opportunity you gave us by choosing our Resort. Thank you for giving us your feedback and sharing them with the TripAdvisor community. We are pleased that you have enjoyed our service and the activities we have for our guests. We will take into account your comment on...

deal Kent
Reviewed 1 week ago via mobile

On arrival after a long flight we wernt happy wiv our room...it was rite on the edge of complex n I felt it smelt very musty...straight to lobby and no hassel wiv room change...we ended up rite near tequila bar/restaurant n gorgeous beach ....we are most meals in morn n lunch there so got to know the waiters....they really couldn't...

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Helpful?
1Thank Karen A
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, It is a pleasure for us to read that your vacation with us has been as they dreamed it! We greatly appreciate your valuable comments and we are glad that you enjoyed the variety of food we offer and that our staff has provided good service. Thanks to you for choosing us and waiting for you to return...

Edmonton, Canada
Reviewed 1 week ago

My boyfriend and I visited the Bahia Tulum in October for a wedding. We had heard mixed things about this resort but as usual, took them with a grain of salt & decided to make our own decisions. I'll break down my review topic by topic to keep it simple. CHECK IN We checked in late at night and had...

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Helpful?
6Thank kris621
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, First and foremost, we would like to thank you for your confidence in us. We really appreciate that you have taken some time to write about your stay at our Resort. Please be assured that your comments and suggestions are appreciated and will be taken into account by the management of our hotel who appreciates your kind attentions....

Melville, Canada
Reviewed 1 week ago via mobile

I have been to Tulum before as well as Coba. The food was AWFUL at Bahia Principe this time around, due to this I will not be going back. The food was so bad we tried to have pizza delivered - unfortunetly Bahia Principe is too far out so we were unable to. Luckily the pharmacy on the resort sold...

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Helpful?
2Thank FunInTheSun26316032
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, Thank you for sharing your experience. The comments of our guests are of vital importance, as they allow us to learn and improve our service, in order to achieve the satisfaction of our guests and create unique experiences. Be assured that your notes have been shared with the Departments involved in order to take immediate corrective action. We...

Saint John, Indiana
Reviewed 1 week ago

We just returned from a weeks vacation at the Grand Bahia Principe Tulum. The location, pool and beaches were awesome. The rooms could use updating, but were clean. The service at the restaurants and bars were great, but the food quality was subpar (even for an all inclusive). Overall it was a great trip, but I probably wouldn't stay at...

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Helpful?
Thank Robert K
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, We thank you for taking your time and writing your comments on your vacation in this second home in the Mexican Caribbean. Our objective is to be able to obtain the maximum satisfaction of all our guests, both in the facilities as well as in the service and treatment to the guest for that reason I apologize for...

northants
Reviewed 1 week ago via mobile

As stated in the title, this was our first Christmas abroad (our children have flown the nest and have far better things to do then spend it at home with their 40 something ageing funnyduddies lol). So I was rather anxious and worried that it would be somewhat a let down...I was wrong (and yes you read this correctly I...

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Helpful?
13Thank chrystaltips2008
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, We are pleased to receive such pleasant comments, which you can be sure will extend to all our staff. It has been a pleasure for us to have experienced for the third time a great experience and to have a lovely holiday with us. Kind regards and we hope to have you back soon. The doors of our...

Reviewed 1 week ago via mobile

We stayed here as a family from the 14th November for 2 weeks. We had a room in Villa 35 and this was perfect for us. The room was big enough and we never had any issues in there. It was lovely to wake in the mornings and walk to the Tequila Restaurant via the beach to have breakfast, we...

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Helpful?
3Thank Car212167
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, Thanks for choosing us to celebrate your holidays, it is a pleasure for us to have served you and to know that you have enjoyed our food, activities and our surroundings. We look forward to your return soon! Greetings from the Riviera Maya, Sasha González Grand Bahia Principe Tulum

Red Deer, Canada
Reviewed 1 week ago

The rooms are clean and in good repair, the grounds are well manicured, the meals are great, even the buffet! The beach is nice and the service is great. This is obviously a resort that puts customer service first...... And the staff are jovial and cheerful.

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Helpful?
5Thank SuMu00
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, We thank you very much for taking the time to remind us! Thank you for your good comments about the staff, we are glad that the service offered has been hoped for and that you have enjoyed our variety of food, as well as our variety of wildlife around our facilities. We look forward to seeing you soon...

Reviewed 1 week ago

Eleven of us stayed 7nights in five very nice rooms in the same building. We had great fun and appreciated all aspects of our week. Our family consist of 5 adults and 6 teenagers. Here are some of the "a bit less" perfect aspects of our week but should not derail you from going to this resort. It is a...

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Helpful?
2Thank Marthe L
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, We thank you for sharing your experience of your visit to our hotel on Tripadvisor. The observations of our guests are of vital importance, as they allow us to learn about their experience and improve our service, in order to achieve the satisfaction of our guests and create unique experiences. Be assured that your notes have been shared...

Wetherby
Reviewed 1 week ago

Having given as much information as possible regarding my medical diet to the hotel and numerous staff including senior management . I had to fight for something to eat each day. Sometimes I was too upset to eat anything The only other thing I could have done was cook it myself. Unfortunatley we were there for three weeks. We had...

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Helpful?
1Thank 603Susan
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, First of all thank you very much for being with us and taking the time to write your impressions and suggestions to improve the service we offer. We were very concerned to know that their experience was disappointing and we felt very much that we could not meet their expectations. We will check all the points mentioned in...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (1 h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 

Additional Information about Grand Bahia Principe Tulum

Address: Crta Chetumal - Cancun km 250, Akumal 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $245 - $498 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe Tulum 3.5*
Number of rooms: 960
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Riviera Maya/Akumal, Mexico
Hotel Style:
#6 Family Hotel in Akumal
#6 Top resorts Hotel in Akumal
#7 Spa Hotel in Akumal
#7 Romantic Hotel in Akumal
#7 On the Beach Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe Tulum staff and other travellers.
1,826 questions
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Questions? Get answers from Grand Bahia Principe Tulum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Large resort and trolleys can be full at peak times. Request room nr pool and amenities if mobility problems”
 of 5 bubbles fourpens, 19 Jan 2017 | Read review
“if your ocean view top floors are your best shot”
 of 5 bubbles lovecancun2015, 17 Jan 2017 | Read review
“Hacienda area seems quieter. We were on the 2nd floor and had beautiful views”
 of 5 bubbles groovyjo, 17 Jan 2017 | Read review
“ask for close to beach and restrurants”
 of 5 bubbles markgmaine, 16 Jan 2017 | Read review
“Room 423 had an ocean view and was fairly central to all areas of the resort.”
 of 5 bubbles AKD49503, 16 Jan 2017 | Read review
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