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Grand Bahia Principe Tulum

#11 of 23 Hotels in Akumal
Certificate of Excellence
13/06/2017 14/06/2017
1 room 2 adults 0 children
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Grand Bahia Principe Tulum
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12,122 Reviews from our TripAdvisor Community

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Showing 8,039: English reviews
Timmins
Reviewed 4 July 2014

Spent a week here Jan 18-15/14. We were a little hesitant at first about going to Mexico but all our fears were soon put to rest when we arrived at this resort. The check in was super fast. We had sent a request when we booked to try to get a room near the main area and they accommodated us...

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Helpful?
Thank Michael G
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Michael, Thank you for considering us a great choice for your holidays, we are really honored! I am glad that you enjoyed the facilities of our complex. We have many options to choose from so that there is truly something for everyone to enjoy. We look forward to welcoming you back again soon and hopefully you will stay a...

Wirral, United Kingdom
Reviewed 4 July 2014

The holiday was a suprise from my hubby for my 50th Birthday and it was the best holiday ever. The hotel is amazing, we stayed at the Hacienda club. The tequilla restaurant is exclusive to club members for breakfast and lunch and is fantastic. Gabrielle looked after us every day and we were treated like royalty. The waiters even came...

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Helpful?
4Thank Lorraine V
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Lorraine, Thank you for your recent visit. I am delighted that your husband had selected our Hotel to celebrate your birthday! I am happy to read that Gabriel and al our personnel did a good job and that you enjoy our offer of food & beverages. We look forward to many other visits of yours! Wish you the best,...

Hereford
Reviewed 3 July 2014

My wife and I stayed here in June, it was our second time here, totally amazing. I emailed the hotel two before we arrived asking for a third floor room with a see view, and that's just what we got. Everyone is so friendly, they just can't do enough for you. Our room was great. I could go on and...

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4Thank Badgertwin
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, I am glad that you enjoy your second time here with us! Thank you for choosing us. We are really happy that we accommodate your room request, we try to accommodate everyone's wishes. Hope to attend you and your family really soon! Have a great summer, Wendy García Grand Bahia Principe Tulum

San Diego, California
Reviewed 3 July 2014

We came here for 9 days; however, prior to I contacted the hotel to request a room with 2 beds since ther ae 4 of us in my famiily. When we arrived, there were only rooms with 1 king. They said they would bring an extra bed up. The bellboy drove us to our room (that's how big the hotel...

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4Thank BBDoll619
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, On behalf of the team, I would like to thank you for taking the time to write about us. The management and staff extend our sincerest apologies for any inconvenience which you may have experienced as a result of the situations you have brought to our attention. It is our priority to provide excellent customer service throughout the...

Glasgow, United Kingdom
Reviewed 3 July 2014

Second time at the Bahia Principe. What value for money. Nothing too much trouble for the staff' Special mention to Alfredo and Gabrielle and their colleagues in the Tequila restaurant. They go that extra mile to make sure you have a memorable time. All other staff very pleasant and helpful. From the bell boys to the maids who keep your...

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3Thank 613pat
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Pat & Brian, We would like to send you our warmest appreciation for choosing our Hotel and appreciate that you took the time to remember us. Alfredo and Gabriel are a great representatives of the good service that all our personnel is willing to provided for the benefit of all our guests, your comment is a great motivation for...

Doncaster, United Kingdom
Reviewed 3 July 2014

We got back from this holiday on 2nd june 2014. The transfer was long but we expected this the only annoying thing was waiting for people from a variety of flights to actually get on the bus. The hotel was very nice and we have no complaints about the rooms only we would have preferred a king sized bed as...

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Helpful?
1Thank Linda D
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Linda, First of all, let us thank you for choosing us to enjoy your vacations! We do apologize for the inconvenience you may had experience during your stay and at the same time we thank you for bringing them to our attention, because feedback is essential to improve in daily basis. Hope to attend you in the near future...

Warrington, United Kingdom
Reviewed 2 July 2014

Me and my boyfriend stayed at the Bahia Principe Tulum in June 2014 for 2 weeks. Beware that it is a 2 hour transfer from Cancun airport but it is definitely worth the travelling! Upon arrival we were welcomed with drinks whilst in the check in que and the bell boys were busy arranging the transfer of our luggage to...

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2Thank LHampson
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, We are really happy to know that you enjoy our Hotel and the facilities. Thank you for choosing us for your vacations and for your feedback! Our main goal is to offer a great service and always be there to help our guest for any inconvenience that they might have during their stay. We hope to attend you...

Newcastle upon Tyne, United Kingdom
Reviewed 2 July 2014

Huge hotel,plenty of restaurant you have to book them straight away for the whole trip to get times you want,Brazilian and Japanese by far the best.entertainment needs improved.pools rooms and hotel spotless.if your going to do any trips go to the pirate cruise dinner one of the best nights out ever and the steaks were great.

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2Thank holidaygals027
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor member, I thank you for your feedback and for choosing us to enjoy your family holiday! Feedback is essential in order to keep improving our standards and services from day to day. We appreciate your effort and your time and it honors us to read that you enjoyed your stay with us here at the beautiful Riviera Maya....

Swindon, United Kingdom
Reviewed 2 July 2014

highly recommend the Bahia Principe, second time of going and will be going back very soon, weather took a dive mid way through but hats off to the staff as mobile bars began springing up everywhere, sadly the dreaded English drunks almost put a spanner in the works at the sports bar at the hacienda when watching England v Peru...

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3Thank shedhead22
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor member, With pleasure and appreciation we would like to take this opportunity to thanking you for sharing with us your recent vacation experience. We are apologize for the inconvenience that you lived at the "Sport's Bar", we will strengthen our security in that place to avoid further inconvenience. We certainly will be looking forward to welcoming you back...

London
Reviewed 2 July 2014

Stayed for 2 weeks in June with my husband and 4 yr old daughter. All in all we had a fantastic holiday, there is so much to review I could go on for hours but will just summarise as best as I can... Positives Amazingly clean and well maintained, there is literally not a twig out of place in the...

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Helpful?
1Thank JEK08
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, First of all thank you very much for staying at our Hotel and taking the time to write your impressions and suggestions, to improve the service we are offering. It is our priority to provide excellent customer service throughout the entire stay and be ensured we will be discussing your concerns with all the responsible department officers to...

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13/06/2017 14/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Babysitting
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (1 h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 

Additional Information about Grand Bahia Principe Tulum

Address: Carretera Chetumal Benito Juarez, km 250 | Local B, Akumal 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $234 - $570 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe Tulum 3.5*
Number of rooms: 978
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Riviera Maya/Akumal, Mexico
Hotel Style:
#6 Family Hotel in Akumal
#7 Romantic Hotel in Akumal
#8 Top resorts Hotel in Akumal
#9 On the Beach Hotel in Akumal
#9 Spa Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe Tulum staff and other travellers.
2,126 questions
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Questions? Get answers from Grand Bahia Principe Tulum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask your travel agent (if you're going through a company) to request an oceanview room.”
strot, 24 May 2017 | Read review
“We were in room 2226 which had a lovely view of the ocean and pool.”
ThurmanHofF, 23 May 2017 | Read review
“1212 is best room but loud as 2am bar is right near it”
Bockmaster, 21 May 2017 | Read review
“Avoid Rm 3506 - possible bed bugs. Rm 3803 had a defective air conditioner and smelled moldy.”
Scrapchick2, 19 May 2017 | Read review
“Top Floor, Villa #1, Ocean view, Room # 0125, Great AC”
jlapa127, 19 May 2017 | Read review
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Prices are for 1 room, 2 adults
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