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Grand Bahia Principe Tulum

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#9 of 23 Hotels in Akumal
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Grand Bahia Principe Tulum
Grand Bahia Principe Tulum
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11,807 Reviews from our TripAdvisor Community

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Showing 7,848: English reviews
Windsor, Canada
Reviewed 20 December 2013

I recently stayed a week at the GBP Tulum. Aside from the 5 star quality of room and food, the service was horrible. Below are the reasons 1. Hidden charge for Shows - MISREPRESENTATION & FALSE IMPRISONMENT 2. Broken TV 3. Cold Shower Water 4. Slow service at the buffet The only notable complaint with further information is the hidden...

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Helpful?
5Thank LoisLi1988
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Lois: First of all thank you very much for staying in the Bahia Principe Riviera Maya Resort and taking the time to write your impressions and suggestions, to improve the service we are offering. It is our priority to provide excellent customer service throughout the entire stay and be ensured we will be discussing your concerns with all the...

Saline, Michigan
Reviewed 20 December 2013

We loved everything except the ocean swim area, too rocky. If you walk south down the beach, by the dock, there is a much better swim area with lots of fish to see. Disapointed in the WiFi down 50% of the time. We had a great room first floor next to the pool and drink hut All the staff were...

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Thank MayanAdventure2013
RRPPTULUM, Director de Relaciones Públicas at Grand Bahia Principe Tulum, responded to this review

Dear Tripadvisor Member, Thank you very much for your recommendations on Trip Advisor. We are truly glad to read that our aim has been achieved during your stay with us: making you feel relaxed and away from the activities of the daily life. It is of great satisfaction for us to know that you have really enjoyed your time at...

Ellon, United Kingdom
Reviewed 19 December 2013

Our 3rd visit to GBP Tulum and previous excellent standards and expectations were badly let down by a poor room allocation and reception staff who had an attitude problem as we dared to complain. We stayed from Dec 03 - Dec 17, met some excellent Housekeeping Staff (Rosario), friendly and efficient waiters in the Yucatan restaurant (Saul) and great waitresses...

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Helpful?
2Thank pmca1159
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor Member: Thank you for taking the time to share your feedback on TripAdvisor of your stay with us. I would like to apologize for situation described referring the service, as a company we greatly value the feedback which we receive from our guests as we constantly strive to maintain consistently high standard of service. On behalf of all...

Street, United Kingdom
Reviewed 19 December 2013

This is a very good hotel. Facilities are good,clean and spacious. Pools were good, and beds were available up to around 10am, after that you are on the beach. Food is good, buffet huge and so you can never get bored with the options there. Booze freely available and service quicker than other all inclusives. Wifi in lobby ok, but...

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2Thank TravelJunkie010
RRPPTULUM, Director de Relaciones Públicas at Grand Bahia Principe Tulum, responded to this review

Dear Members, Grand Bahia Principe Resort thanks you for providing us and other trip advisor users with your kind recommendations. It is nice to know that our guests take their time to express their impressions. We are glad to know that after all your stay was a great experience and that you had enjoyed yourselves at Grand Bahia Principe Tulum....

Kincardine, Canada
Reviewed 19 December 2013

Holiday Nov 30- Dec 10 We had lots of fun. ACV, especially our rep at the hotel, took very good care of us. Loved the beer on the bus from the airport to hotel. Food was fantastic - Don Pablo had the best steak. We also did Mikado, Frutos del Mar and Mediterraneo. All were great. We had the show...

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Helpful?
1Thank Danielle P
RRPPTULUM, Director de Relaciones Públicas at Grand Bahia Principe Tulum, responded to this review

Dear Tripadvisor user, We fell happy to read that you have enjoyed yourselves and that you took the opportunity to admire the natural surroundings. We consider it to be a great honor to have had the opportunity to have served you and the fact that you endorsed our property highly, is very motivating our managers and staff to keep on...

Middlesbrough, United Kingdom
Reviewed 18 December 2013

Well done to all the staff at the GBP hotels for making our second visit a dream, 21/11 /13 (14nights stay) we travelled has a party of four adults staying in the Tulum , this was our second visit to the GBP first time staying in the Akumel . All the service etc is great across the resort, especially at...

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3Thank ManchesterJax
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor Member: On behalf the Management and all the staff of the Grand Bahia Principe Tulum Resort, we would like to send you our warmest appreciation for choosing our hotels for your previous holidays. We thank you for letting us know your observations. Nevertheless, we do hope that you took treasured moments from your vacation at Grand Bahia Principe...

Savage, Minnesota
Reviewed 18 December 2013

We stayed at Tulum Dec 7-14 2013. The resort is well kept, the room was standard issue. My only rubs were: kids. They are everywhere! on the beach, in the dinning hall, Don Pablo's, even in the main bar. You must like having kids running around being "kids" everywhere at this property. Carbs. On some days finding quality protein on...

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Helpful?
1Thank Brian P
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Brian: First of all thank you very much for staying in the Bahia Principe Riviera Maya Resort and taking the time to write your impressions and suggestions, to improve the service we are offering. It is our priority to provide excellent customer service throughout the entire stay and be ensured we will be discussing your concerns with all the...

Coventry
Reviewed 18 December 2013

My husband and I have just returned from another fantastic holiday at the Gran Bahia Principe, Tulu, Mexico. We went to this resort two years ago and were so impressed that we went again and I have to say that I cannot understand some of the negative reviews. I emailed in advance to say we were returning and we were...

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2Thank knightcote
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor Member: Thank you for your kind review which you have shared with other travelers. We appreciate that you have allowed us the honor of serving you again. Your evaluation is of special importance to us. The fact that we continue to receive positive reviews from our guests is proof of our commitment to consistent and quality service. We...

Milton Keynes, United Kingdom
Reviewed 18 December 2013

I visited the hotel in end Aug'13 and early September'13 with my family. The hotel is Huge with 3 properties to choose from. We had 6 junior suites and we were in Gold area. The staff are very friendly and the room service was also excellent. Please take some repellent as you will require this during evening times. Plenty of...

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1Thank Hit555
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor Member: On behalf of the entire Grand Bahia Principe Tulum team I would like to take this opportunity to thank you for your feedback regarding your recent stay with us. We are honored that you have chosen our hotel as your holiday destination and pleased to hear that you had a good time during your recent visit to...

Kingston, Canada
Reviewed 17 December 2013

We travelled to the Gran Bahia PrincipeTulum the first week of December. We got a fantastic deal, less than $ 950 on Air Canada Vacations which included air from our hometown of Kingston to Pearson. We have travelled extensively in the Carribean and Mexico and this is one of the few resorts that I would return to( if the price...

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2Thank barry t
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Barry: We take this opportunity to thank you for the review you have written for the benefit of the TripAdvisor community. There is immense pleasure of having a guest such as your self speak in such high regard for our Bahia Principe Riviera Maya Resort. We thank you for your support and above all your recommendation that makes our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (1 h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 

Additional Information about Grand Bahia Principe Tulum

Address: Carretera Chetumal Benito Juarez, km 250 | Local B, Akumal 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $220 - $506 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Bahia Principe Tulum 4*
Number of rooms: 978
Reservation Options:
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Riviera Maya/Akumal, Mexico
Hotel Style:
#6 Family Hotel in Akumal
#7 Top resorts Hotel in Akumal
#7 Romantic Hotel in Akumal
#8 On the Beach Hotel in Akumal
#8 Spa Hotel in Akumal
#9 Luxury Hotel in Akumal
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See which rooms travellers prefer

“Building 22 was close to the ocean and pool, also there are 3 storeys and the best views are at the top.”
 of 5 bubbles cassandras487, 21 Mar 2017 | Read review
“Take lots of small bills for tips. The cashier had trouble making change for us.”
 of 5 bubbles RJB151, 20 Mar 2017 | Read review
“Bldg 14, close to beach, 24 hr snack bar quiet pool and a short walk to main lobby, buffet and akumal bar.”
 of 5 bubbles debbie749, 20 Mar 2017 | Read review
“Ask for room near the beach.”
 of 5 bubbles P2347PHdavew, 19 Mar 2017 | Read review
“Villas closer to the dolphinarium are quieter at night, but the on-site entertainment ends around 11, so not too bad for younger visitors.”
 of 5 bubbles chriskZ9488XQ, 17 Mar 2017 | Read review
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