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Grand Palladium White Sand Resort & Spa

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#9 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium White Sand Resort & Spa
Grand Palladium White Sand Resort & Spa
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2,662 Reviews from our TripAdvisor Community

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Showing 1,572: English reviews
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Reviewed 5 days ago NEW

My family loves going to the palladium. This year it was our third return, and once again we were continued to be amazed. Not only is the resort beautiful, but the entertainment crew is fantastic. We spent our ten days lounging in the sun by the pool participating in activities which are provided by a fantastic crew of people. The...

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Helpful?
Thank Alayna M
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Alayna M, Thank you and your family for giving us the pleasure to welcome you during your visits to Playa del Carmen and for trusting us to make each visit as fantastic as the last one. We are very proud to hear that Onesky and Rodrigo had made your stay nothing less than great and special, they can truly...

Reviewed 6 days ago NEWvia mobile

Great time , yes resort is large but you need to walk after eating all this awesome food. Beach side Punta Em is best lunch side spot. Bring your yeti , fill up on pepsi light , beer , or assorted frozen fruity beverage for less trips to the bar . Fire show and white party guys are awesome. Hammocks...

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Helpful?
1Thank triciarn1
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear triciarn1, We are pleased to hear your wonderful feedback regarding your vacation. We want all of our guests to feel well attended during their stay at our beautiful Grand Palladium Riviera, so we are thrilled to know you enjoyed your experience in every sense. We value your kind recommendations for future travelers, so they don’t miss what you consider...

Reviewed 1 week ago

Awesome attention and service provided by these two gentlemen. Spent a week at the White Sands and always found our way to the Sports Bar. Francisco, Marcos, and the rest of the staff at the Sports Bar are truly great people, offering suggestions and input on visitng local sites including Telum and the cenotes. Francisco was courteous and professional. Already...

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Helpful?
1Thank Geoffrey H
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Geoffrey H, Thank you for the wonderful comments regarding your recent stay at Grand Palladium White Sand. The dedication not only of the sports bar staff but of all the employees, is rewarded when they make possible that guests like you have an amazing holiday experience. Thank you for highlighting your appreciation for the attentions received by Francisco and...

Vancouver, Canada
Reviewed 1 week ago

Recently we satyed 2 nights at Whitesands for a Sikh Wedding @ Grand Palladium Mexico. What an amazing event. They had flown in.a Sikh Priest from Canada and an Indiian Chef from Dominican Republic. This resort is fantastic to host your Sikh Destination Wedding

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Helpful?
2Thank freedomandleela
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear freedomandleela, We appreciate your comment and feel very happy that you could enjoy this wonderful event at our Grand Palladium White Sand in beautiful Riviera Maya, we want to thank you for taking the time to share your experiense for future brides looking for their perfect Sikh Wedding destination. We will transmit your comments to our Palladium Weddings department,...

St. Catharines, Canada
Reviewed 1 week ago

Met some friends from Europe at the Palladium White Sands and had a great time. Last visit was 8 years ago and noticed the 5 properties were well kept but not near as busy given that we were there in high season. Food and staff were very good. Cudo's to the bartenders at The Colonial (Ricardo) and Kantenah hotels (Valentin...

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Helpful?
2Thank Jim K
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Jim K, We are pleased that you gave us the opportunity to welcome you again after 8 years to the Grand Palladium White Sand Resort & Spa in beautiful Riviera Maya for this special meeting. We are also delighted to know that you had a great time enjoying the food and facilities with your European friends. The recognition that...

Reviewed 2 weeks ago via mobile

Honestly, the negative reviews are created by negative people. Be kind, be polite and have a smile on your face and the world is yours! That being said, the staff here are amazing! The main pool bartenders and lobby bartenders are some of the best on the grounds! Romeo the bellman is unbelievably polite, courteous and funny! All staff always...

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Helpful?
2Thank Kayla G
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Kayla G, We are so glad that you decided to visit our resort, thanks to your Friends advise, and that you were pleased with your decision of choosing Grand Palladium White Sand for your holidays. It has been great to have you here, we are pleased to know that you love the location and comfort facilities of your room,...

Reviewed 2 weeks ago via mobile

I have been staying in Grand Palladium hotels in DR, Jamaica, Mexico multiple times, and I love love love it! The resort in Mexico is by the far the best one! This time I was traveling with my son alone so I was a little concerned about how I would manage a 4 yo plus try to relax, well with...

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Helpful?
1Thank Tatiana K
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Tatiana K, We are pleased that you gave us the opportunity to welcome you again to the Grand Palladium White Sand Resort & Spa in beautiful Riviera Maya, and we are delighted to know that you were once more impressed by the kindness and attentive service you received during your stay. Our extraordinary Kids Clubs makes traveling with a...

Reviewed 2 weeks ago via mobile

first getaway in a while and we would definitely come back! WILBERT at the bar above the pool along with victor, abraham and a few others were amazing! always making us different amazing drinks (along with our mojitos) and having friendly conversations! we will remember them when we come back next time!

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Helpful?
Thank Nicole C
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Nicole C, Thank you so much for your preference, it sounds like you had a splendid trip here at Grand Palladium White Sand Resort & Spa and we have succeeded providing a memorable vacation. We are glad to hear you had a great time and that there were some outstanding staff members who helped to making sure you had...

Toronto, Canada
Reviewed 2 weeks ago

Our family of 5 spent a week at this resort and it was perfect for what we were looking for. There was tons of things for our 2 teens to do from the beach, pools and sports facility. There is beach volleyball, SUP, lots of pools with games like ping pong around them. Plus a huge sports facility with mini...

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Helpful?
Thank Lad1974
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Lad1974, We are very happy and grateful that you and your family selected our Grand Palladium White Sand for your holidays, as we know how difficult it is for our guests to choose the ideal Hotel, and that best suits what they are looking for their dream vacations. Thank you for highlighting your satisfaction with all the many activities...

Portland
Reviewed 3 weeks ago

We brought our 3 kids (8,12 and 4), along with my inlaws for a six night stay. The service was fabulous and our kids enjoyed the beach and pools. The snorkeling pool was FANTASTIC! We did several ala carte restaurants and all were delish. The buffet was FABULOUS and had something for everyone. My only regret is that I wish...

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Helpful?
Thank trvlrgrl447
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear trvlrgrl447, Thank you for selecting our Grand Palladium White Sand for your family holidays at the Riviera Maya. You don´t know how happy and grateful we are that you and your family spend such a pleasant vacation during your stay, as we know how difficult it is for our guests to choose the ideal Hotel, and that best suits...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $349 - $1,737 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
Reservation Options:
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#4 Green Hotel in Akumal
#6 Top resorts Hotel in Akumal
#8 On the Beach Hotel in Akumal
#8 Spa Hotel in Akumal
#9 Luxury Hotel in Akumal
#13 Romantic Hotel in Akumal
#13 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium White Sand Resort & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Villas near beach are convenient but a long way from main lobby and restaurants”
jimk819, 14 Apr 2017 | Read review
“Ground floor will give you good views of the animals around 5pm. They have lots of birds too, we enjoyed seeing them each night.”
Lad1974, 8 Apr 2017 | Read review
“All rooms are good NO oceanfront rooms due to mangroves.”
fred918, 30 Mar 2017 | Read review
“We like the ground floor to see the animals”
LoloBean84, 26 Mar 2017 | Read review
“A family suite will accommodate a couple plus 1 on the pull out sofa.”
D2601OUneilb, 21 Mar 2017 | Read review
5 of 5