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Grand Palladium Riviera Resort & Spa

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#10 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Riviera Resort & Spa
Grand Palladium Riviera Resort & Spa
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2,997 Reviews from our TripAdvisor Community

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Showing 1,529: English reviews
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New Jersey
Reviewed 2 days ago NEW

We spent April 12th-21st at the Riviera section. Travelled with my wife, 20 year old daughter and ten year old son. Stayed in building 61 room 34. Overall this a very nice well maintained resort. The place is huge. Two huge pools and a bunch of smaller ones scattered around the resort. About a dozen ala carte restaurants and two...

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Helpful?
Thank Delagraz
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Delagraz, We want to thank you for your nice comments about your stay, we really appreciate the feedback and particularly as frequent travelers that experience other Hotels, and compare our services, finally having a great family holidays with us. We are glad to know that you could chill and relax during your stay and enjoy of the many pools,...

Reviewed 4 days ago NEW

Had a great time this past month, and the entertainment staff is great especially Rodrigo Cristianni, who always invited the guests to come to all the activities by the pool and made my vacation extra amazing. He is a key reason to why I'm going back next year.

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Helpful?
Thank Allison S
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Allison S, We are glad to know that you had such a great time during your last visit at our Grand Palladium Riviera Resort & Spa. Thank you for writing this comment and sharing your appreciation for the attentions received from Rodrigo from our entertainment team, we know that he will be happy to know that you will be...

Reviewed 4 days ago NEW

This was our second stay at this resort! Both times didn't disappoint. The rooms were spacious and well maintained, the bars and restaurants were lovely. Food choices were the best we have ever experienced in an all inclusive resort. The wildlife and beach area are impressive and adds to the whole experience. One thing that stands out for us though...

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Helpful?
1Thank Lesley Ann A
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Lesley Ann A, First and foremost, thank you for your good comments and feedback from your 2nd stay with us at Grand Palladium Riviera. We feel glad to realize that you did have the wonderful vacations expected, specially being a repeat guest that enjoyed your previous visit. It is wonderful to read that you loved every aspect of your...

Sunderland, United Kingdom
Reviewed 1 week ago

Fantastic hotel in a beautiful location with great service and staff! All staff are friendly and can't do enough to help you. There's always something going on and there is something for everyone! We have stayed at the hotel twice before, food and facilities are great. We loved watching the daily evening shows, particularly the fire show at the sea...

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Helpful?
3Thank Rebecca A
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Rebecca A, We are pleased that you gave us the opportunity to welcome you again to the Grand Palladium Riviera and we are delighted to know that you were once more impressed by the kindness and attentive service you received during your stay. Thank you so much for your kind remarks of the things you loved in this visit,...

Ottawa, Canada
Reviewed 1 week ago

My husband and I stayed here the week of April 4th. We had beautiful weather in the 30's. The beach had algae that was removed regularly but still we preferred the pools which are the best we have seen. Very large and warm water and plenty of lounge chairs everywhere. They even had a popsicle cart going around ounce in...

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3Thank LoveTheSunBut
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear LoveTheSunBut, We appreciate your time to share such a wonderful review about your stay at our Grand Palladium Riviera, and we feel honored that you gave us the unique opportunity to be your 7th Anniversary destination choice. Thank you for recognizing the variety of beautiful pools and always easy accessibility to lounge chairs, our many special services like popsicle...

Kent, United Kingdom
Reviewed 1 week ago via mobile

Great place to stay, lots of swimming pools and restaurants. Food was great, would visit again the only thing we didn't like was seeing the crocodiles in there small pens for tourists to look at other than that would easley give this resort 5 stars.

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Helpful?
Thank Anthony S
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Anthony S, Thank you for your kind remarks regarding your recent stay at the Grand Palladium Riviera Resort & Spa We appreciate that you highlight the beauty of our grounds and pools, and how you enjoyed the gastronomic selection in our restaurants. Regarding your observations about the crocodiles in our resort, we understand your concern, therefore we would like...

Reviewed 2 weeks ago via mobile

This had to be one of the best holidays I've been on, visited with my 14 year old daughter and we the best time. The entertainment team are AMAZING and cater for all needs young to old .. if you're looking for a family holiday or just a couples retreat this is the resort for you, food is amazing too...

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Helpful?
2Thank Hannah K
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Hannah K, Thank you for staying with us, and trusting us to make your stay nothing less than Grand when visiting us with your daughter the beautiful Riviera Maya. We appreciate your words and feel very happy that our entertainment staff made such a positive impact on you, we will share your comment with all the team. Again thank...

Reviewed 2 weeks ago via mobile

Great place away from crowded Cancun very friendly staff and decent food. Japanese restaurant is excellent. Excellent suites. Highly recommend along with trip to Coba and Tulum ruins. Salt water pool beside ocean is unique and great for those wanting salt water swim without going into the ocean.

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Helpful?
Thank Chris T
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Chris T, Thank you for your nice feedback regarding your stay at the Grand Palladium Riviera Resort & Spa. We are thrilled to know that you loved our Japanese restaurant “Sumptuori” our chefs will be very happy with the result of their genuine dedication to prepare the delicious dishes at this restaurant. It really sounds like you made the...

Carson City, NV
Reviewed 2 weeks ago

We arrived at the Colonial around 4:30 pm on 03/18/17 hoping to be transferred to the Rivera side of the resort to be closer to the Salt Pool. The person at the desk was amazing. I told him this was my first time returning to the park since my husband passed and that I wanted to be by the Salt...

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2Thank CarsonCityDeb
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear CarsonCityDeb, We appreciate your loyalty to our resort and are honored to have the opportunity to serve you and your friends when staying in beautiful Playa del Carmen. We are pleased to know that upon arrival, you felt the characteristic Palladium welcoming service and that from that moment on, you enjoyed your ocean view room close toyour favorite spot...

United Kingdom
Reviewed 3 weeks ago via mobile

We stayed here as a couple end of January 2017 and had the most amazing stay. Service: Amazing - everyone was so friendly all the time and ready to help :) All the facilities were very clean and maintained throughout our stay. Food: Incredible - the buffets are soo good but there is also 11 a la carte restaurants which...

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Helpful?
4Thank Sonia G
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Sonia G, Thank you very much for thinking of us again after your visit in January and for your amazing review. We are very pleased to have made your stay a special and memorable one at Grand Palladium Riviera. It makes us really proud that you enjoyed all the aspects of your stay at the resort, like the nature...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more   less 

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera Chetumal-Puerto Juarez, km 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $333 - $581 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Number of rooms: 324
Reservation Options:
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Also Known As:
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#5 Green Hotel in Akumal
#7 Top resorts Hotel in Akumal
#9 Romantic Hotel in Akumal
#10 Luxury Hotel in Akumal
#12 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Riviera Resort & Spa staff and other travellers.
235 questions
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Questions? Get answers from Grand Palladium Riviera Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Colonial section is closer to the activity pool. White Sand/Riviera is quieter”
Delagraz, 25 Apr 2017 | Read review
“We loved the suite. Would try the Royal for extra luxury.”
LoveTheSunBut, 19 Apr 2017 | Read review
“The Rivera Section is my favorite location in the park because of its location by the Salt Pool.”
CarsonCityDeb, 10 Apr 2017 | Read review
“we had a garden view room and it was beautiful, but I'm sure other rooms are good as well.”
aborghei, 31 Mar 2017 | Read review
“Ask for a renovated room”
kimshowers, 28 Mar 2017 | Read review
5 of 5