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Grand Palladium Riviera Resort & Spa

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#9 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Riviera Resort & Spa
Grand Palladium Riviera Resort & Spa
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2,902 Reviews from our TripAdvisor Community

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Showing 1,487: English reviews
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Reviewed yesterday NEWvia mobile

I spent 5 days at Grand Palladium Riviera Resort and I can't express how amazing of a time I had. In addition to being there with friends, the staff was incredible. I truly feel like the staff is extended family now, and I will visit Grand Palladium Riviera again not only for the great location and comfort, but for the...

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Thank Joshua C
Hamilton, Canada
Reviewed yesterday NEWvia mobile

We booked our destination wedding here back in October and it was amazing! We were a little overwhelmed by the size of the resort as we had almost 50 people attending our wedding, and we we're worried we wouldn't run into anyone during our stay, but it was perfect. Everyone hung out by the main pool which was close to...

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1Thank dmichaluk
Reviewed 2 days ago NEWvia mobile

My mother and I traveled to Mexico for the first time and stayed at this resort. It was to celebrate me graduating college and I loved this resort, it made my first trip to Mexico absolutely amazing. This was an amazing hotel. The room and public areas were very clean and well maintained. The room was comfortable and spacious, with...

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2Thank Kayleigh M
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Kayleigh M, Thanks for the wonderful privilege of being your chosen hotel during your first visit to Mexico, it has been a real honor to receive you and your mom in this beautiful paradise of the Riviera Maya during your vacations, and we trust this made for a Happy Graduation indeed!!! We are delighted that you had a great...

Reviewed 4 days ago NEWvia mobile

Spent a week at this amazing resort with friends and family for my wedding. We had an absolute blast...one of the hidden treasures was a bartender at la laguna named Alfredo Perez who was such a fantastic person, and tremendously talented with shots...needless to say, he provided "wow customer" service!

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Helpful?
Thank Troy B
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Troy B, Thank you for the privilege of hosting your beautiful wedding. We are thrilled you could make a wonderful holiday out if it with your closest friends and family. We would like to mention that the greatness of the Palladium is thanks to our people, the warmth of our staff is what makes us different. Always attentive to...

London, United Kingdom
Reviewed 4 days ago NEW

My husband and I honeymooned here. It's a beautiful hotel with a stunning beach. An absolute slice of luxury. The staff were very friendly and helpful. It's a great spot for visiting lots of attractions, and there's also plenty to do in the resort itself. Great restaurants and bars, a delicious cocktail list and fun entertainment only adds to the...

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Thank chex68
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear chex68, First of all, we want to thank you for the immense privilege of choosing our Hotel for your wonderful and treasured Honeymoon, for us it has been an honor to be your hosts during your stay in the Mexican Caribbean. From adventuring to visiting some attractions outside the resort, to enjoy tasteful cocktails and relax while being indulged...

Hamilton, Canada
Reviewed 5 days ago NEW

Great accommodations (stayed at the Riviera hotel), great food (Brazilian restaurant is amazing), great bar/bartenders (Jose at the Riviera lobby bar) and great entertainment. The spa and fitness amenities are beyond most hotel offerings!

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Thank Alex D
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Alex D, Thank you for taking the time to post such a great review about your recent experience at our resort. We appreciate that you highlight all the aspects of your stay that you loved like the comfortable accommodations of the Riviera section, the Brasilian restaurant O´Pavao, also the fantastic and relaxing atmosphere at the Zentropía Spa with incredible...

Saint Thomas, Canada
Reviewed 5 days ago NEW

This was our first visit to Mexico and this resortt didn't disappoint! There were were young adults, families and older adults enjoying this resort, Rooms were clean,great selection of ala carte restaurants, staff very friendly, lots if pools and bars Sunwing representatives were knowledgeable and helpful with excursion bookings.

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Thank DougJulie
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear DougJulie, Thanks for the wonderful privilege of being your chosen hotel during your first visit to Mexico, it has been a real honor to receive you in this beautiful paradise of the Riviera Maya during your vacations. It warms our heart to know that you enjoyed the great hospitality received from our staff, our array of pools and restaurants,...

Reviewed 5 days ago NEWvia mobile

Just came back after a two week holiday at the resort.if you have booked to go here you won't be disappointed.the rooms and food were fantastic and the staff worked so hard but we're always so polite and helpful could not have asked for more.one bit of advice is take dollars as it's easier and they take them ever were.

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Thank derek s
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear derek s, It really sounds like you had a splendid trip here at Grand Palladium Riviera Resort & Spa. We have succeeded providing a memorable vacation. Thank you for sharing the beautiful vacation time that you had at our wonderful resort. We will share with our staff your comments about the food and the service. These comments help and...

Reviewed 1 week ago via mobile

I went to the grand palladium riviera for the first time with my wife . We turned up to this amazing site of a huge thatched roof . The lobby was all open with a great space . Check in was quick and easy . The place is huge so luckily they have carts which can take you to and...

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Thank kingston69
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear kingston69, Thank you for taking the time to post such a great review about your first experience at Grand Palladium Riviera Resort & Spa, and for remarking the beautiful accommodations that we have to offer. It makes us really proud that all of the aspects at the resort, like the beautiful Mayan jungle surrounding us with lots of wildlife,...

Cedar Hill, Texas
Reviewed 1 week ago

A wonderful place with great attention.The beach exclusively for members travel is amazing and the guy from the Swim up bar Alfredo Gali was great. He remembered what we were drinking and made then perfect and also ran into him downtown and he took time to give us direction on where to go for sites and shopping. This was our...

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Thank Johnny F
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Johnny F, It is always comforting to know that the excellent service and facilities provided by the Grand Palladium Riviera are recognized by our guests, especially our returning guests that give us the pleasure to welcome them every year. We are also very happy that you enjoyed the benefits of Travel Club including the beach area and we feel...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more   less 

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $340 - $954 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Number of rooms: 324
Reservation Options:
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Also Known As:
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Riviera Maya/Akumal, Mexico
Hotel Style:
#4 Green Hotel in Akumal
#7 Top resorts Hotel in Akumal
#8 Luxury Hotel in Akumal
#9 Romantic Hotel in Akumal
#12 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Riviera Resort & Spa staff and other travellers.
222 questions
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Questions? Get answers from Grand Palladium Riviera Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Riviera rooms are close to the beach.”
 of 5 bubbles chex68, 19 Feb 2017 | Read review
“Our room was in the Rivera and spa area near oceN and salt water pool, quite in the evening”
 of 5 bubbles DougJulie, 18 Feb 2017 | Read review
“We stayed on a first floor in three story "villa" and found this is good for us, no need to use stair ways.”
 of 5 bubbles VladimirB784, 13 Feb 2017 | Read review
“I wouldn't stay at the Riviera again, but I heard the other hotels in the resort are better.”
  • Not connected ?
 of 5 bubbles islander1234, 8 Feb 2017 | Read review
“Take a kettle.”
 of 5 bubbles 158keithf, 6 Feb 2017 | Read review
5 of 5