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Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
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10,681 Reviews from our TripAdvisor Community

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Showing 8,644: English reviews
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Ottawa, Canada
Reviewed yesterday NEW

We returned yesterday from a week at the Grand Sirenis. It was lovely, with very few minor issues. Here's a summary and some helpful hints. ARRIVAL We landed at the Cancun airport around noon on a Monday and it was like a ghost town. I've never seen it that empty. As a result, we breezed through immigration and were on...

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Thank JMDB999
London, United Kingdom
Reviewed 2 days ago NEW

First things first – do not worry about all the poor reviews on here. Some people need to manage their expectations. For example, if you don’t like cheeky wild animals and warm, clear water with tropical fish, don’t book a beach resort that’s on a coral reef backed by a jungle. (I kid you not, I overheard a woman complain...

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8Thank Claire_Summers
Reviewed 2 days ago NEW

We stayed for a week in Feb 2017. it's the only all inclusive I've stayed at that approaches "Disney" levels of cleanliness and staff attentiveness. There is a quiet army of staff at work constantly keeping the place maintained and spotless. It covers a huge area- good because the rooms are away from any noise from discos etc and it...

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3Thank andrew w
Cornwall, Canada
Reviewed 2 days ago NEW

we visited this resort a couple weeks ago, it is huge!!!!! The food was fantastic the workers were polite and took great care of you. The bartenders were great. They had some shows at night they were OK not my favorite thing to do but that's OK. The beach was good but lots of Coral really close so was hard...

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1Thank Natasha2171
Reviewed 3 days ago NEWvia mobile

My husband Gregg and I have been twice already and are going back again middle of March, this time as members. The grounds are beautiful and the staff is amazing. It's very clean and comfortable.food has always been good as well. Our consiere Diego was so helpful and friendly we always stopped to chat with him. And our salesman Dave...

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1Thank Rubina M
Reviewed 3 days ago NEW

We stayed for 7 days and it was probably the best 7 days of my life. Everyone at the resort was so so friendly and would bend over backwards to make sure your stay was comfortable. I met so many new wonderful amazing friends, many people from the entertainment crew who made sure there was always something fun to do....

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3Thank Megan M
Reviewed 3 days ago NEWvia mobile

I stayed at grand sirenis for a week with my mum and joined up with my family and friends for my cousins wedding who were also staying at the resort. Il start with the positives. Rooms - massive rooms, spotless, room cleaned every day with fresh towels, lovely and cool with the air con, good view from the balcony, fridge...

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6Thank Hopnitz
Gatineau, Canada
Reviewed 3 days ago NEW

We just returned from the Grand Sirenis last week. This will be a longer review and I will try and cover every section of this large resort! We travelled as a couple with 3 children ages 7, 12 and 15. Shuttle: We travelled through Air Canada vacations. Our transfer took over 2 hours although are bus was almost empty and...

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4Thank Melanie-france K
Reviewed 3 days ago NEWvia mobile

Rooms are very tired and food from a la carte restaurants was very hurriedly served and not good.animals rodents etc freely roam the resort. Hygiene standards are very lacking.staff are very nice and work very hard but I wouldn't recommend. Also beware of sales pitch to sell you members club which can last 5 hours.the standard of the rooms in...

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Thank Yvonne B
Bournemouth, United Kingdom
Reviewed 3 days ago NEWvia mobile

We stayed for 2 weeks and the very good rating reflects the general feel of the hotel. This is a large hotel with good facilities: three pools that the kids loved; kids club which was enjoyed by my 5 year old girl but was a little young (or too craft-oriented) for my 8 year old boy; a great beach with...

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3Thank 555gilbert2015

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 

Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $262 - $783 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sirenis Riviera Maya Resort & Spa 5*
Number of rooms: 948
Reservation Options:
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Also Known As:
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico
Hotel Style:
#10 Top resorts Hotel in Akumal
#10 On the Beach Hotel in Akumal
#10 Romantic Hotel in Akumal
#10 Luxury Hotel in Akumal
#10 Spa Hotel in Akumal
#10 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sirenis Riviera Maya Resort & Spa staff and other travellers.
2,462 questions
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Newcastle upon Tyne, United Kingdom
8 months ago

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Questions? Get answers from Grand Sirenis Riviera Maya Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Insist on being on the 2nd or 3rd floors!”
 of 5 bubbles JMDB999, 21 Feb 2017 | Read review
“If you want a quieter room, ask the Receptionists at check-in.”
 of 5 bubbles Claire_Summers, 20 Feb 2017 | Read review
“Luum bulding is close to everything but make sure you ask for a third floor room.”
 of 5 bubbles melaniefrancek, 19 Feb 2017 | Read review
“The resort is rather large so decide where you will want to spend most of your time (beach, pool) and chose a room closest to it!”
 of 5 bubbles 950nicoler, 19 Feb 2017 | Read review
“Want a view choose a high floor, Want close to the beach ask for that, want to be close to the buffet and hang out at the pool!”
 of 5 bubbles koolcruzin, 18 Feb 2017 | Read review
5 of 5