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Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
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10,239 Reviews from our TripAdvisor Community

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Showing 8,268: English reviews
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed yesterday NEW

We recently stayed at this top hotel and the service was first class. The whole team , especially Juan, Lilian, Lorena, Erik, Eddy, and Edwin, Marlene and Andrés were staff to be proud of who make this hotel the great place it is. We were made to feel welcome at all times and did not want to leave! We will... More 

Helpful?
1 Thank Pat M
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

Check in was smooth. No issues. But no cocktail or glass of champagne waiting for us like some other reviews have stated. Room: Kulkucan block 1600's room numbers. Central to pretty much everything. Block next door was being renovated so got pretty noisy when trying to have a siesta. Junior suites are big, massive bed that you lose each other... More 

Helpful?
Thank Naomi H
Westlock, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 days ago NEW via mobile

Most of what you read here is very accurate. I just have a few things to add. This resort is playing some kind of game with their a la cart reservation. We spent 11 nights, were promised 5. Could only book 3. Out of 11 nights no one in our party of 10 could get reservations at the Japanese or... More 

Helpful?
3 Thank dream2travel50
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi dream2travel50, First and foremost, please accept my gratitude for having taken the time to air your comments and concerns. I am really sorry and I have to say it is not pleasant to hear comments where I can see our guest’s dissatisfaction. It is a shame that our facilities did not fulfill your expectations, however, I would like you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW via mobile

Don't get me wrong...the drinks are delicious, the pools are beautiful but there are a few things that aren't 5 star. The food is mediocre, especially at the buffet. The ala cartes are pretty good especially the Japenese but not amazing. This was a trip we took to get away for a week to some sun with out braking the... More 

Helpful?
1 Thank Ross C
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Ross C, Thank you for taking a moment of your time for sharing your observations about your recent vacation at Grand Sirenis Riviera Maya. I am pleased to know that you had a very good time in our property, especially reading about how much you enjoyed our drinks and pools all around the resort. On the other hand, I... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW via mobile

This was our first time to grand Sirenis and we had a blast. We are a family of 5 with kids ranging from 15-20. No one was ready to leave. Don't worry about what building you are in. Everything is close to something. If you don't have a beach view don't worry. You aren't going to spend that much time... More 

Helpful?
3 Thank Jody B
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Jody B, I would like to thank you for the positive impressions you have published about your recent stay at our resort; I am sure this has helped many travelers from Trip advisor community to confirm that our Grand Sirenis Riviera Maya is the perfect hotel for their vacation. The fact that we continue to receive this kind of... More 

Winnipeg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 days ago NEW via mobile

Wonderful 10 days spent here. The staff is fantastic, many thanks to Isaac, Diego and Jean, our concierges. Upgraded to Llek, ocean view immediately. Beautiful. Snorkling every day off the beach was incredible, Guadalupe, our beach server was tireless and cheerful. Our room was spotless and lovely. Returning in January for more good times.

Helpful?
4 Thank hpamella35
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi hpamella35, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and am happy you had a great vacation at Grand Sirenis Riviera Maya. It is very rewarding to read how much you loved the cleanliness of your room and its ocean view, as well as the other services and activities you had the chance... More 

Victoria, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 days ago NEW via mobile

This is our forth visit here I was a little disappointed there was 9 of us in total a total of four rooms I had hoped we would all be in the same building as we booked in June all as one booking.We did three ala cartes steak house nothing special Japanese excellent the Mediterranean not impressed at all I... More 

Helpful?
1 Thank vtsmith
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi vtsmith, First of all, thank you for your previous review and your loyalty for the Grand Sirenis Riviera Maya Resort & Spa. It is always a pleasure to have you home. I do appreciate hearing from our customers, as their comments are vital for us to continue improving our services; it is thanks to communications of this nature that... More 

Tomah, Wisconsin
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 days ago NEW

There was a group of 16 of us that had a great time while we were here. We were only able to stay for 3 nights, but we made the most out of it. Our only regret, was not getting into the Japanese restaurant that we had read so much about. I am not sure if this is something you... More 

Helpful?
2 Thank askjck
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi askjck, Thank you for taking the time to remark on your stay at Grand Sirenis Riviera Maya. I fell so happy to read that you have enjoyed yourselves. The fact that we continue to receive positive reviews from our guests is proof of our commitment to consistent and quality service, and I am very glad to know how much... More 

Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

We came here once in 2015 and after trying a different resort on our last vacation, we decided we would come back to the Grand Sirenis. We were in building #10 right beside the main lobby, which was great because it was so quick to get to the pool, theater, or buffet. Lots to do and see at this resort.... More 

Helpful?
2 Thank PeteHolb
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi PeteHolb, On behalf of all Grand Sirenis team, I would like to thank you for taking the time to share your previous review with us and the TripAdvisor community. Nothing puts a bigger smile on our face than to know that our guests experienced a beautiful and unforgettable time in our resort, just as you did with all our... More 

Rockland, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 days ago NEW

Just about everything about this place is great. It is so clean! All the staff work non stop, they are extremely friendly and polite and will go out of their way to make sure all resort guests are happy. The food is excellent and the buffets have tons of variety. Fresh fruits, juices, and breads are abundant, the main dishes... More 

Helpful?
6 Thank martinfr67
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi martinfr67, I am grateful for your previous review, It is really important for us to receive positive feedback as yours, and I am glad to know that we exceeded your expectations during your recent stay at Grand Sirenis Riviera Maya Resort & Spa. The fact that we continue to receive positive reviews from our guests is proof of our... More 

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 

Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $337 - $811 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sirenis Riviera Maya Resort & Spa 5*
Number of rooms: 948
Reservation Options:
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Also Known As:
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico
Hotel Style:
#10 Family Hotel in Akumal
#10 Romantic Hotel in Akumal
#10 Top resorts Hotel in Akumal
#11 Luxury Hotel in Akumal
#11 On the Beach Hotel in Akumal
#11 Spa Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sirenis Riviera Maya Resort & Spa staff and other travellers.
2,165 questions
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Newcastle upon Tyne, United Kingdom
5 months ago

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Questions? Get answers from Grand Sirenis Riviera Maya Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“full resort is wheel chair accessible, have rooms for all budgets, from 2 people to 10”
 of 5 bubbles mikedC7594RW, 28 Nov 2016 | Read review
“Building 18 3rd floor”
 of 5 bubbles SunSeekerBA, 27 Nov 2016 | Read review
“Select ocean view.”
 of 5 bubbles traviswnewport, 27 Nov 2016 | Read review
“All rooms were good.”
 of 5 bubbles nataliemV3795MS, 26 Nov 2016 | Read review
“The 1800 Building was great! It is close to everything - beach, main pool, shows, and buffets.”
 of 5 bubbles Twisteddave, 26 Nov 2016 | Read review
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