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Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
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10,705 Reviews from our TripAdvisor Community

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Showing 8,664: English reviews
Start your review of Grand Sirenis Riviera Maya Resort & Spa
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Liverpool, United Kingdom
Reviewed yesterday NEW

Everything was great with this hotel, but sadly there were some issues that changed our opinion. Check in was great. We decided to take advantage of the upgrade when offered. This was the first issue. It was £450.00, the staff member said that safe and wifi comes free with the upgrade so we agreed. Not just because of that, but...

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1Thank Galactica83
Swift Current, Saskatchewan, Canada
Reviewed yesterday NEWvia mobile

I have no clue how anyone could rate this resort as terrible?? The bus ride from the airport was 1hr 20 min which seemed rather long but the resort was well worth it. We just returned home from a wonderful week at the Grand Sirenis. We are lucky enough to have been able to go to Mexico the last 7...

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1Thank Jill A
B.C. Canada
Reviewed 2 days ago NEW

Well, for the first time in 7 trips to the Mayan Riviera, we returned to the same resort...and we were not disappointed! (Jan. 26-Feb 6) The Grand Sirenis Rivera Maya has changed somewhat in the past few years and they continue to get better. The reason we chose to revisit this resort is that it offered good value compared to...

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14Thank coolnorth
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi coolnorth, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and am happy you had once again a great vacation at Grand Sirenis Riviera Maya. I am very glad reading how much you enjoyed the beauty of our grounds and cleanliness and comfort of your room, as well as our stunning beach and the...

Smithers, Canada
Reviewed 2 days ago NEW

We spent two weeks at the Grand Sirenus resort and spa, we never even left the complex we found enough to keep us busy right there. The pool side activities were a lot of fun, the food was amazing, the spa and hydra therapy was very relaxing. Overall we had an amazing time. Met a lot of really nice people,...

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Helpful?
1Thank Marilyn C
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Marilyn C, Thank you for such wonderful comments regarding your recent stay at Grand Sirenis Riviera Maya; I am sure this has helped many travelers to confirm that our resort is the perfect place for their vacations. I am glad to know that you had a great time enjoying our spa treatments as well as the entertainment activities, pools,...

Willsboro
Reviewed 2 days ago NEW

This was our first vacation to Mexico. I traveled with my children, 7 of us all together and met another group of 8 family members once we arrived. This resort was beautiful! The grounds were very well maintained; the nature trail and animals on site were wonderful; and the people were friendly and helpful!

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Helpful?
1Thank Elizabeth M
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Elizabeth M, Thank you so much for taking a moment of your time to share your thoughts about your holidays. I am pleased to learn that your stay at Grand Sirenis Riviera Maya exceeded your expectations! The fact that we continue to receive positive reviews from our guests is proof of our commitment to consistent and quality service, especially...

Reviewed 2 days ago NEWvia mobile

My wife and I just returned from our 6th visit to Grand Sirenis Riviera Maya on Feb. 23, 2017. We thoroughly enjoyed our visit to the resort and as always, were impressed with the improvements to the property. Among this year's highlights is the new Skybar on the terrace above the a la carte restaurants. With live music starting after...

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Helpful?
3Thank Dan M
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Dan M, On behalf of all our team, I would like to thank you for considering Grand Sirenis Riviera Maya your second home and giving us the opportunity to be a little part of your memories. I am happy to know that you enjoyed your stay once again in our resort and would like to thank you for noticing...

Ottawa, Canada
Reviewed 2 days ago NEW

This was our 2nd time at the Grand Sirenis Mayan Beach. We returned because last year we (my wife and I and my brother and his wife) had such a great time. CHECK IN/OUT Check in went off without a hitch but there was no welcome cocktail or cool towel upon arrival. Check out went well. If you are an...

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5Thank sboutet1952
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi sboutet1952, Thank you for taking a moment of your time to share your thoughts about your recent vacation at Grand Sirenis Riviera Maya. I am pleased to know that the excellent service and amiability from our staff exceeded your expectations during your recent stay at our property. Reviews like yours, are the motivation to keep in the good job;...

Ontario, Canada
Reviewed 3 days ago NEW

The food was very good, except for the Mexican restaurant. Most of the staff were friendly. Daniel and Checo were the best concierges I have ever had. They were very friendly and made an effort to chat with everyone.

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3Thank Danielle S
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Danielle S, On behalf of all our team, I would like to thank you for considering Grand Sirenis Riviera Maya your holiday’s destination and giving us the opportunity to be a little part of your memories. I am glad to know that you enjoyed so much your stay in our resort, especially having the opportunity to experience the wide...

Tecumseh, Canada
Reviewed 3 days ago NEW

We were amazed with our room It was very spacious and clean The bathroom was amazing The shower was very nice and it had jets for massaging all the way down the wall which was very relaxing. The jetted tub is meant for 2 comfortably. The only complaint we had was that we paid 400 dollars extra for ocean view...

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2Thank hockeymomwebb
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi hockeymomwebb, I would first of all like to thank you for taking a moment of your valuable time to share your comments with us and the TripAdvisor community about your previous experience at Grand Sirenis Riviera Maya Resort & Spa. It is very rewarding to read how much you loved your room with all its amenities; our meals and...

Michigan
Reviewed 4 days ago NEW

first of all, congratulations and good luck to alain and jonathon on their promotions. our new concierge.ernesto, got us settled-in. we saw old friends Karen at the beach and pool areas, Ramon Renteria in the main buffet, and isuey in the members lounge(good luck in the DR). the shuttle drivers elio, angel, and camilo were lots of fun. thanks to...

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1Thank cougarr66
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi cougarr66, In the name of all Grand Sirenis, receive my most sincere appreciation for your loyalty to our chain. I enjoyed reading your feedback and am happy you had a great vacation at our Riviera Maya Resort & Spa. It is very rewarding to read this kind of reviews, even more knowing that time after time you keep enjoying...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 

Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $259 - $781 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sirenis Riviera Maya Resort & Spa 5*
Number of rooms: 948
Reservation Options:
TripAdvisor is proud to partner with Evoline ltd, Hotels.com, BookIt.com and Booking.com so you can book your Grand Sirenis Riviera Maya Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico
Hotel Style:
#10 Spa Hotel in Akumal
#10 On the Beach Hotel in Akumal
#10 Romantic Hotel in Akumal
#10 Family Hotel in Akumal
#10 Top resorts Hotel in Akumal
#10 Luxury Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sirenis Riviera Maya Resort & Spa staff and other travellers.
2,485 questions
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Newcastle upon Tyne, United Kingdom
8 months ago

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Questions? Get answers from Grand Sirenis Riviera Maya Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was quiet and we were at 1838 and a good location but no ocean view they say it is but noway don't pay the extra money”
 of 5 bubbles hockeymomwebb, 25 Feb 2017 | Read review
“top floors quieter.”
 of 5 bubbles cougarr66, 24 Feb 2017 | Read review
“We stayed in building 22... decent walk to one of the pools with an ice cream bar.”
 of 5 bubbles Miszty13, 21 Feb 2017 | Read review
“Insist on being on the 2nd or 3rd floors!”
 of 5 bubbles JMDB999, 21 Feb 2017 | Read review
“If you want a quieter room, ask the Receptionists at check-in.”
 of 5 bubbles Claire_Summers, 20 Feb 2017 | Read review
5 of 5