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Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
Grand Sirenis Riviera Maya Resort & Spa
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10,493 Reviews from our TripAdvisor Community

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Showing 8,481: English reviews
Vaughan, Canada
Reviewed yesterday NEW

Like - This is a fairly large resort, clean, well planned, well maintained and easy to walk around for a reasonability fit person. Great for families - spacious guest rooms, ample lounging near pools and beach, great selection of dining venues, open spaces for gathering and interesting entertainment. Lots of wild animals roaming the resort. :-) Dislike - Have to...

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Thank James_wu
Reviewed yesterday NEWvia mobile

Ample pool and beach side loungers. Clean and well maintained. We upgraded to a renovated room for $20 per night which we felt was good value. Food was generally good. Booking restaurants was a hassle unless you are happy with a 8:30 reservation. Excellent resort for families. Beach is protected and safe for children. Very good service everywhere on the...

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Thank David E
King's Lynn, Norfolk, United Kingdom
Reviewed yesterday NEWvia mobile

So, we have read near 500 reviews before coming. I was a little apprehensive, as the reviews were so mixed. For the first 2/3 days, my husband and I both agreed we wouldn't return. We just felt the resort wasn't that "5*". Our first impressions changed though. It's not 5* like we'd experienced with the Sensatori range, where everything was...

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3Thank Gemma T
Reviewed 2 days ago NEW

This is a very good hotel. The rooms, food and house drinks quality and range, pool areas and general environment were all above average for an all inclusive in this price range. Nice touches were the separate Coffee Shop, Ice Cream Shop, Lazy River and Quiet Pool. Early evening live entertainment was provided in the Sky Bar, a bonus for...

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1Thank Phil H
Reviewed 2 days ago NEW

We vacation here last week. Loved the experience , ataff were fabulous & we have no complaints at all ( except they are a lil cheap on the drink pours ;) ) .. but other than that it was fabulous .. We ignore the "vip" garbage because we think it should not really exist ( kinda like a class structure...

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Thank Ted_Y_Canada
Ayr, United Kingdom
Reviewed 3 days ago NEW

The hotel and food were excellent as were most of the staff except the head of the animation team who was very up himself and very rude I asked him why he did not like the British people and he could not even look at me his eyes were everywhere when I was asking him questions on why his team...

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5Thank liz100466
Ottawa, Canada
Reviewed 3 days ago NEW

As most have noted, the grounds, rooms and staff could hardly be better. The bird and animal life make it extra special and give a feel of a legit piece of nature. Bring binocs. The food is generous in amount and somewhat hit and miss in terms of quality, not quantity, which is beyond generous (buffet style). We very much...

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3Thank Jon S
Reviewed 3 days ago NEW

We stayed there last year. The resort is huge and great for walking. The food was pretty good as well. We paid for an Ocean view room and our room was very old and really needed to be updated. The bed was saggy. Staff were friendly. The lounge was like you were in a strip mall, not very much room....

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1Thank Charlene C
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Charlene C, Thank you so much for your previous review published on Trip Advisor about your stay at Grand Sirenis Riviera Maya Resort & Spa. I am happy to read that you had the chance to enjoy the friendliness and amiability of all our staff, just as much as knowing how delighted you were by our wonderful spa services...

Reviewed 3 days ago NEWvia mobile

Came here with Thomson. On arrival was given a disabled room which was terrible condition with no view. Then was given a room with pool view. Compared to Rio hotels no where near the quality. Have to pay for WiFi which is £35 for two weeks. Cigarettes you have to buy in peso or charhe to room and then pay...

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1Thank neil c
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi neil c, First of all I would like to thank you for having taken the time to air your comments about your recent stay at Grand Sirenis Riviera Maya. It is nice to know that you appreciate the cleanliness of our grounds and rooms; on the other hand I am really sorry we were not able to satisfy your...

Toronto, Canada
Reviewed 3 days ago NEW

Beautiful hotel. The photos and maps of this hotel state that it has a long beach front, not true. There is a small cove available for swimming and snorkelling but if you like to walk the beach you will need to go back and forth a hundred times on their short beach. The lazy river is lovely. The food here...

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3Thank TheSPAonKing
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi TheSPAonKing, Thank you for taking a moment of your time for sharing your observations about your recent vacation at Grand Sirenis Riviera Maya. I am pleased to know you had a very good time in our hotel enjoying your room and the wildlife at the grounds of the resort, as well as the quality and excellent service of our...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 

Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $325 - $798 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sirenis Riviera Maya Resort & Spa 5*
Number of rooms: 948
Reservation Options:
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Also Known As:
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico
Hotel Style:
#10 Luxury Hotel in Akumal
#10 Spa Hotel in Akumal
#10 Romantic Hotel in Akumal
#10 On the Beach Hotel in Akumal
#10 Family Hotel in Akumal
#10 Top resorts Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sirenis Riviera Maya Resort & Spa staff and other travellers.
2,323 questions
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Newcastle upon Tyne, United Kingdom
7 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the stairs”
 of 5 bubbles James_wu, 22 Jan 2017 | Read review
“dont go cheap, buy the ocean view..1st fkloor rooms include drive by golf cart shuttles & Lil animals”
 of 5 bubbles Ted_Y_Canada, 21 Jan 2017 | Read review
“most are really good but don't pay for upgrade as the room are very similar”
 of 5 bubbles liz100466, 20 Jan 2017 | Read review
“If you can do it, take an oceanview room on 2nd or 3rd floors in buildings J to N in the Mayan sector. Worth the extra cost.”
 of 5 bubbles JonS583, 20 Jan 2017 | Read review
“We paid a lot to go there and it might be a little too expensive.”
 of 5 bubbles 568charlenec, 20 Jan 2017 | Read review
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