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Grand Sirenis Riviera Maya Resort & Spa

15,112 reviews
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Traveller (15620)
Pool & Beach (4007)
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Overview
  • Excellent50%
  • Very good31%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“lazy river”(2,643 reviews)
“mayan beach”(381 reviews)
“health bar”(252 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
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Reviews (15,112)Write a Review
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1,654
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388
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5,804
3,943
1,654
540
388
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All reviewslazy rivermayan beachhealth barice cream parlourel ranchohole in the wallfisha la carte restaurantsfrosted glassthe lion kingtime sharewater circuitquiet poolbeach barmain buffetcoffee barspider monkeys
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941 - 945 of 12,329 reviews
Reviewed 21 May 2017 via mobile

We had a fantastic time at this resort! We would highly recommend the Grand Sirenis Riviera Maya Resort to anyone looking to holiday in Mexico. When we first arrived we came across a couple of issues - our balcony door wouldn't lock as it was...More

3  Thank Greg G
Response from Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & SpaResponded 23 May 2017

Hola Greg G, Thank you for taking the time to tell us of your stay here with us at the Grand Sirenis Riviera Maya Resort & Spa. We are so pleased that you enjoyed your time here! We are delighted to hear that your concierge...More

Reviewed 21 May 2017

My husband and I stayed at this resort for the first time in Dec 2016 for our 10 year wedding anniversary. Check in was quick, no one else waiting when we arrived around 2:30pm. We were not offered a welcome drink - no big deal!...More

3  Thank dawnmark06
Response from Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & SpaResponded 23 May 2017

Hola dawnmark06, Thank you for taking the time to pass on your comments to us at Grand Sirenis. We are so pleased that you enjoyed your stay with us and that you were able to relax in our Mexican paradise! We are delighted to hear...More

Reviewed 20 May 2017

Nice hotel, amenieties and service is good, but no free wifi, and nearly £40 per device for 2 weeks, not really acceptable in this day and age. Be prepared to take 2nd choice on the ala cartel bookings over club members, never offered time before...More

2  Thank Colin C
Response from Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & SpaResponded 21 May 2017

Hola Colin C, Thank you for taking the time to tell us of your recent stay here with us at the Grand Sirenis Riviera Maya Resort & Spa. It is such a pleasure to hear that you enjoyed our beach and pool facilties as well...More

Reviewed 20 May 2017 via mobile

We visited for two weeks. We tried to upgrade with Thomson before we left but they had no availability. If purchased with Thomson upgrade costs £170ish and upgraded room gets you superior room with free safe and Wi-Fi which will cost you £50 for safe...More

8  Thank Jeff D
Response from Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & SpaResponded 21 May 2017

Hola Jeff D, Thank you for taking the time to tell us of your recent stay here with us at the Grand Sirenis Riviera Maya Resort & Spa. We are pleased that, on the whole, you enjoyed your time with us here in our Mexican...More

Reviewed 20 May 2017 via mobile

I don't have OCD and I'm realistic about standards, differences abroad. This is not a five star hotel, I'd say 3*/4*.. the food is all about quantity and not quality, the flies are an issue and really need to be taken care of. They should...More

2  Thank BuzznPaigiepoo
Response from Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & SpaResponded 21 May 2017

Hola BuzznPaigiepoo, Thank you for taking the time to share your comments with us. We at Grand Sirenis treat all guest feedback with high importance and are constantly striving to improve the service we offer at the resort. We are sorry if certain aspects of...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Spa
Free Parking
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$183 - US$362 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Akumal
#9 Romantic Hotel in Akumal
#9 Top resorts Hotel in Akumal
#10 Luxury Hotel in Akumal
#11 Spa Hotel in Akumal
#11 On the Beach Hotel in Akumal
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$183 - US$362 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Akumal
#9 Romantic Hotel in Akumal
#9 Top resorts Hotel in Akumal
#10 Luxury Hotel in Akumal
#11 Spa Hotel in Akumal
#11 On the Beach Hotel in Akumal
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (15620)
Pool & Beach (4007)
Room & Suite (1940)
Dining (1053)
Amenities (270)
Family and Play Areas (174)
Business Centre & Event Rooms (44)
Questions & Answers
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Juderachdean
16 February 2018|
Answer
Response from Mark S |
There is a Little shop on camp you’ll see it as you arrive on your left and it’s a fraction of the price. It’s just past the tennis court
3
Votes
youngb78
15 February 2018|
AnswerShow all 3 answers
Response from Martin T | Reviewed this property |
I would buy some pesos at the airport as they have competitive rates and if you want to visit a shopping area you can also buy from the kiosks in the shopping area in 5th Avenue Shopping Area.
0
Votes
AVAGO22
15 February 2018|
AnswerShow all 5 answers
Response from ladykatherine1967 | Reviewed this property |
The WIFI isn't great throughout the resort but you can pay for it for about $20.00 Canadian. This property is huge so it is no wonder that it wouldn't cover all of it for free. The massage was $80 US and well worth it. If I... More
1
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Room Tips
"Best views block 1 and 2"
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"Buildings 14 and 15 are very close to the main pool and steakhouse, and also seconds away from the..."
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"Rooms facing away from the pools are quieter. Ground floor rooms echo all noise from outside badly so take..."
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"Stay away from the front desk as much as you can!"
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