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The Royal Suites Yucatan by Palladium

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#2 of 22 Hotels in Akumal
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2,012 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Suites Yucatan by Palladium
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Showing 1,031: English reviews
tennessee
Reviewed 15 July 2014

My husband and I just returned from 7 days in absolute paradise. We have not 1 complaint. My husband took advantage of the royal lobster and ate it in every restaurant, he was a happy man. Ghent resort is huge and does require some walking but with all the delicious food and drink it was welcomed by us .. they...

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4Thank walexander28
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear walexander28, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if there...

Reviewed 11 July 2014 via mobile

Overall our stay was great. We stayed in a Mayan Suite, our air conditioner wasn't the best but after 3 days of asking for it to be repaired we made the best of the situation. I thought the food was.. Ok. Nothing to brag about, the Hibachi was my favorite and my husband enjoyed the steak house. The italian was...

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2Thank Lhyde12
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Lhyde12, Thank you for taking time to share with us your comments. I respect your point of view but with the information in the moment, we could have tried to help you with anything. I will take note about your comments and I will share it with the rest of the team. Don't hesitate to contact with us if...

La Porte, TX
Reviewed 6 July 2014

Our 5th trip to the Riviera Maya, and maybe my favorite. This was a Funjet vacation with a private car taking us directly from the airport to the resort, so there were no stops in between. The driver said the ride would be approximately 1 1/2 hours, but we arrived in just over an hour. Our arrival and check-in was...

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9Thank carnbravila
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear carnbravila, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if there...

Annapolis, Maryland
Reviewed 5 July 2014 via mobile

I don't think there is a better place you could stay for couples!!!! My family actually loved all my photos/stories of palladium so much we are going to plan a family vacation there for next summer. It was my first time their and I can't wait to go back. We stayed for our Honeymoon June 23th-30th. 1. So tipping/friendliness of...

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15Thank heidi1234321
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear heidi1234321, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if there...

Austin
Reviewed 3 July 2014

We stayed at the Royal Suites at the end of May 2014. The drive from the Cancun airport was about an hour and a half... longer than I expected, but not a bad drive. (The Funjet folks were organized and on their A-game as has been my experience with them on two trips now.) The lobby for the Royal was...

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3Thank parisoohlala1
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear parisoohlala1, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if there...

Kansas City, Missouri, United States
Reviewed 2 July 2014

We visited the Royal Suites Yucatan for our Honeymoon. The beginning of our trip did not begin so well with lost luggage and our room that was unavailable upon arrival due to overbooking I believe. However, Royal Suites made up for it big time! Thank you, Alex. Below are a few ways this resort was fantastic and we'd for sure...

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2Thank Cassidi L
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Cassidi L, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if...

Rehoboth Beach, Delaware
Reviewed 25 June 2014

It only takes me about 10 minutes in the resort upon arrival to change my personality. The constant stress of everyday life in the states gently eases from my mind as the wonderful staff welcome you to your home away from home. Once again I cannot say enough about Aurora and her staff. If you need a break from the...

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2Thank Neller1234
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Neller1234, First of all thank you again for your visit as you say this is your home. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us the improvement that we work for. If there is anything further we can do, please, just let us know, and also please tell...

Reviewed 22 June 2014

We stayed for 13 nights and enjoyed every one. The mayan suite was very private and quiet, it was really nice to sit on our balcony over the canal and feed and watch the fish. We shared our room with some ants but they stayed in the bathroom area and didn't bother us. The outdoor shower was different for us...

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Helpful?
2Thank Al W
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Al W, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if...

ingleside, texas
Reviewed 19 June 2014

After taking a break last year and going to the Royal Suites Turquesa in Punta Cana, we returned to our favorite spot in Mexico--the Royal Suites Yucatan by Palladium. We stayed for five nights. I will break it down by categories.  Air--We used Airtran as I have miles. Airtran now has a direct flight from Austin. That flight is awesome...

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5Thank phall
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear phall, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us the...

Calgary, Canada
Reviewed 18 June 2014

We spent the extra money on a Royal Mayan Suite only to be completely underwhelmed (thats an understatement) when we finally got there. The room was hot, humid, and much smaller than we expected. The bathroom was pretty awful, and the "jacuzzi" was more like a small, stained bathtub with jets that shot out some nasty looking black debris. Gross....

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2Thank K D
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear K D, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more   less 

Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $398 - $1,180 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Riviera Maya/Akumal, Mexico
Hotel Style:
#1 Romantic Hotel in Akumal
#1 Green Hotel in Akumal
#2 Spa Hotel in Akumal
#2 Luxury Hotel in Akumal
#2 Top resorts Hotel in Akumal
#2 On the Beach Hotel in Akumal
#4 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Suites Yucatan by Palladium staff and other travellers.
228 questions
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Questions? Get answers from The Royal Suites Yucatan by Palladium staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our kids stayed in one of the Junior suites and we opted for the next tier up but didn't feel that our room was any better.”
 of 5 bubbles Aquaskipper1, 7 Jan 2017 | Read review
“Royal Suite rooms are very spacious and quiet”
 of 5 bubbles cookie1010, 5 Jan 2017 | Read review
“6904 very quiet, looked out to pathway and stairs over river. A/C worked great very roomy”
  • 6913
  • 6913
 of 5 bubbles Daydreamer272010, 4 Jan 2017 | Read review
“Rooms on the higher floors offer a better view and offer more privacy”
 of 5 bubbles bobp897, 28 Dec 2016 | Read review
“royal suite is well worth the little extra!”
 of 5 bubbles memphislady, 21 Dec 2016 | Read review
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