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Bel Air Collection Xpu Ha Riviera Maya

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2,152 Reviews from our TripAdvisor Community

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There are newer reviews for Bel Air Collection Xpu Ha Riviera Maya
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Showing 954: English reviews
Vernon, Canada
Reviewed 1 week ago

My wife and I have mixed feelings about this resort, some things are great others are just disappointing . We were here for the first week of January. Check in went smooth, friendly front counter staff. Before leaving for room we were informed that the restaurant was closed, and we would have to get room service at an additional cost....

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5Thank Rich A
Boise, Idaho
Reviewed 2 weeks ago

Solid clean and well designed rooms provided us with excellent rest. The Caseta style set up provided a remoteness that was refreshing from the mega resorts common to the area. You park your car out front at the reception area and golf carts shuttle you around. Take advantage of all that is offered, the Kayaking and Snorkeling esp. Buffet style...

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1Thank Pr0t0C0sm0s
Reviewed 2 weeks ago via mobile

This was a nightmare! 1st we arrived and they had double booked our room so they downgraded us to a lower unit and did not offer to reimburse us the difference. Staff was rude and not helpful at all. Refused to do room service even though we had an all inclusive package. The cenote where kayaking is available was shut...

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3Thank Amielstroud
Carlsbad, California
Reviewed 2 weeks ago

Our room was number 705 and it had black mold on the ceiling which is dangerous to breathe. I suggest putting open windows for ventilation and fixing the mold. This is probably in all bathrooms and I really hope you can address this problem. But we still had a great time! Thank you!

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Thank emiliasalidaanti2017
Reviewed 2 weeks ago via mobile

DO NOT BOOK AT THIS HOTEL , if there is any chance your plans will change. I inadvertently booked the one in Cancun instead of Riviera Maya for a week, including over the Yew Year. Family members were there, we only had 1 rental car there and of course I wanted to stay where they were staying and not an...

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6Thank Jackie J
Pickering, Canada
Reviewed 3 weeks ago

PROS -beautiful setting, lush, more natural than manicured; lots of wildlife and sounds of birds from their aviary -unique rooms, loved the tree-house feel and the hammocks -interesting animal show -great open air lobby setting -cenote on site provides nice snorkeling, kayaking -great beach 5 minute rough walk to the Barcelo property north or take the provided shuttle to the...

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4Thank Ken4Canada
Tampere, Finland
Reviewed 3 weeks ago

I read quite a lot of reviews in Trip Advisor about this place in beforehand, and became very pleased I didn´t believe all those negative reviews but wanted to form my own opinion. Yes, it certainly was in the way I read, "the cooks didn´t have gloves on at all", "I had to use the shuttle bus for going to...

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9Thank Tuitsi
Innisfil, Canada
Reviewed 3 weeks ago via mobile

If you are a down to earth, nature lover this resort is for you! From the moment you wake up until you fall asleep on their comfortable beds, you are surrounded with relaxing sounds and sights of nature. Upon our arrival, we were pleasantly surprised to find out that we had been upgraded, at no cost, to a top suite....

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3Thank Katharyn L
Barrie
Reviewed 3 weeks ago via mobile

This hotel is not for everyone. It is in a lush jungle setting with the grounds immaculately maintained. The distances from the rooms to the pool/restaurant areas is a beautiful 5 minute walk. We never took the shuttle golf cart as the walk was so enjoyable. The food has a Mexican flair but wait I'm in Mexico lol. The room...

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3Thank putercents
Lincoln, Illinois
Reviewed 3 weeks ago

This is a very beautiful resort and when it was built was likely the top spot on the Riviera. It has aged and is showing some signs of this and is being remodeled and updated. The staff is very helpful and friendly, especially the wait staff at breakfast. Daniel and Leticia especially were very helpful. A large portion of the...

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2Thank hawkbl8

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 

Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico (Formerly Xpu-Ha Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: $113 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Bel Air Collection Xpu Ha Riviera Maya Xpu-Ha
Hotel Style:
#4 On the Beach Hotel in Xpu-Ha
#4 Spa Hotel in Xpu-Ha
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Xpu Ha Riviera Maya staff and other travellers.
127 questions
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Vancouver, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are from 500-900. 509 and 511 are top floors overlooking a beautiful mangrove.The lower the number is closer to restaurant & pool.”
  • Room with jacuzzi and sinks
  • Balcony
  • Balcony
  • Jacuzzi, the leads to bathroom
 of 5 bubbles Sirius2002, 23 Jan 2017 | Read review
“Asked for the villas near to the restaurants and pools.”
 of 5 bubbles GerenciaVIP, 18 Jan 2017 | Read review
“Ask for 500 block view of cenote. Lower units have stronger air cond.”
 of 5 bubbles 720richa, 11 Jan 2017 | Read review
“Second floor rooms are the favorite so you get the giant thatched roof experience.”
 of 5 bubbles Pr0t0C0sm0s, 10 Jan 2017 | Read review
“Down stairs is less likely to have issues.”
 of 5 bubbles hawkbl8, 28 Dec 2016 | Read review
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