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Bel Air Collection Xpu Ha Riviera Maya

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Bel Air Collection Xpu Ha Riviera Maya
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2,146 Reviews from our TripAdvisor Community

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There are newer reviews for Bel Air Collection Xpu Ha Riviera Maya
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Showing 953: English reviews
Deep River, Canada
Reviewed 11 December 2016

I went to this hotel with my boyfriend March 27, 2016. He has been to several places and this would be my first trip besides Disney world when I was 12. We got a really good deal on this all inclusive hotel so we jumped on the offer. We were the only ones to get off of the bus at...

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Helpful?
5Thank bradylynnlecours
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Guest We regret you had had such an experience being ill for three days and we are completely embarrased that you have that impression from us. We truly apologise for that and we compromise with you that the next time you come here everything will be different and absolutely better. We expecto to see you again here in Bel...

Orland Park, Illinois
Reviewed 7 December 2016

FIRST off, the cleaning crew on our last day in town STOLE OVER $2000 u.s. dollars worth of electronics, and the hotel has done absolutely NOTHING. A report was filled as we were getting ready to leave to the airport, the managers all promised to get back to me within 3 days, and nothing ever happened. When asked what usually...

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Helpful?
10Thank vacitia04
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Guest It is a complete shame what happened during your stay with us. We have been following this case deeply and we will keep in touch with you as soon as possible in order to let you know what is going on. We apologize with you for this embarrasing and annoying action from part of a person who does...

New York City, New York
Reviewed 6 December 2016

A perfect spot for relaxing and being alone. I went with my girlfriend just to get away for the week and it was paradise. The place wasn't packed by any means which meant nice quiet nights and quick food service. This place is definitely not for everyone though. If you came to Mexico but still want to see American style...

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Helpful?
3Thank johnjA9568LD
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear John, We feel proud and honoured that you had had a wonderful time with us. We are completely commited to provide our guest with all the best of our services. Furthermore, We truly appreciate your mentality and ideas about new and, overall, different experiences. We expect to see you back as soon as possible to serve you with all...

Montreal, Canada
Reviewed 5 December 2016

Special thanks to Genaro and Ricardo at the buffet. Juan-Carlos, Bell boy service, Giovanni at the Front desk and Carmen for being so sweet everywhere she saw us. I traveled a lot and can say that you have the Best staff ever

Review collected in partnership with this hotel
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Helpful?
Thank Jamshid - M
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review
Google Translation

Estimada Jamshid: Queremos darle las gracias por darnos unos minutos de su tiempo al regalarnos sus comentarios, nos complace saber...

Abington, Pennsylvania
Reviewed 5 December 2016

My wife and I had stayed at this hotel in 2013 and loved it. In fact, we loved it so much that we decided to come back with our kids. Unfortunately, it's a shame of what's happened to this hotel in the past 3 years. The rooms that we had smelled like mold and the AC unit on mine did...

Review collected in partnership with this hotel
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Helpful?
5Thank 347edwinr
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Edwin, Thanks for taking some of your precious time to provide us with a feedback and take it for granted that we will find out and improve our weaknesses. We feel terribly sorry to read that our efforts did not fulfill your expectations. However we would be honoured if you come back and visit us again so we can...

Pleasant Ridge, Michigan
Reviewed 1 December 2016

Nice place to stay good value for the money. The cenote is as good as any in the Maya Riviera.Juan Carlos was a great help with everything. Nice pool, shuttle to a nicer beach. stayed there last year and came back again this year.

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Helpful?
Thank alfareese
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Alfareese We appreciate you taking your valuable time to share your review. We are pleased to know that we enjoy our facilities and activities surrounded by nature, flora and fauna and delicious food. Our team is fantastic and they are always attentive and available to the guests, be sure to congratulate them for their great service. We hope to...

San Francisco, California
Reviewed 30 November 2016

This resort is very mainstream and budget friendly. Although the resort is not far from the airport (45 mins drive) and from Tulum (45 mins drive) we were able to stay here during Thanksgiving weekend. We did not really enjoy the food every much as it was over salted and not enough vegetables offered.

Review collected in partnership with this hotel
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Helpful?
1Thank Heidi K
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Heidi, Thank you for taking the time to share your review of your stay at Bel Air Riviera Maya. We regret that your expectations have not been exceeded. Be assured that your comments have been shared with the department involved in order to improve on the areas of opportunity you mention. We hope you give us an opportunity to...

London, United Kingdom
Reviewed 30 November 2016 via mobile

It seems that this hotel was very good in the past, but is now in decadence. Everything is far to walk from your room, the pool is not heated and you have to take a car to the beach. There are cart stops around the hotel that guarantee a ride every 10 minutes which is a total lie, it is...

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Helpful?
1Thank el12rrvc
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear El12, In advance I thank you for sharing your review as we are very important for your comments, they help us to improve. Please be assured that each of the above details will be taken into account. Without more for the moment I say goodbye and I extend a cordial greeting, hoping that we give a second chance and...

Windsor, Canada
Reviewed 28 November 2016

first of all the staff was wonderful. room was clean. the resort is very old it is dark and dreary. common areas at night had no lighting turned on. the paved areas was difficult to walk at night due to various sizes and shapes of pavers raised up areas and low areas made it treacherous at night due to no...

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Helpful?
2Thank GailVarcoeCampbell
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Guest, It is a pleasure to have met you and we regret that your experience despite all the efforts made by the staff did not live up to your expectations, we will share your review with the people involved in your service in order to improve. We look forward to serving you on your next vacation and exceeding your...

Oslo, Norway
Reviewed 27 November 2016 via mobile

There are so many better options for a resort hotel along this coast, pick one of the others! It is in the middle of tourist-land, nothing but resorts and adventure parks for miles. The place has what seems to be an old zoo, which contains of some very unhappy encaged animals such as jaguars, leopards, crocodile, and a very depressed...

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Helpful?
1Thank idapalmas
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Best regards Ida Palmas: Thank you very much for taking the time to give us a feedback of your stay. We take into account the comments of all our guests, it is worth mentioning that we have a new Executive Chef who is already in charge of improving these points. As well our maintenance team has a program in which...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 

Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico (Formerly Xpu-Ha Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: $113 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Bel Air Collection Xpu Ha Riviera Maya Xpu-Ha
Hotel Style:
#4 Spa Hotel in Xpu-Ha
#4 On the Beach Hotel in Xpu-Ha
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Xpu Ha Riviera Maya staff and other travellers.
127 questions
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Vancouver, Canada

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Questions? Get answers from Bel Air Collection Xpu Ha Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Asked for the villas near to the restaurants and pools.”
 of 5 bubbles GerenciaVIP, 18 Jan 2017 | Read review
“Ask for 500 block view of cenote. Lower units have stronger air cond.”
 of 5 bubbles 720richa, 11 Jan 2017 | Read review
“Second floor rooms are the favorite so you get the giant thatched roof experience.”
 of 5 bubbles Pr0t0C0sm0s, 10 Jan 2017 | Read review
“Down stairs is less likely to have issues.”
 of 5 bubbles hawkbl8, 28 Dec 2016 | Read review
“Needs come improvements, but it was nice stay”
 of 5 bubbles 587danab, 22 Dec 2016 | Read review
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