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Bel Air Collection Xpu Ha Riviera Maya

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Bel Air Collection Xpu Ha Riviera Maya
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2,233 Reviews from our TripAdvisor Community

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Showing 980: English reviews
A TripAdvisor Member
Los Angeles
1 review
5 helpful votes
Reviewed 10 January 2005

One night during our stay the music at a down wind Rave party in a beach cave started at 10 PM and when loud and constant until noon the next day. The front desk was swarmed with complaints but they pretended it was the first time it happened. This happen all the time as you can see from other post's....

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5Thank A TripAdvisor Member
A TripAdvisor Member
Washington DC
1 review
75 helpful votes
Reviewed 9 January 2005

...and I nearly drove myself crazy. We were at the Xhu-Pa Jan. 2-9. These reviews differ so much at times and now I understand it has everything to do with the reviewer and less with the actual resort. Who we are is important: My fiance and I are in our early 30's. We are both academic professionals, well traveled in...

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75Thank A TripAdvisor Member
A TripAdvisor Member
Vancouver, WA
1 review
21 helpful votes
Reviewed 8 January 2005

We stayed at the Xpu-ha from December 22nd-December 29th. We had a great time with our two children. Our daughter is 14 and our son is 12. The kids loved the kayaking the most! It was a very relaxing trip and we enjoyed almost every aspect of the resort. We felt well prepared after reading the reviews on this website...

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21Thank A TripAdvisor Member
A TripAdvisor Member
New York, NY
1 review
23 helpful votes
Reviewed 4 January 2005

Short version: Great place for active, outdoorsy, laid-back, family-oriented people who want the experience of being in a jungle without truly "roughing it." Long version: Stayed at Xpu-Ha between 12/18/04 and 12/25/04. My husband and I went with my parents and my 21-year old sister. We stayed in Cocodrilo, 2nd floor rooms. We had a great vacation because we were...

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23Thank A TripAdvisor Member
A TripAdvisor Member
Bethesda, MD
2 reviews
16 helpful votes
Reviewed 3 January 2005

We just returned from a very enjoyable week with our 6 and 3 year old at the Xpu-Ha Palace. We highly recommend it for families with young children, with one caveat (see below). I didn't see too many reviews focusing on traveling to Xpu-Ha with young kids, so that is what I will focus on. To begin with, the setting...

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11Thank A TripAdvisor Member
A TripAdvisor Member
New Jersey
2 reviews
15 helpful votes
Reviewed 3 January 2005

Our family of five just returned from a week's stay at the Xpu-Ha Palace Resort. I know that if I don't provide a review now, I'll get swept up in my work and never submit. Our family consists of two adults and three children, a boy 8, and two girls, 10 and 12. We booked the trip and two rooms...

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11Thank A TripAdvisor Member
Austin, Texas
Reviewed 3 January 2005

Ditto to the previous poster with the bed problem. We just returned from 6 days at Xpu Ha, December 28-Jan 3rd. We booked 2 double beds and also requested a crib as we have an 8 year old and a 2 year old. We arrived and were given a room with a king bed (with no explanation or warning). Same...

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2Thank beth0502
A TripAdvisor Member
Los Angeles, CA
1 review
9 helpful votes
Reviewed 3 January 2005

What can I say about this place? The beach is nice. The rooms are LOUD at night. There is a neigboring resort with a disco on the beach. The room come in pairs, an upstairs and downstairs room. The upstair room has a grass (or leaf) roof that lets all of the outside boom-boom music come in. First night the...

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9Thank A TripAdvisor Member
Silverdale, Washington
Reviewed 2 January 2005

Hola, We stayed 8 nights starting Dec. 17, 2004. This was my 5th stay at a Palace Resort and my 2nd at the Xpu-Ha (last time at Xpu-Ha was April 2004). Obviously, we like the resorts and keep returning. We normally wouldn’t go back to Cancun & the same Palace Resort in the same year, but I somehow managed to...

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8Thank lonepeak
A TripAdvisor Member
Tennessee
1 review
8 helpful votes
Reviewed 2 January 2005

We (our family of four) are back from spending six nights at Xpu-Ha from December 23-29. We made our vacation plans late this year and our travel agent was able to get a room at the Xpu-Ha in mid-November. All similar resorts on the Riviera Maya were full, so we did not have a lot of choice and had not...

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8Thank A TripAdvisor Member

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 

Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico (Formerly Xpu-Ha Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: $115 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
Number of rooms: 144
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Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Bel Air Collection Xpu Ha Riviera Maya Xpu-Ha
Hotel Style:
#4 On the Beach Hotel in Xpu-Ha
#4 Spa Hotel in Xpu-Ha
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Xpu Ha Riviera Maya staff and other travellers.
142 questions
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Vancouver, Canada

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Questions? Get answers from Bel Air Collection Xpu Ha Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“prefer the second floor of the villas”
 of 5 bubbles mitchwilson96, 25 Feb 2017 | Read review
“Our 600 block was a short walk to the dining room. Bottom floor worked for us, both upstairs and main floor units had huge private decks.”
 of 5 bubbles VKAdventures, 12 Feb 2017 | Read review
“Main floor to avoid the thatched roof debris.Find a different resort. Animals in deplorable conditions in cages.”
 of 5 bubbles virgdif, 2 Feb 2017 | Read review
“First floor Deluxe villa-no complaints”
 of 5 bubbles 842jacqulynes, 27 Jan 2017 | Read review
“Rooms are from 500-900. 509 and 511 are top floors overlooking a beautiful mangrove.The lower the number is closer to restaurant & pool.”
  • Jacuzzi, the leads to bathroom
  • Balcony
  • Balcony
  • Room with jacuzzi and sinks
 of 5 bubbles Sirius2002, 23 Jan 2017 | Read review
5 of 5